Appleseed'sReviews 207

Ordered twice online and had HORRIBLE experiences in both cases. Customer Service is a joke-they could not care less. They tell you things are IN STOCK and then they back order one item, so you pay shipping twice. The photos appear much better than the actual quality of the clothing. If you email to request someone in Customer Service-you will receive a "canned response", often one that has nothing to do with your issue. If you call, you will be put on eternal hold. Once - shame on them, twice, shame on me. I have learned my lesson and will share this with everyone I can.

Ordered an item and found shipping costs excessive, especially because several catalogs were included in the package which added to the weight. An insert in the same package said that I could get a $15.00 refund on shipping. I looked at it online, realized that it was selling some service that I didn't want and didn't click any further. Due to a subsequent family tragedy, I didn't monitor my next few credit cards carefully so I didn't realize that I was being charged $14.95 a month for that same service. Will never shop from Appleseeds again. Amazed and disgusted. Thought it was a fine old ethical New England company.

I was about to order a couple of clothing items (both under $175), but then I noticed that they had added MA sales tax, even though clothing items under $175 are exempt. I cancelled my order, and sent an email to customer service about this error. Got a reply two days later saying it was because they have stores in MA, completely ignoring the clothing exemption issue. Called Customer Service and got a run-around. Since they have two stores in MA, it's difficult to believe they don't know about the clothing exemption, so this smells like fraud. Don't buy clothing from this site if you live in MA.

I am 83 years old and have been ordering from Appleseeds for years simply because I can't find clothes that fit and that I like anywhere else. I can't go into stores and, the last time I tried, none of their clothes were classic and work for older women. ALL THE REVIEWS ABOVE ARE CORRECT. It is a terrible place to do business. Warning: Appleseeds credit card is entirely separate from Appleseeds store. We moved into an upscale retirement community a few months ago. I sent change of address to both the store and also marked it on each statement as I sent in the check. The store received change of address--the credit card (phone call in India) did not note the change. I received the bill late and was charged a late fee, though I paid it as soon as I received it, They continued not changing the address and sending the statement late. I tried every method possible to communicate with someone. No luck. The customer service people really are just as unethical as written in above reviews. They will hang up on you.
I fear they will not stay in business long and honestly don't know where I can get clothes. We ended up paying all the fees and interest though it was their error because we were afraid the fees would continue to be added. Calls from the collection agency were abusive and frequent. It was upsetting to me and my husband who is 86 years old. I am so glad most companies are not like this. One other minor point: when the items do not state what type of material it is made of, you can bet it is either linen or some other fabric that wrinkles. It is impossible to get to a supervsor at Appleseeds. I cannot understand why they don't care about their business. Perhaps there is no way for supervisors to know about the problems. One site above says they are owned by Blair.

Be careful. When you place an order online, you will be charged a monthly fee of $14.95 a month unbeknownst to you. This is recurring and goes on until it is discovered. Then it is almost impossible to cancel. I was disconnected from the *******961 number several times in a row. When I called customer service, the woman hung up on me when I asked to speak to a supervisor after she was not helpful. I had to change my credit card number and order a new Visa Card in order to stop this charge. I will not shop here again and will continue to try get a refund.

In March I ordered a jacket and matching slacks. When I placed the order I thought I ordered a size 14 but on the confirmation e-mail it said a size 16. I called them right away and asked them to change the order to a 14. They told me this could not be done because the order had already been shipped... which it was not shipped until 3 days later. They told me I could return the order and the correct size would be sent. Two months later I received an e-mail telling the pants are on back-order and would not be available until the end of July. There is no way I want a summer outfit I ordered in March at the end of July. I probably would just chalk it up to experience if the same thing had not happened last year. After reporting the issue last year to the Better Business Bureau it was finally resolved but it took some time. This company has a major problem and I will not doing business with them again. I have placed over a hundred orders online and I find it strange this is the only company I make a size mistake when placing a order. Then it takes them a number of months to address the issue.

I have been shopping at Appleseeds & Tog Shop for many many years and have always been pleased with the quality of the clothes and the professionalism & courtesy of the phone staff. I seldom return anything, but my returns have all been completed to my satisfaction.
I get all my basics from Appleseeds... every year.
I love the fact that all the colors are coordinated so I can put together a complete wardrobe that works together... try doing that at Macy's!
Some of the criticisms below seem to arise from not reading the specifications correctly or demanding too much from a business situation they have no control over, like the delivery companies. Mail order is not suitable for last minute emergency purchases. They do their best, but customers must be organized too.

