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Arby's

1.6

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Arby's Reviews Summary

Arby's has a rating of 1.6 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 317th among Restaurants sites.

service
153
value
148
shipping
40
returns
44
quality
135

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Florida
1 review
1 helpful vote
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The Reuben is amazing! I order it with extra sauerkraut & Swiss cheese. The corned beef is delicious with no fat at all, just nice shaved meat. I have ordered this sandwich just about everywhere I go and even upscale restaurants do not measure up to Arby's. The roast beef & cheddar is also delicious!

Date of experience: August 6, 2020
Illinois
1 review
2 helpful votes
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Needs to be fresher I shouldn't pay $8 for a sandwich that Im literally grossed out to eat. Probably why no one goes to Arbys anymore. Step up your game. Had to throw it out uneaten. Nasty.

Date of experience: May 18, 2020
California
4 reviews
5 helpful votes
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Beef and cheddars
April 11, 2020

They have the best beef and cheddars and the potato cakes rule too. Arbys is one of my favorite places to get a sandwich

Date of experience: April 10, 2020
Georgia
1 review
1 helpful vote
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A couple of months ago I went through and had my food and change all but thrown at me. I called the manager, nothing. Today thinking this employee was probably gone, ordered another sandwich. The meat was old and tasteless. Obviously it had been laying out or from the day before or older meat. This location 2697 Main St, Snellville, will never be on my menu again. Horrible place poorly run and should be closed for a real restaurant

Date of experience: April 10, 2020
Florida
1 review
2 helpful votes
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I don't recommend working here the business now in 2020 is awful I've been working here doing a fair amount of hours and I haven't receive none of my checks I don't wish this on anyone don't get taken advantage of like I have

Date of experience: March 26, 2020
Georgia
1 review
0 helpful votes
Follow Cindy B.
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Went to Arby's 3/30/20 never used a coupon over 10 years today and they won't give me the deals The manager comes to the window and says well this is how much it is and when I handed her the money I said that's unbelievable that you all do this and she handed me the money back shut the window and they stood there and smiled and waved to me like they were waving goodbye to someone it was a joke and then the little girl with red hair that was black she stood there and just kept waving after the manager walked away unbelievable it happened at like 630 that day, just thought Arby's want to know but I guess not because now reading your reviews you have a problem with this and I'm not the first one

Date of experience: March 12, 2020
Kansas
1 review
3 helpful votes
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Rude help
February 18, 2020

I went in to find the workers talking loudly to each other. I waited but no one came...
Then the one who waited on me acted like I was bothering her. I ordered the fish and cheddar. She never offered to tell me about the 2 for $6 sale. After I paid the bill I was told that there were signs all over the place about the sale in such a rude tone. I'll never go there again!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
Follow Jan M.
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If you like your macaroni cooked, don't get Arby's mac and white cheddar. Hen we complained staff told us we were lying, that the macaroni comes in cooked! Eldante maybe. NOT COOKED.

Date of experience: January 26, 2020
Kentucky
1 review
2 helpful votes
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Christmas
December 3, 2019

I have been to four Arbys restaurants. No Christmas decorations? Has the Grinch become the CEO? In this day of political correctness, I hope that's not what is going on.
This is the time of year that inspires joyful times for families.

Date of experience: December 2, 2019
Utah
69 reviews
100 helpful votes
Follow Eva L.
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Arbys is not bad. Their roast beef tastes real and fresh. They do give a fair amount on the sandwich which I end up taking a little off because I prefer not so much meat but not complaining. They have a fish sandwich that is also really good but I don't think it is a regular menu item. And the curly fries with the seasoning they put on them are great. I sometimes just go and get an order of fries.

Date of experience: June 25, 2019
New York
1 review
1 helpful vote
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Every time I stop at the arbey in wind gap it's an adventure wrong food for my order cold frys slow service not very clean I love arbey but this one needs help

Date of experience: June 22, 2019
Minnesota
4 reviews
8 helpful votes
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Enjoyed
April 30, 2019

Food was great and the service was too. We enjoyed our lunch. A great place to hangout with friends. Love this place. Clean and friendly. Keep up the good work

Date of experience: April 30, 2019
Florida
18 reviews
83 helpful votes
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Visited the one in Palm Bay, FL, a few days ago and usually the store looks clean but not on this day. They had to workers sitting at the tables who looked like they were on break and the rest were behind the counter doing what I guess they were supposed to be doing but the seating area was a bit on the dirty side. Don't think it had been cleaned in quite awhile, not to mention the table we usually sit at was just as unclean. The food was another story, fries I ordered didn't seem fresh. The cheese on the sandwich looked slightly melted but as if it had been sitting around awhile. Let's just say this isn't one of the good days of coming to this place thank goodness I rarely go to this place.

Date of experience: February 26, 2019
Virginia
1 review
0 helpful votes
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It's not like other places like this, I love the food. There is always a lovely vibe coming from the staff.

Date of experience: December 13, 2018
Belgium
5 reviews
4 helpful votes
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Courteous and friendly staff. Not a long wait for our meal. Fue food was really good. I would recommend this restaurant to everyone.

Date of experience: September 1, 2018
California
2 reviews
1 helpful vote
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I never had an Arby's near me growing up. We had Roy Rogers, which I love, but the chain more or less closed on the east coast. Now, living on the west coast, I've got several Arby's nearby, and I can finally get a cravable, delicious roast beef sandwich again. Curly fries and a roast beef sandwich - affordable and delicious, I would love one right now...

Date of experience: August 3, 2018