ASAP TicketsReviews 8,721

Mendez introduced himself and assured me I was a really person whom he acknowledged as important as if I were family. He displayed confidence with my flight needs and had a great smile!

He was scheduled off at a time I needed support but had already set up for a colleague, Turner, to step up to the task. Turner assisted me as if I was his client and was a superior with knowledge, care and patience as Mendez is.

I have made them and ASAP my personal travel agents and I would recommend them to any of my friends and colleagues.

I have become an ASAP client for as many years as i am traveling.

Pat Seymour

Overall, it was a good experience working with Vishnu. The one thing which is not professional in this business is to ask the customer to provide a separate tip for the booking agent. It should be the customer's choice. If you feel that strong, add $20 to ticket base price as std. Service charge for everyone.

Asap tickets were awful to deal with and it seems that there are a bunch of con artists sitting as agents to lure the customers. I had bought two tickets from them and mine was rescheduled a few times to which i had to contact the agent to find a flight for myself as i had limited time frame to travel. I was made to pay the fare change even though i had paid the travel protection which does absolutely nothing. There was a flight cancellation to which i was made to buy a brand new ticket way over market price so that i could get a full refund on my previously bought ticket. Unfortunately buying an expensive ticket and they refunded my money $400 less. Not to mention the two days i took off to reach out to them and talk almost 4 hrs on the phone.

I purchased a ticket from ASAP and in 2 weeks they stolen my ticket number from my reservation and cancel my ticket without my permission and they are saying i have to pay almost $1000 per pasenger and that's for nothing. When i asked for a refund they said it will take more than 2 weeks. Worst exoerience ever.

We spent 3000. 00 for tickets for the family to fly from LAX to London the summer of 2020. The flights were cancelled. It has been two YEARS since booking and I am still getting the runaround. They first said the flight hadn't been cancelled, then said that i had to pay change fe es in order to rebook. Five hundred dollars each for change fees... and the tickets were 700! I refused this inaccurate offer, and contacted someone from the parent company, International Travel Network. That person said he would try to escalate the refund, but the new person assigned to us just questioned us about the "credit" we have and do we want to book a new flight? No, I said, I would like a refund. The latest is the agent is "waiting to hear' from Virgin Atlantic. I called Virgin Atlantic, and they said that ASAP HAS all of the information about the flight, and they are able to issue a refund easily- they do not need to contact Virgin Atlantic to process it. I have not heard back from the ASAP. Rep. This is staggering that they think people are THAT stupid. Everyone knows that if the flight was cancelled, they have to issue a refund. I would never, never EVER deal with this company again. The agents want a commission, period. No matter if you have legit credit or are entitled to a refund. That isn't their concern.
VERY disappointing. I am about to file a complaint.