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Apple

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

California
1 review
0 helpful votes
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A company that stands behind what they make and sell

Date of experience: November 5, 2015
California
9 reviews
6 helpful votes
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The people there are awful! I am full of awe for how bad they are! I can never get a straight answer about why my ipad doesnt work. It's always someone elses fault, or mine for not doing this update or plugging it in wrong. What the hell does that even mean!? If its plugged in wrong it wont charge and I wont be using it! I wish the first farmer had found out how to grow those red fruits and called them dum$#*!bags, then I feel like everyone would know this company for who is employed there!

Date of experience: November 4, 2015
Washington
4 reviews
4 helpful votes
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Crap products
November 3, 2015

Had my first mac last year for about 4 days, then it refused to turn on. I got it replaced under warranty and the replacement arrived in the same state... it wouldn't turn on... I call Apple, apologies out the door and another replacement sent out... SAME THING, it won't turn on! Now I understand why Apple sells so much, 80% are replacements! Crapple products will never again enter my home!

Date of experience: November 3, 2015
New Jersey
13 reviews
14 helpful votes
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Good for everything!
November 1, 2015

Gaming is a bit hard to explain, but fast download speeds and barely any viruses!

Date of experience: October 31, 2015
Nevada
10 reviews
3 helpful votes
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Great Computers
October 30, 2015

Thank you for offering great computers. Our office only uses Apple Computers!

Date of experience: October 30, 2015
NL
4 reviews
1 helpful vote
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Loving iphone
October 31, 2015

After switching from samsung to apple... i am really happy. Everything is too good about it. Features are excellent. I am in love with my iphone.

Date of experience: October 30, 2015
Illinois
2 reviews
3 helpful votes
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Love my new iWatch
October 30, 2015

I have been a a fan of Apple ever since they introduced the first iPod. Every time they put out a new product I just can't help myself.

The new iWatch doesn't fail to deliver and looks very sharp. It is also great for people that are active as there are many apps for runners as well.

Date of experience: October 29, 2015
Belgium
25 reviews
29 helpful votes
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Very pleased
October 29, 2015

I can't say anything bad. They are very helpful with problems... Their products are a bit high prised but that's the only neg.

Date of experience: October 29, 2015
Canada
4 reviews
5 helpful votes
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The BEST
October 29, 2015

Apple stores are the best and their services are awesome. Their innovation make me proud every time. A+++

Date of experience: October 28, 2015
Germany
3 reviews
19 helpful votes
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One thing is not good
October 28, 2015

Your prices are too much high. Everyone cannot buy your products. You should be think of it.

Date of experience: October 28, 2015
Pennsylvania
2 reviews
0 helpful votes
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For your mobile apps to succeed, you need Applify. Smart mobile business strategy. Applify UI/UX app design. Talented mobile design and development

http://www.applify.co

Date of experience: October 27, 2015
Ukraine
20 reviews
209 helpful votes
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Not a bad phone the 6 model is. But it is prone to big accidents if you ever drop it. I think they make then to not last so you spend just as much as you paid to repair it.

Date of experience: October 25, 2015
Hong Kong
9 reviews
24 helpful votes
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Bought less than a year and the connectivity with other bluetooth devices seems not okay, not sure of they have warranty.

Date of experience: October 22, 2015
GB
2 reviews
0 helpful votes
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Thanks to Apple company, we have thousands of brands, which are handful and useful around the world

Date of experience: October 22, 2015
California
3 reviews
19 helpful votes
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Good
October 21, 2015

So many friends around me love apple products, I try to get one, but it's a bit overpriced to me and most of us~~

Date of experience: October 20, 2015
Florida
20 reviews
104 helpful votes
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Apple designs some good products, which they get manufactured in Asia. As good as the design may be, the manufacturing quality is about the same as you can expect of anything you get at Walmart.

But Apple is very careful to price-fix its products. Anyone offering them for less will soon find that Apple won't supply them with any more to sell. That has always been Apple's marketing strategy, and the reason IBM PC's with Windows became the international standard rather than MacIntosh.

*IF* you buy anything from Apple, you have to pay the Apple retail price for it as well as any of the "extras". If you want some new software, you must pay Apple. If you want an accessory, you must pay Apple. It limits selection and makes everything higher priced. Many people assume that anything high priced must be high quality, and ignore the "Made in China" labels. And it makes Apple rich.

Apple is also very careful to guard what it considers its "proprietary" intellectual property. Like a rectangular shape for a cell phone. They sued Samsung for a billion dollars over that one. But Apple isn't against violating other companies' patent rights, even when their own engineers and federal courts tell them so. With $50 billion in the bank, they just roll out their lawyers to avoid paying those smaller companies for what is rightfully theirs. Apple is a bully. Its time for the federal government to intervene, just as they did for Microsoft a few years back.

There are people who just HAVE to have the latest trendy product, and don't care if they have to pay an inflated price. So what if it bends in the middle? Its a "fashion statement".

Sooo... I'll stick to Windows and/or Android, thankyouverymuch, with many times more products, better compatibility, and lower prices.

Date of experience: October 19, 2015
Oregon
8 reviews
28 helpful votes
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Excellent Products
October 20, 2015

Even got my iPad Air to gain better web site access!

Date of experience: October 18, 2015
Florida
3 reviews
21 helpful votes
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The title says it all. Apple products are the biggest sham in brainwashing people into believing the "Emperor's New Clothes," than any other I've seen before. It's a cult similar to the Branch Davidians. Yes I mean the computer company.

Date of experience: October 17, 2015
California
26 reviews
23 helpful votes
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Sorry...
October 17, 2015

Dare i say anything negative about Apple? I'm an Apple girl all the way, but their website needs work. Their inventory is excellent, but delivery times are poor.

Date of experience: October 16, 2015
Canada
5 reviews
21 helpful votes
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Can't go Wrong
October 17, 2015

All I can say is once you go apple you can never go back to Windows... the ease of use trumps all.

Date of experience: October 16, 2015