ArchitecturalDepotReviews 6,717

The shipping was super quick and the goods were exquisitely made, although a little pricey by my standard.

Website was not too responsive...lots of "thinking" time.

I was very satisfied with the shutters. However, the hardware package was lacking one screw cover. (covers blend in with the shutter color to hide the screw) Instead of 12 screw caps to cover 12 screws, the package contained only 11 screw cap covers. Fortunately, since my window wasn't very long, I only needed to use 8 screws to install the shutters.

This was NOT an easy ordering process. The price of the shutters became more expensive after I used a coupon code. I tried to use the online chat and called the 888 phone number and waited over a half hour and was never connected to a staff person. I had to redo my whole order another day in order to get the lower price.

So far so good.

Very Good

Great selection of chair rails!

Product was expected to ship & then was delayed. Customer rep said they would work on it to have it shipped sooner. Never happened. I then wanted to cancel the order as I was able to get the product expedited from another vendor. I was then told it could not be cancelled as it was ready to ship. Returned products the day I received them. Waiting on refund.

Fantastic customer service. Loved all the color choices & sizes. Your company is top notch in service & quick delivery. I will recommend this company over any big box store. Thank you for a great product.

Great

Everything was fabulous

Decent first experience with website and good pricing. The shipment took longer than expected and longer than was indicated by the email when I was told my products were shipping. Not sure if this was due to a mistake or not but a phone call got things moving. My order took 15 days to arrive. This was okay for a personal order but would be to slow for a job order.

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It would be good if the picture frame wall panels came in 2" increments.

Site easy to use. Being able to pay using PayPal a plus also. "EZ"

The stars are as described, packaged very well and arrived in a timely manner. Pleased with the purchase.

Had problem adding an item and going to check out. Product was great and very pleased!

Website easy to access, ordering easy. Great product and great pricing.