AppleReviews 2,092

I think it would be great if we could have more chances before we get locked out.an not just 15:/It'd be better because one thing is is I had newly changed my password and then boom.secruity locked out andi understand its for safety and privacy so people can't get In but I think that sometimes if it gets like fully security locked out without a timer or anything u can just put in a little password that could also just allow u to maybe get 10 or atleast 5 more tries and if that's wrong too then u can call someone and not just 911. And the reason I do not have photos or proof is because I'm on someone else's phone and my phone is on lockout.

I bought an iphone 13 pro max on Feb…
I bought an iphone 13 pro max on Feb 2022 and it has black out in April 2023. Got it repaired and within few days screen become yellow and cannot be used. When we buy an apple product with premium price we expect to use it without trouble free for minimum 2 years and above. Worst experience even and planning to switch to Samsung

I am thrilled about using the iPhone 11! Its camera, messaging apps, photo editing tools, and other features have significantly simplified my daily life. It feels like I have a personal assistant who manages my entire routine. As a result, I am now planning to purchase a MacBook. Nevertheless, I am a bit confused by the wide range of models available. But I know that I will eventually select the right one for me. I cannot wait to have another electronic assistant and become an even happier owner. What could be better than that?

I bought airpods 2 and dont have any problem. It's working well, so can't say anything bad about it. The only thing that really annoys me is that all additional items must be purchased separately..

I recently purchased iPhone 14 pro max; when I asked apple tech for a sim card iphone he said NO, all USA iphone 14 are sim-less now. But if you want a sim card iPhone 14 go to Canada or Europe or anywhere in the world but USA! So all the world can choose what features their iPhone 14 has accept Americans, Apple is choosing for them?! Where is my freedom? I paid over $1500 for a phone that I can not choose what features it has!

I have family sharing on and have all my family members to ask before they buy option on. Well I got a $59.99 apple service charge on my bank statement on a Saturday morning and I couldn't figure what I had bought because it didn't show up on my purchase history. I called apple support and they told me that my son of 11 years old downloaded an app called "custom keyboard" and bought a subscription. I told them it's impossible because I have "ask before they buy" option on and they told me it was off on his account. That was a red flag, I never turned it off. I remembered that my son was sick and slept in that day and woke up till noon. I checked his iPad for that app and it wasn't there, there is no way he did that purchase. I also asked them why doesn't it show up on my purchase history since I'm the one getting billed. They said it doesn't show on the primary account history when a family sharing makes a purchase.
My take is that apple employees are running a scam and turning off "ask before you buy" on child accounts, they buying a subscription for an app they own and blame the child and use the "ask option was off" as an excuse. I wonder how many more people got scammed and didn't realize they got charged. Thankfully I caught on and called to cancel and get a refund.

Late last night I ordered an air pad 10th gen. I paid for it and shortly after that I decided that I didn't want silver but Blue.
I also wanted to change the engraving.
The virtual assistant advised that I have to wait until morning.

I called first thing in the morning and a CSR helped me change the color and entire engraving. She said to me that because it hasn't started to process yet the funds would immediately go back to my Apple card and to simply pay for the blue.
I decided to add a keyboard. She sent me a link that read ( complete purchase)

It didn't work and Apple requesting additional funds for the air pad and the key board.

I went to live chat as the phone wait was very long.

The CSR gave me two contradictions.
First, I have to wait for the item to return to the warehouse and my funds are on hold.
( Why are they on hold, it hasn't processed yet and I have an email which reads that order has been cancelled.

She returned and advised me that I can exchange it myself when it arrives.

Are you kidding me?
You have my money and the item hasn't processed.

She than returned and claimed that the first order was changed and I would be receiving the second.

Why haven't I received any correspondence about it and why hasn't it shown on my Apple card?

I guess I'll have to wait and see ( Thankfully I'm one block away from an Apple store)

I will report this to Goldman Sachs and a formal complaint. O don't appreciate being lied to just to appease me.

Very disappointed in Apple.

Customer service sucksssss they need to adjust that a little better for real. Everyone gets on the phone and acts confused on what "THEIR" job is I HATE ITTTTTT Where is the help and what is the point of working customer service if you guys act so incapable of helping out?

I few weeks ago I bought AirPod pros for $250 thinking it would be good for music, school and phone calls until today. I went to put my AirPods in and the left ear bud was so much dimmer then the right AirPod. It was a big waste of my mom eh and I with I had never bought them.

Apple truly has the best customer service I received in the 10 years. Not only did they try to solve my problem but they truly care

Besides being $#*!ed when it comes to their services as a company, apple is the biggest waste of effort humanity came up with. These greedy schmucks disqualify your hardware when the need to drive their sales. Greedy btch jobs left with cancer because he invented cancer.

Called apple to have an info, call was transferred to three people to three different and no one could help me! The third person was a rude supervisor who did not allow me explain, talked over me! When he transferred my call to a fourth dept it was hang up! TERRIBLE SERVICES! Very unprofessional! :(

I enjoy my ip11 so much, i even bring it to concerts. The only problem is the battery, it drains fast

Had a problem with my subscription and the customer representative helped me asap. The best ever! Thanks Apple!

Everything I bought was oke. I love the apple watch and iphone 11 the most. Great camera! Thanks apple

I am reporting a deceptive business practice by Apple resulting in known fraud and identity theft of which they are aware.
In March I purchased a new IPAD at the Apple store. They offered a program to trade in your old IPAD for a $50 credit towards a new one, I stupidly handed over my IPAD, which the employee put in a box in front of my fiancé and me.
Several weeks later there were 4 different sign ins to 4 different accounts from an unknown MAC device in PA. Each one of those accounts had a completely different password associated with it. No one could guess 4 different passwords for 4 applications. Clearly someone had my list of passwords, all that I kept on my IPAD, and I was officially hacked. I was so upset.
When I contacted 2 different Apple numbers for support and customer care, their overall response was to ask me what I wanted them to do about it, that nothing could be done, that they can't be responsible for every employee's action. When I contacted the actual Apple Store in South Hills Village, I was told employees are supposed to erase my iPad In front of me, and they can only try to train the employees better. There was nothing else they were willing to do. Not fire the employee who did this even though identity theft is a crime! The woman was very rude and flippant and suggested I start changing my passwords!
I had no idea the employee was supposed to erase the IPad in front of me. There are no signs or info telling customers to make sure the employee erases the IPAD in front of you. And their response after the fact is "oh well, too bad, we'll try to train better",meaning it will happen to someone else. Who will be next! Internet research shows it's happened to others and Apple gives no relief. I was so stupid to hand over my IPAD with all of my passcodes for myself and my elderly mother. I've since changed all 54 passwords, but my info is already out there, probably sold to the black web for a price, my identity and my mother's compromised.

Went to business college 1986 and was introduced to computers. Spent my career working with Microsoft products. First home computer was the Apple Woz. Now that hubby and I are retired we went to Apple computers again. Less hassle with computer viruses. And the Apple Watch Series 8 and iPhone 13 Pro track my vitals for my cardiologist to review! We have a Mac and iPad Pro as I am an author and a medium as well as a CLT Therapist and Minister with Universal Life Church. As a social distancing minister on several social media platforms, I depend on Apple and the Geek Squad to keep me in touch with those who seek my advice and counseling. Apple Products are amazing. Absolutely love my beautiful Apple Watch!

I have purchased an iMac computer and have been trying to install it, but have not been able to. Called technical support several times and NO ONE is able to help me on a supposed simple installation. Apple is solely focused on making money and not helping customers. I will return it immediately.