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Arby's

1.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Arby's Reviews Summary

Arby's has a rating of 1.6 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 317th among Restaurants sites.

service
153
value
148
shipping
40
returns
44
quality
135

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Nevada
1 review
2 helpful votes
Follow Katt C.
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Today I had my son go get me the steak burger combo (that damn commercial). The fries were cooked in old oil. What is the point in giving us old food. Burger was ok but still tomato old. I work 16 hrs too tired to cook and Arby's on Nellis and Bonanza will never get my business again. Vegas need to start regulating this crap. What is wrong with fast food smdh…

Date of experience: July 30, 2023
Tennessee
1 review
1 helpful vote
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This is the 4th time I have gone to the arbys in Collierville and all 4 times been told they don't carry milkshakes if that is true then why is it on the menu and yall just had a coupon out the lady that took my order very rude

Date of experience: July 26, 2023
Michigan
1 review
0 helpful votes
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Cleanlines
July 25, 2023

Ludington arbys reataurant is very dirty all around, from the table to the floor and offcourse their trash bin dry food on top of it!

Date of experience: July 25, 2023
Florida
1 review
0 helpful votes
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Incomplete order no ajus for roast beef
July 24, 2023

I ordered roast beef ajus sandwich got home no ajus called manager we out. Hung up on me call again

Date of experience: July 24, 2023
Missouri
1 review
5 helpful votes
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Sandwich
July 23, 2023

Very disappointed in my French dip sandwich meal, barely any meat, and yes I understand they can only put a certain amount on the sandwich. Dry cold bread with Swiss cheese not melted. The fries and root beer was good. I know remember why I go elsewhere.

Date of experience: July 22, 2023
Texas
1 review
1 helpful vote
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Somebody in corporate needs to get some AC down here for this store! I feel so sorry for these workers! I can't believe they haven't quit! Inhuman treatment down south to let workers go in 100 degree temps work in the kitchen like this! Shame on Arby's!

Date of experience: July 22, 2023
Wisconsin
1 review
2 helpful votes
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I ordered the wagu burger with no tomato no ranch sauce and no pickle it came with ranch all over it and tomato which fine I can pic the tomatoes off but it came with two tiny rounds of onions and I had to wash the patty before eating it because there was the ranch I asked off off of it...allll over it had to wash the patty in the sink so the gross ranch was off but now there was no longer any cheese. And had no bacon even tho I ask for it to be added

Date of experience: July 19, 2023
Indiana
1 review
0 helpful votes
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Terrible service
July 14, 2023

Terrible service everytime. I go back because I like the roast beef. Went thru last night to be told that we're out of roast beef. Particular location on Lima road Fort Wayne Indiana.

Date of experience: July 14, 2023
North Carolina
1 review
0 helpful votes
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Very disappointed
July 11, 2023

I wold not give them no stars they are very dirty and disgusting people they fired my best friend fir no reason and they know her situation that she had her job for a living and just fired her for no reason it was a set up just to fire her they even was talking disrespectful to her. Arbys in forest city NC is worth of $#*!! They need to get a new management and new workers! They're Manger is a dum $#*! disrespectful sick person I would not recommend arbys in forest city to no one that are all disrespectful people and he's also sleeping with his worker in the food place they need to check their worker who they have.

Date of experience: July 11, 2023
Ohio
1 review
0 helpful votes
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I placed my order on the Drive thur on west tusc in canton ohio when they told me they no longer had the strips I canceled my whole order they were the best ever you guys remove things that are so good and taste and bring back hamburger really bring back the strips quit removing stuff from your menu that is so good a taste I loved them I only came to Arby's cause of them now your lost my busness which it probably don't matter to you that you lost a good customer

Date of experience: July 6, 2023
Texas
1 review
1 helpful vote
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$#*!ing terrible
July 4, 2023

Ordered a basic cheeseburger with nothing but cheese on it. Wanted curly fries as well. I had it doordashed and when i have it delivered It has no cheese, and basic fries. I take a bite and i almost choked. That $#*! was so $#*!ing dry and i threw it away. The burger taste like sum you can find at a walmart. The fries were very cold and un seasoned. They tasted so basic. Do not waste your money here. ARBYS DOES NOT HAVE THE MEATS.

Date of experience: July 3, 2023
Pennsylvania
1 review
1 helpful vote
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Yes I made two accounts trying to order food through the Arby's app. Both times when I tried to order it took me back to "Create an account." My local Arby's in Williamsport, PA. ******* has no website ability. So why have a corporate site linking to them?
Arby's wasted my time. I can't order online so remove that site. Plus they do not honor the advertised deals.
Buyer beware. I won't be back anytime soon.

Date of experience: July 2, 2023
Kansas
1 review
0 helpful votes
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Went to Arby's Roast Beef in Blue Springs, Missouri. It has No Roast Beef! Order a chicken sandwich instead and when I got out to my car I discovered the put my french fries upside down in my bag. The fries were old and cold.

Date of experience: June 28, 2023
Maryland
1 review
1 helpful vote
Follow Dianne G.
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My review is about the Beltsville, Maryland location. On June 27,2023, I ordered the three pieces chicken tenders and chicken sandwich, both meat was over cooked and hard to chew. The next day which was 6/28/2023, I returned the three pieces chicken tenders for a fresh one but it also was over Cook and hard to chew. Please see attached pictures of the chicken tenders.

+4
Date of experience: June 28, 2023
Louisiana
1 review
1 helpful vote
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BURNT AND TASTELESS
June 27, 2023

I bought the 2 for 7 crispy chicken sandwiches. The oil in which they were cooked in should have been replaced. The chicken was over cooked and burnt If I had time to go back I would have. I Won't be back!

Date of experience: June 27, 2023
Montana
1 review
0 helpful votes
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The service was very good. However the food sucked.
Cold beef & cheader, cold curly fries. Not even like warm. Meat on the B&C tasted funny. Must be running out of cheader sauce, very little on my B & C.
Next time it won't be Arby's in Mead, WA.

Date of experience: June 21, 2023
Colorado
1 review
0 helpful votes
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Food was cold order two wagyu burgers only to get home a block away to eat cold burger I see why it's a limited time

Date of experience: June 20, 2023
South Dakota
1 review
0 helpful votes
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Curly Fries
June 19, 2023

Very small portion and tasted like old oil. Beef Jalapeño Slider had a sliver of tasteless "meat."
My table was sticky and coffee was cold.

Date of experience: June 18, 2023
Washington
1 review
0 helpful votes
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I stopped by to get one of their Jamocha shakes wow what a disappointment, a vanilla shake at best!

Date of experience: June 18, 2023
Utah
1 review
1 helpful vote
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The Arby's web site said yes they do give a seniors discount but you have to ask for it. That's fine. We asked a Riverton Utah location for the senior discount and they said they don't do that. We were really disappointed, on a fixed income and Everything had gone up so crazy.
You'd think they could put a crowbar in their wallets and give seniors a lil break.
We did purchase the seasonal chicken pecan salad sandwich which we love. It's down right expensive. We will think twice before or if we go back.

Date of experience: June 17, 2023