Appleseed'sReviews 207

Totally inept company. Ordered a full red matelasse coverlet in Nov. For $29 (I'm a highly-experienced online shopper and know how to select the item I want). Received the matelasse dust ruffle instead. Called Customer Service and she was very nice but said the coverlet was now out-of-stock. I returned the dust ruffle and after quite some time, got my refund. Fast-forward to Jan. When I see the coverlet is available again (for $39 this time). I still want it, but am leery of getting the wrong item again so I 1) Chat online to a rep and 2) Call Customer Service before placing the order to ensure that if I click on that item that I will receive the right thing this time. They both assure me that I will... that the item number displayed matched the coverlet, even though it is the same item number as the dust ruffle I received back in Nov. (they tell me now that one was mislabeled). Guess what? I receive the item and it's the dust ruffle again! Grrrrrrr... I call Customer Service and ask them what the heck is the issue. They try to blame me, saying I clicked the wrong item. No way, people. I suspect that the button on the coverlet is actually linked to the wrong item. But in any case, I'm soooo done with these people. If I could rate them with a zero star, I would. Even if they refund me, it's not worth the hassle of returning the item and waiting for the refund... plus not buying what I want elsewhere, before THEY sell out of them (which happened back in Nov... not sure why everyone else wants the exact same thing I do... but it appears so). Be warned people... I won't give anyone a bad review that doesn't totally deserve one. But I gave these guys two chances at the same exact thing and they blew it both times.

Zero stars-- My Mom likes these clothes and orders from this company, they enrolled her in their "discount program", which actually costs 14.95 a month-- after unknowingly paying it the first month-- I called customer service and cancelled the program. She received additional further charges, which we had to dispute in a SECOND CALL: they honorably agreed and 'erased' the charges accrued after the first cancellation date. Next month she continued to receive FURTHER ERRONEOUS CHARGES + "LATE FEES". I Had to call a THIRD TIME to resolve these ADDITIONAL ERRONEOUS CHARGES. All told, 3 times on automated service + 3 times lengthly holding + 3 times customer 'care' conversations, this has taken probably 2 HOURS TO RESOLVE-- and I'm cynical now that its fully settled after this 3rd customer service resolution. THIS COMPANY IS EITHER VERY DISHONEST OR INCREDIBLY INCOMPETENT. I suggest avoiding any business with Appleseeds

My mom lives in an assisted living facility. She has ordered from Appleseeds catalog for years. She has too many clothes, though, so I tried to take her off of Appleseeds mailing list. Fat chance. Those catalogues came for another 18 months, with repeated calls from me trying to get mom off of their list. I even wrote them a letter telling them that mom really wasn't capable of making fiscal decisions and taking orders from her would be exploiting an elderly woman with advanced dementia. So when they sent the next catalog and mom ordered (yet another) cardigan, I simply didn't pay for it. They called a few times, but mom sort of likes getting phone calls and would just try to chat with the collector. Now, they finally have her off the mailing list. Problem solved.

Their site said if you order by the 18th it will be there by the 25th. I ordered on the 15th. Then I got an email when it was mailed (on the 18th) that said it was 2 day Fedex. The package arrived on the 28th or later. I requested a refund of the postage. They wrote back and said I didn't pay for expedited shipping. The advertising said regular shipping. They said I could write back if I didn't agree. I wrote back, but they never even acknowlegde my proof that their commitment was not fulfilled. Never ever do business with this company. A complete sham!

I placed an order online that totaled $254.92, and received a confirmation-- and then, nothing! No shipping info after days of waiting until, a week later I phoned and was told that because of the high dollar total of the order ($250 is high dollar value these days?), they needed confirmation from me! I thought that was ludicrous, but I reasonably asked why, then, they had not contacted me. They said that now that I had contacted them, and confirmed my name and address, they could clear the order. What planet are these people living on? I will never shop with this outfit again.

