ArchitecturalDepotReviews 6,714

Great website. Easy ordering. Can't wait to receive the Canfield Rosette.
Once received, the item was what I ordered but was certainly not worth the price.
I called Customer Service to see if I might return the item. It simply didn't work in the space where I was going to use it. Thought the finish on it was very rough. I was told it was made specifically for me and that it could not be returned for a refund. They were willing to have me return it for future credit toward another purchase. Since I have no intentions of ordering anything else, here we are with $62.00 worth of something we cannot use and do not want. I gave three stars as the website is great, Customer Service was professional and courteous but I thought the product was way overpriced.

I ordered vinyl shutters through architectural depot and was given about 4 weeks estimate of shipment. I ordered them the last day of May and it is now September 21st. They have claimed they can't get ahold of the manufacturer now. But on 2 occasions they have given us bad tracking numbers. One of them showed to be delivered to Michigan (I live in the Dallas TX area) and the other was just a bad number. Now they will not issue a refund after waiting over three months. They continue with excuses and blaming the manufacturer. They have been holding our money for months while they try to work out whatever problems they're having and we are done. Sorry I ever attempted to do business with these people.