On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The website is pretty smooth for the most part, but everything I tried to look at had either 3 week+ shipping or was just not what I wanted. Ended up going to the store and the workers there are just as incompetent. Had 2 guys that had no idea what the specs were on the laptop I wanted. How do people who work at the apple store know nothing about apple?!? Finally walked out and went to walmart bought a pre-furb. Works just fine to post here, already better than the whole line of crapple~
I HAVE TWO APPLY PCS AND THEY BOTH BROK DOWN ON MY AND I WILL KEEP TO WINDOWS. TERRIBLE SERVICE FROM GREG
I've bought a ipad and the product is great as expected. If i have issues, I'll contact the service immediately. And I hope the products is good.
I am an avid apple products user. I have an iPhone 6s, an iPad and an iMac. Apple has great customer service. Many people think that Apple is too expensive, but I think for the value of the products and services, you get what you pay for. Sure I wish Apple offered more free apps like Samsung, but I love Apple without question.
In my opinion, not so good as they want to say,
I don't like to use, very strange device, strange and no usefull
Apple has always designed its products for the user's sense of design and functionality. We do admit since the passing of Steve Jobs there is a lack of freshness but the website still is as shiny and sweet as the name suggests.
Recently while ordering the new iPhone 6s I was reminded of how user friendly the site is. Not only did I buy my shiny new toy, but added on suggested wants. Apple you get more than an A plus, you make shopping personalized fun.
Recently i bought a Mac book. I am very happy, because it is better than other.
This is my second order from them, they have the best price and fast delivery.
I've gotten all my phones and electronics from here there great!
Do i need to write about Iphone?
Its my life... Cant breath without it
I have purchased many items at holiday time and everything was fine. Products and service always great
Apple you are my favorite. I always love your products.
Apple will not fix there own products, for God's sake they make them
Always the best! I don't know have anything to say, but seriously they have great service and products as well.
Best ever product store. Its true that Apple has the most expensive products comparatively to other companies but totally worth it :))
I recently just bought all apple products my love for apple products started when i got my first iphone. I had the same phone for 4 years and not once has it been $#*!ty. I got myself a mac book pro after throwing away my Hp computer that lasted me 1 year. I just couldn't seem to find a computer that wouldn't cost me $300 every year. My friend had the same computer for 8 years a macbook old still all white and it still hasn't failed on him. I've had my computer for 1 year and i am still in love with it. I also just recenty got the iphone 6 and it is truly amazing.
Since I received, at a special price, the first computer 25 years ago as a Teacher, I have been a fan of MAC and convinced my Friends to buy through them.
I bought an Apple Iphone but I wish it was manufactured in the United States in New York since the Big Apple does represent New York and Steve Jobs was from New York. Lets bring back jobs to the United States why give them to the Chinese and make them rich. We buy all their cars and they buy nothing from us. Trump is right!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account