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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,365
quality
4,067
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow FRANCIS E.
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Great airline tickets
October 15, 2022

Alonso did a superb job in arranging my flights to and from Israel/Jordan. Very attentive and helpful.

Date of experience: October 15, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for being our customer and leaving us a wonderful 5-star review.

Texas
1 review
0 helpful votes
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Good job, But Technical Difficulties
October 15, 2022

The travel agent who assisted me did a good in making sure that everything went smoothly. It was difficult entering information on your site. Other websites only require name and address, followed by passport number. Your site was looking for ways to extract more money from your customer.

Date of experience: October 15, 2022
New York
1 review
0 helpful votes
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He was very accommodating and made recommended able solutions toward traveling within my means as I asked.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

We’re grateful that you took the time to leave us a review. Thanks a lot!

Florida
1 review
0 helpful votes
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Excellent
October 15, 2022

Excellent, excellent, excellent, excellent, excellent, excellent.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Oregon
1 review
0 helpful votes
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Excellent and Easy
October 15, 2022

Booking the trip was extremely easy with the assistance of Virgil. He was professional, knowledgeable, and patient in looking for the most economical solution for my trip. He also was able to answer the questions I had. Thank you.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Canada
1 review
0 helpful votes
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Great service
October 14, 2022

Danreb served us well. He went out of his way to find better deal for a hastily arranged flight plan.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We’re here to serve you anytime.

Florida
1 review
0 helpful votes
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Maddy ia a gem
October 14, 2022

Clear, courteous, helpful and polite. Perfect follow up on our 2 day booking. Over the top service from a person who knows her job very well.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Canada
1 review
2 helpful votes
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Flight tickets
November 13, 2022

Experience with agent excellent except she hooked us into an extra charge for cancellation coverage that is a farce then she gave me a travel flight price that was a basic fare that did not include any checked luggage and we are travelling for two months. Common sense will tell you that you cannot travel for two months with a carry-on luggage only. Cost me a lot more to add checked luggage to our tickets. Appears I was dupped again. Must remember to stay away from unfamiliar contacts. EAN

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 197507
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Canada
1 review
1 helpful vote
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Teymur is very rude. I have only asked him to change the dates and he gave me the double amount quotation. Before that Quotation is of $1700; after that, he provides me with a Quotation of $3700. If he don't want to work then don't assign him to any client. He is spoiling the reputation of ASAP. If you want I can give proof as well. You feel very rude while taking to him.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 197505
Unfortunately we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at [email protected],
So we could provide you with the needful assistance.

Thank you in advance.

Wisconsin
1 review
0 helpful votes
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Very good agent.
October 14, 2022

My agent was patient and persistent. He came up with a flight solution that was far better than anything I could find on my own. His communication skills were great as well as his positive attitude.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for being our customer and leaving us a wonderful 5-star review.

New York
1 review
0 helpful votes
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Airline ticket booking
October 14, 2022

Good courteous service. The booking is properly explained. Little problem with credit card charging. Found the cheapest ticket possible.

Date of experience: October 14, 2022
Candice J. — ASAP Tickets Rep
over a year old

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

California
1 review
0 helpful votes
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Manila Trip
October 14, 2022

Koji did his best to accommodate my requests and budget. He was so patient and respected my decisions

Date of experience: October 13, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Canada
1 review
1 helpful vote
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I booked my ticket last 2019 after 3 months Covid starts. There was travel, we have canceled our flights. We paid $2500 Cad we got our refund after 8 months and had lots of fights with all the agents. We recieved $1600 CAD refund. Don't engage with this company. Terrible service as well! Disgusting.

Date of experience: October 13, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 197503
Unfortunately, we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at [email protected],
So we could provide you with the needful assistance.

Thank you in advance.

Michigan
1 review
0 helpful votes
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Aero is excellent!
October 13, 2022

Aero always responds promptly and patiently. He takes care of business.

Date of experience: October 13, 2022
Candice J. — ASAP Tickets Rep
over a year old

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

California
1 review
0 helpful votes
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Very satisfied
October 13, 2022

My handler Deewey is excellent. She helps me all the way with my booking needs.

Date of experience: October 13, 2022
Candice J. — ASAP Tickets Rep
over a year old

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Montana
1 review
0 helpful votes
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Quick
October 13, 2022

The agent was very helpful. Process was easy. Will use the same agent and ASAP tickets in the future.

Date of experience: October 13, 2022
Candice J. — ASAP Tickets Rep
over a year old

Thank you so much for giving us 5 stars. You made our day!

Illinois
1 review
4 helpful votes
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Bad customer service and took my money.
November 12, 2022

My experience with this company has been terrible. I had emergency so I could not return back. I was told by ASAP agent to call United airlines for my refund. I did and United airlines approved it base on my emergency document. My refund was send to ASAP account because they got the ticket
From United. It has been almost 2 months but ASAP keep tossing me around. Now no one is even replying my emails and when I call, they tell me someone will call me back but no one does. I have really regretted getting ticket from this company.

Date of experience: October 12, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 196845
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Canada
1 review
1 helpful vote
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Never again!
November 11, 2022

Before you guys deal with this company, research the feedback about them. I had the worst nightmare with this company in just one booking. The latest being that their agent misspelled my husband's last name, so his name in PAL's records will not match his passport. They want me to pay $50 CAD as of last night to have this corrected on PAL's records. Today, they are asking me to pay $80 CAD, which, according to them is what PAL charges for name correction. PAL has twice confirmed to me they only charge $25 USD for name correction. That's just $35 CAD, not $80 CAD. Their escalation department is asking me to pay for the name correction first, and they "will investigate and if it will be proven that this is our agent mistake we will reimburse you that amount." My departure is just a few days away. ASAPtickets Philippines and ASAPtickets Canada, do you realize how much sales you are losing by doing business this way? I am posting this to make sure other customers are forewarned. I am copy-pasting this to Google Reviews for the benefit of other customers.

Date of experience: October 12, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 196843
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

California
1 review
0 helpful votes
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Excellent service
October 12, 2022

RanVijay, ASAP representative did an excellent job finding the right flight, carefully chose the time traveling especially choosing 1stop flight with short lay over for our long distance travel. He was very patient and gathered all the information we need while traveling, and waited until confirming our tickets online!

Date of experience: October 12, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Joma,

We will always appreciate your positive reviews and are glad to see you’re enjoying working with RanVijay. We look forward to seeing you again soon!

Best Regards

Ohio
1 review
0 helpful votes
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Excellant!
October 12, 2022

Great service as one would hope for. Nice people and helpful in every way.

Date of experience: October 12, 2022
Candice J. — ASAP Tickets Rep
over a year old

Dear Jack,

We’re so glad you enjoyed working with us. We work hard to keep it that way!