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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,804 reviews

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KR
1 review
0 helpful votes
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Good watch
October 2, 2025
Updated review

This is my second order of this product. The first one arrived used. It had no price tag and wasn't even wrapped. Someone had already used it. This second one arrived brand new.

Date of experience: September 23, 2025
Ashford W. — Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Don't sell used items as new.
September 4, 2025
Previous review

I've purchased several watches from your company. This time, however, I received a used one. Here's why I believe it's used: First, there are pen marks on the strap. Second, the price tag is missing. I thought it wasn't there originally, but I confirmed it after watching an unboxing video of the same model on YouTube. I received it in Korea through an American shipping agent, so it's difficult to return it, so I'm just using it. I'm very disappointed in your company's product management.

Date of experience: August 26, 2025
Alabama
1 review
0 helpful votes
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Movado ultra thin
October 2, 2025
Updated review

The entire process was pretty seamless, very satisfied with my purchase. I would do business with Ashford again

Date of experience: September 22, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


I just placed an order, so far not a bad experience
September 20, 2025
Previous review

I just placed an order, so far not a bad experience.

Date of experience: September 10, 2025
Virginia
1 review
0 helpful votes
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Beautiful watch at a great price
October 2, 2025

Bought a watch as a gift, it looks great and came very well packaged. Best price I was able to find for this particular watch.

Date of experience: September 22, 2025
Ashford W. — Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Pennsylvania
1 review
0 helpful votes
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Good outcome and quick delivery. Item was as described.

Date of experience: September 22, 2025
Ashford W. — Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Colorado
1 review
0 helpful votes
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Very reliable company to do business
October 2, 2025

Have purchased two different watches both he as been wonderfully. No complaints

Date of experience: September 22, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Satisfied customer
October 2, 2025

Excellent watch delivered quickly and without incident.

Date of experience: September 22, 2025
Ashford W. — Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Florida
1 review
0 helpful votes
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Awesome!
October 1, 2025
Updated review

Great products Great selections easy to order and fast delivery

Date of experience: September 21, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


It was great quick easy good quality and fast delivery
September 17, 2025
Previous review

They have a really good selection brands and models the purchase was easy and the product was as said and it was fast delivery

Date of experience: September 7, 2025
Florida
1 review
0 helpful votes
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I ordered this for my fiancé's birthday and was very happy to see it was delivered on time without a hinch. I had it ordered and delivered overseas in Canada. Everything was super smooth. And the watch set is very nice.

Date of experience: September 21, 2025
Ashford W. — Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

California
1 review
0 helpful votes
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Ashford, has always provided great value and customer service.

Date of experience: September 21, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Washington
1 review
0 helpful votes
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Great shopping experience
October 1, 2025

I've bought from Ashford previously and have never been disappointed

Date of experience: September 21, 2025
Ashford W. — Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Illinois
1 review
0 helpful votes
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Great Purchase
October 1, 2025

The process of purchasing the watch was effortless. I experienced no concerns with the process, nor do I have any issues with the watch.

Date of experience: September 21, 2025
Ashford W. — Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

California
1 review
0 helpful votes
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Good - fast shipping
October 1, 2025

Really easy to work with updates on shipping the usual good practices

Date of experience: September 21, 2025
Ashford W. — Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Illinois
1 review
0 helpful votes
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I have been picking up the Gevril and GV2 Potente watches at deep discounts lately from Ashford. So far have the Potente two-tone, the vibrant red dial Potente and just purchased the bright yellow dial Potente. Love the installment payment plans too.

Date of experience: September 21, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


I am a repeat buyer from Ashford. Hands down great experience every time. Their selection of watches and prices are hard to beat.

Date of experience: September 10, 2025
California
1 review
0 helpful votes
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Nice Watch.
September 30, 2025
Updated review

This is my first buy watch on Ashford. I think is very cool. It's cheap than original watches website. I will recommend to my friends.

Date of experience: September 20, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


It's so cool
September 20, 2025
Previous review

It's so cool.

Date of experience: September 10, 2025
GB
1 review
0 helpful votes
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Good experience
September 30, 2025

I'm really happy, prices were great am delivery was quick.

Date of experience: September 20, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Fast and Professional
September 30, 2025

Fast service and good value on products. Good communication on status as well.

Date of experience: September 20, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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Quick delivery, product as expected
September 30, 2025

Quick delivery, product as expected, price lower than competitors

Date of experience: September 20, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

North Carolina
1 review
0 helpful votes
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They did everything they promised. Fast delivery, better price, good packing... very satisfied.

Date of experience: September 20, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

France
1 review
0 helpful votes
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Nice experience
September 29, 2025

Very nice experience. If I had to tell something in order to level up my experience is that the website is kind of cheap and not like luxury experience.

Date of experience: September 19, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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These cat eye Karinas as purrrfect and just what I wanted. So glad I could find them at Ashford

Date of experience: September 19, 2025
Ashford W. — Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!