I have been a customer of Appleseed's for the past 15 years. I've always have great experiences with both their customer service and quality of the clothing. That's changed, though. My Mom ordered a sweater for me for my birthday. She ordered it on Jan. 20th to be delivered by my birthday (Feb. 29). The rep. Assured her it would be here on time. I got it on March 6th. The first time I put it on, I discovered the zipper had been installed backwards. I emailed customer service and asked for a prepaid label to return this defective sweater. They told me to use the label that came in the package and the fee would be deducted from the refund or exchange. I then called customer service and complained that since the merchandise was defective, I wanted a prepaid return label. They weren't in the least apologetic that the sweater was made wrong. Now that I've seen other posters comment that this company is a Blair company, it all makes sense. No wonder Appleseed's quality and cust. Service has gone to s*%t. Don't shop here. You can find the very same stuff at Christopher and Banks and at least their customer service is top notch and the stores are staffed by locals.

DO NOT PURCHASE FROM THIS COMPANY.

My elderly mother was given the runaround and harassed by this company. After paying for a $250-plus piece of clothing and some late charges because of unfortunate timing with a lost credit card she came to an agreement on the phone with Appleseed's customer service. She paid the remaining interest charges and they were going to waive an additional $25 charge. A few days after that agreement they wrote a letter reneging on the arrangement and continued to send her increasingly larger monthly billings. The letter came yesterday that they were now going to be charging 29% until she paid it off. We have been unable to talk to a supervisor to explain the situation (put on hold and the call never picked up). She has paid for the merchandise plus some interest charges, which most companies would waive for a good customer with a good explanation, and made it impossible to communicate with anybody who could use their brain to bring the situation to a rational conclusion. To add insult to injury they harassed a 90 year old women with multiple calls on one day to the point where she can't eat or sleep for fear someone is going to come to her door demanding payment.

Bottom line: DO NOT PURCHASE FROM THIS COMPANY. There are lots of good companies making an honest living that deserve your business... this is not one of them.

You would never guess from their attractive catalogs that this company is unethical. I have, however, just found on my credit card bill, a charge for "Appleseeds Reward" in the amount of $14.95. The Reference Number is 6972, which -- according to my credit card company -- indicates some kind of "subscription."

I have ordered from this company twice (and returned both items because they were oversized), but I certainly never "subscribed" to any service of theirs.

I tried to telephone Appleseeds, but there is no one there on the weekend, and today is Saturday.

I then tried to place this charge in "Dispute" with my credit card company, so that I could go ahead and pay the balance of my credit card bill. But it turns out that these phony "subscription" charges cannot be placed in Dispute. And guess what -- this is legal (so I was told by my credit card company) under the recently passed Federal Credit and Billing Act.

On Monday I am going to contact Appleseeds through my credit card company dispute department and try to get A to cancel the charge. I am also going to file charges for fraud against Appleseeds with my State (VT) Attorney General's Office.

I rarely write a bad review about anyone; I am more likely to write about how great someone is; but I feel that I really need to warn others so what happened to me doesn't happen to others. I frequently shop online and like others - it's hard to get the website to work correctly and their "promotions". They will post a lot, but when I couldn't get them to work; I checked out anyway and tried to get the customer service to apply the promotion after the fact. I contacted them via e-mail so the correspondance would be date and time stamped; but they didn't get back to me until the promotion had expired and after a few e-mails. This is the first and only time that I will do business with them - WARNING to others; this site lacks serious ethics.

I like some of their clothing, but I recently purchased a couple of skirts and carefully read the descriptions; length was important to me. The skirts were 5 inches longer than advertised (that's a lot!), so I returned them, and I explained this to them by email and by note in with the return. I do find their credits on returns to be very slow, but in this case, I asked them to refund the cost of mailing the return since the item was misrepresented. They completely ignored my email and note. I was going to call, but decided to just stop using the site. Not worth it! After reading the other reviews here, I feel I was pretty lucky!

I like the clothing at Appleseeds a lot but their returns/customer service are terrible. Twice I have been told that they did not receive a return that I sent and I have been out that money. Today I called to ask about a return I sent. I gave them my acct. # and home address but did not want to give the last 4 digits of my social security number. The agent (Osmar) said I should since he had the entire number in front of him! What does a customer service rep have access to my soc. Sec. Number? When I asked to speak to his supervisor he said that he didn't know how long that would take--implying he'd put me on hold for a long time. 31 minutes later, I hung up. Score one for Osmar. I've had numerous billing problems that take hours to straighten out. I'm convinced they are not an accident. Dealing with them is like dealing with a loan shark--no thank you!

On 2/10/11, I mailed/returned (in a USPS Priority Envelope) wool slacks back to Appleseeds. I had read it takes 2-3 billing cycles for my credit of $75.99 to appear. My call to them last week was futile as the CS person could not tell me if the company had received the return. I figure they are sitting on it and as another poster said, they can earn a little more on each item if they don't give the money back right away. But I would like to know that they have it so I don't have to worry. I was also aware they have joined forces with Tog Shop, but was unaware of the Blair connection. I'm not sure what my next move will be - probably a call. Maybe one a day would get some action. Don't think I will do this again.