ASAP TicketsReviews 8,721

Avik, the Customer Service rep professionally handled my purchase of the RT tickets. He is great. I'm very pleased w his performance and his help.

My call to ASAP was answered by a professional agent named Alonaque. She was simply fantastic. Within minutes she was giving me the best options for my travel, within the parameters I had given her.
She left me with her direct tel# to call back after I had time to mull over the choices (which she emailed to me). When I called her an hour later she answered her line promptly and minutes later I received her confirmation emails- itny & paperwork forms to complete my payment. She explained it all precisely.
What a wonderful experience!

I had very bad experience with them. Bad customer service never admit they are wrong. They did cancel my ticket because they made a mistake in name then they don't wanna take care of it. Cancel the ticket without my consent never trust him with anything they will keep you one guy to another. I'm calling Better Business Bureau and the state attorney on them. I got all recordings and emails to prove it.

My Agent Bezos was able to make my flight and car rental reservations promptly and very easy with his expertise! He was very personable, efficient and was able to help and guide me through the reservation process, Agent Bezos took time to explain the process, what to expect while answering questions I had. He reassured me that if I had any questions I could contact him. He also remarked that he would contact me prior to my departure for any updates to insure my trip would be optimal.

!WARNING! Do not use ASAP tickets. 100% scammers. They will not refund under any circumstances. My experience was absolutely horrendous and almost left me stranded in another country. I was naïve when I first purchased tickets overseas and they gave me a ticket through Japan but there was no checks or reference to the fact that Japan was still closed due to covid restrictions at that time. I did my own research to find out myself and tried to reason with them to change the itinerary 3 TIMES to avoid the strict Japanese layover guidelines and rising last minute costs well before my departure date but they kept insisting that everything would be ok. Ever sense that point ASAP became the worst nightmare that any traveler would experience because every update to my itinerary created problems that would keep me into a vicious cycle of paying more money and but only getting another problem prone ticket that I had to pay another "fare difference" to resolve. The extra $200 of insurance was a complete scam it doesn't guarantee anything. Either way I still had to pay the same fee or Insurance. In the end costing about 3 times the original advertised ticket cost without ever receiving a usable return ticket. I was forced to buy a whole new ticket directly from the airline, thereby completely avoiding ASAP in order to get back home. You cannot depend on them to know/follow airline rules. They will actually use airline restrictions to create conflicts, forcing you into a cycle where you constantly forced to making changes to the itinerary. I originally thought this may be related to complex Japanese restrictions but I also had friends using ASAP who used completely different Airline and they also dealt with same issues. They had to resolve the issues directly with their airline right away. There simply is no way to resolve these issues through ASAP they will prey on your frustrations of getting stranded asking for more money over and over with false promises to deliver a working ticket.

The agent did not hesitate to try any way to find out what is good for me to save money,with most benefits in the deal.