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AppleReviews 2,092

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
416
shipping
299
returns
300
quality
403

We monitor reviews for authenticity

California
3 reviews
2 helpful votes
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Service, quality, design, etc. everything apple has is awesome. Im an apple guy and I've never had any problem with them.

Date of experience: May 24, 2016
India
1 review
0 helpful votes
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I am iPhone 5s user for past 6 months, I must say it is totally worth of its price. Im simply the fan of the innovative technology that Apple offers to its users. Such as speaking of my handset, it opens almost every app without a lag, and the amazing touch response just smooth as silk. Touch ID is another innovative security feature added to this gadget for a fully-secured and authorized access. Moreover, I have also insured my device with syncNScan to leave no stone unturned from accidental damage/theft, liquid damage or data compromises from any damage. For such a classy phone, everyone deserves a robust insurance protection.

Date of experience: May 22, 2016
PS
10 reviews
7 helpful votes
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Everytime I go to their stores to fix my apple stuff, I'm never turned down

Date of experience: May 21, 2016
Virginia
9 reviews
9 helpful votes
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The Best!
May 18, 2016

I've always loved and own Apple products such as iPhone, iPad 3 and now iPad Air 4. They even share recent world news and their tech dept is good but could use more training in the Apple products to help you. Their open by phone for help 24 /7 per day and week. They do offer extended warranties and honor it pronto! I'll own nothing ever except Apple!

Date of experience: May 18, 2016
California
3 reviews
9 helpful votes
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Utmost quality
May 18, 2016

I love apple's products. Products are just awesome.

Date of experience: May 17, 2016
Switzerland
10 reviews
8 helpful votes
Follow Vlads D.
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One has always taking an example of how they sell and position themselves on the market. Marketing, service, and products are of the benchmark quality. Ordered dozens of things: they do know how to perform their stuff well.

Date of experience: May 15, 2016
Canada
2 reviews
18 helpful votes
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I have bought and used almost all apple products. They have a brilliant service! I liked their customer support. Apple products are Different From other products.

Date of experience: May 12, 2016
Mexico
12 reviews
2 helpful votes
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Excekente
May 11, 2016

Me encanta comprar en iTunes o producto apple

Date of experience: May 11, 2016
France
5 reviews
0 helpful votes
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Best mark ever
May 12, 2016

Good point are: Luxury, slim, cool, fashion beautiful...
But battery is still not last longing

Date of experience: May 11, 2016
PS
11 reviews
9 helpful votes
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I've literally screwed up my phone so many times and they just keep replacing it for me... ok sweet!

Date of experience: May 10, 2016
New Jersey
5 reviews
6 helpful votes
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The main reason for my choice is its simplicity and excellent performance. When compared to other mobile brands, apple has become the talk amongst the people around the world.

Date of experience: May 9, 2016
California
10 reviews
3 helpful votes
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Excellent... I am a free lance writer and like the University of Apple for reference work.

Date of experience: May 9, 2016
New York
7 reviews
4 helpful votes
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Great site
May 7, 2016

They have 4 star because I feel they to expensive. The products are great and all. Works great and I love it.

Date of experience: May 5, 2016
South Carolina
13 reviews
10 helpful votes
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Love my iPhone!
May 5, 2016

I love the Apple products... iPhone, iPod, and iPad. I find them easy to use.

Date of experience: May 4, 2016
Ohio
21 reviews
21 helpful votes
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It is a shame that more people either can not or do to buy their products especially because they are an American company. Their quality is good although the price is certainly not always low. I guess it is the old story of getting what you pay for. They are known for setting the bar and then others strive to reach their level. It isn't easy to be the one to come up with good ideas all the time and have others copy your effort but in the long run we all benefit somehow. They have more cash than any other company so they must be doing something right.

Date of experience: May 3, 2016
Florida
8 reviews
42 helpful votes
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As Apple stock plummets, there seems to be some sort of universal consciousness which occurred even before it happened. I and many, many of my friends and people I know have decided to move to an Android phone and give up Apple I-Phone. Also, I'm getting ready to buy a new computer and am rethinking my relationship with Apple. Everyone who is advising me says quit Apple. Cost is huge factor. Wonder if that's the reason most people are giving for the switch. What gives? Price?

That said, I have to say I LOVE my Apple products and hate to think about moving on. It is a great company but the expense is very high compared to other computer companies and phones. People in the store are usually well trained in customer services and it's very fun opening up a new product due to Steve Jobs excellent graphics and design. Too bad we didn't clone him!

Date of experience: May 2, 2016
PS
10 reviews
6 helpful votes
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My brother bought a MacBook pro for $5000... I can buy a car with that much money... It's a nice mac with 16gn ram, 1tr disk and the retina screen... but yeah I'd rather buy a car and just a regular laptop

Date of experience: May 2, 2016
Wisconsin
5 reviews
2 helpful votes
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Love it
May 2, 2016

No problems at all and the variety of music is outstanding.

Date of experience: May 1, 2016
Oregon
5 reviews
15 helpful votes
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The title says it all. We own a few Apple products, but when we try to figure out why they don't work as expected, they won't tell you anything other than "I understand your concern. Send feedback regarding your problem to Apple and we'll review it." I have never talked to or chatted with Apple Customer Service and left feeling like I was anything more than a pimple on their behind. There's not another company that makes you feel less important to them.

Date of experience: April 30, 2016
Tennessee
2 reviews
5 helpful votes
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Words cannot describe how much I just love my iPhone 6S. I highly recommend anyone who is considering one to definitely get one! You will not want to go without it after you start using one. The screen size is amazing also! :)

Date of experience: April 29, 2016