They are deceptive, uncommunicative, unhelpful when you call, slow as Moses when you Email, and they DO NOT CARE, and worse yet, they don't care that they don't care. Horrendous customer service. When AND IF my order EVER gets here, 100% of it will be going back whether I like it or not, I am that annoyed with them. I refuse to give them ANY OF MY MONEY, EVER! They will tell you that your item is in stock whether it is or not, and if you don't want it because it's going to ship a month later they won't let you cancel the order because it is *pink slipped to ship*... even if you are giving them 3 weeks notice before their scheduled ship date. Then when you call back to make sure that what you were told is correct you will find out that all of it is going to ship the next day... NIT WITS! And as far as a return goes, they will keep your money for TWO BILLING cycles, which means you either pay for it all or pay the interest whilst you wait on them crediting your account. I'm paying it as I think the return credit will likely not materialize without a huge knock down drag out, if ever. SAVE YOURSELF THE AGGRAVATION AND DO NOT SHOP WITH APPLESEEDS!

Second time... ordered two pair of pants. Photos look great, actual product not the same as much cheaper fabric. I wore the knit for traveling 24 hours and to my horror... snags, pilling, baggy rear, baggy knees all while sitting on an airplane. Left them in a trash bin... second pair of dotted rayon. Darling in photo of flowing, light weight. After first washing in cold, gentle they had shrunk and lost shape. Expensive at the time and I was taking a gamble. Total waste of money. NEVER buy from them again.

Think twice about purchasing from Appleseeds. I placed an order, had it gift wrapped, and scheduled for delivery to my Aunt's house. When I got the confirmation, it showed shipping address the same as my billing address. I called and asked to have it redirected to the address I entered into the website. I was told that it was not possible as the order was already in shipping and they would not pull it off a truck at this point. I was very frustrated, and thought, well at least I would be getting it quickly. When I still had not received the purchase on Thursday of the that week (order placed previous Saturday, and purchased expedited 3 day shipping), I called to find out when my shipment would be delivered. The CS person told me Monday for one box and Tuesday for the other, and again, she cannot explain why the delay in spite of the 3 day shipping I paid for. No explanation at all! While they did offer to refund the shipping charges, I am now waiting a week for product to be delivered to the wrong address, with no explanation whatsoever. I'd gladly pay a bit more for my merchandise if I can get it shipped and delivered as promised. Ugh. Stay away. This organization is very shady.

Worst. Experience. Ever. Shame on them. Their customer no-service is incredibly lousy, they insist coupon code will be applied after check-out, and then insist no one would ever tell me that and the only help they can offer (eagerly) is to cancel my order. They have no loyalty to their customers or to the websites (like amazon) that drive business to their site by advertising bogus coupon codes that were never intended to work; it should be noted that Tog Shop and Blair are the same store as Appleseeds... I dealt with their online chat service, their phone customer no-service and then sent an e-mail. All unsatisfactory and no resolution skills were evident anywhere, just canned drivel. They must have enough suckers placing orders to stay in business, but beats me how!

I ordered three pairs of summer sandals. Received within two weeks. They were too large and wanted to exchange for smaller size. Called customer service... a rude woman said I didn't have to complete return form information for an exchange. I completed the form anyway clearly indicating "exchange." After two weeks called to verify exchange and was told they had not been received and that I have to wait 30 days to report lost merchandise. My small town post office verified package went out same day I returned. I'm out shoes and $135 on my credit card. Do not buy anything from this outfit.

I wish I had visited this site BEFORE ordering. I ordered a two piece outfit, and got the bottoms got the bottoms only. I was informed the top was on baqkorder, which was strange because the website said it was in stock. I then got an e-mail stating I would get the top soon. After 50 days I tried calling to see what was up, and got their automated service and went the gamut with that, only to be informed that my order had ben cancelled. Apparently they can't get the top anymore and now I'm stuck with the bottoms without a top, because I have lost the invoice that came with the bottoms. The clothes look good in the catalog, but their service is awful. I would have had to pay for shipping twice as well, from what I've read in other complaints. Don't buy from this catalog, they don't have their act together.

I am very upset with Appleseeds. The last time I purchased an item, I was encouraged to enroll in a travel program they were offering. I agreed to look at the program and was assured I could cancel. I then received a mailing offering me a cash-back shipping rebate on my Appleseed's purchase. I called and canceled this program, believing I was canceling the Appleseeds program. No. Appleseeds had given my information to another program, and has been charging me $14.95 a month since October. Beware!