Appleseed'sReviews 207

Website is "fouled up" --- when trying to order long-sleeved cotton both mock and regular turtlenecks, the colors available with size would not populate --- I had to confirm orally what colors I would be getting by calling a phone CS rep.--- Then shipping and tracking fouled up --- tried to order in-stock items Dec. 3, but due to challenges of getting accurate info, did not get order in until Dec. 7 --- should have arrived max in 7 working days (which would now be only a week before x-mas) but when I got tracking # did not show items had shipped when I checked 3rd week of Dec. --- spent about an hour on phone with one rude, dismissive CS rep, trying to get accurate info re status of order, finally asked for a supervisor who gave it to me straight that due to glitch order had not shipped. She was polite and apologized but did not volunteer any compensation for my "inconvenience" so I asked for a $20
Credit, which she gave. Order finally arrived, I think x-mas eve but 1 top was wrong shade of blue. Since then I have spent hours returning and trying to get a credit for returning this item and getting a credit for RMA shipping of an additional $8.49 --- trip to P. O. several phone calls and only today was able to get a credit --- 2 months after originally trying to order! Also, this is not the same company that used to be. The "classic" good quality fine cotton knitted tops is no longer --- the fabric is much lesser quality, tops run short and "skimpy" for size (I take a med 10-12) --- had ones sent were smaller than previously ordered ones from a few years ago which I still have. So, my advice is avoid this company like the plague!
My experience was a stressful nightmare!

This company is owned by Blair inc which also owns TOG Shop and I am learning several of these clothing companies. They have poor return service. It can take up to 2 months to get a refund as compared to 5-7 days once most companies acknowledge the return. They do not tell you upfront about this lengthy return service. Appleseeds is terrible like TOG. I would suggest Blair INC encourages their companies to hold onto customer money to make interest on it. They are keeping your money extra long when they already have their items returned. At the time of my order I did not know about the Appleseeds-TOG-Blair connection. They received my return items via USPS and delivery confirmation on 10/5/10, acknowledged that they had the items and were crediting my refund as of 10/14/10. As of 10/25/10 and after emailing twice and calling twice there was still no refund. After connecting with BBB I received word that as of 10/26/10 they had indeed given me credit on 10/26/10. I called my financial institution and was notified there was no pending credit from this company. As of 10/27/10 at 7:00PM Appleseeds still has $230.93. Some company huh? No more Appleseeds and no more of any companies connected with Blair, INC

Terrible customer service! Two minutes after I placed my order, i called them back to change something on my order. My order arrived with the wrong item. When i called them to complain, the manager acted very nasty, barely listened to my complain and claimed that she doesn't see evidence that i called them back to change my order. They also charged me more on an item advertised in their catalog claiming it was a different color, though it was the right color. I would advise anyone out there not to do business with a company that has such horrible service. I certainly will never order from them again!

Very poor customer service - I tried to order something form the Appleseeds website, and the order never went through. (Something I am told happens. It could be sply a missing esp date on your credit card and the order will vanish). IN any event 1.5 hours on the phone 2 weeks later--spekaing with some porrly trained cs people left me with the assurance of a manager that the order would ship, and the order department would check with me before it shipped if the sale price was not that which I thought it would be. Nope. They sent an email but did not wait for my response before shipping it. This led to 4 emails (some of which no one answered) and clearly none of which any one ever read because none of them addressed my concerns. Finally today I called again, only to have a Supervisor tell me I was wrong. YOu now, I have o desire to waste such an incredible amount of time or energy on anything--but when the error is not mine... Then I get annoyed.

WHy on earth would it take two weeks, a plethera of phone calls and emails to have people be rude to me? This would NEVER have happened at other clothing retailers. Places such as Talbots would have fixed it first round. Clearly Applesseds has no commitment to how they treat their customers, or even if they respond to them.

I will NEVER EVER do business with them again...