On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have never been satisfied with apple products. I find them all to be hard to use and just overall really boring. They lack certain features that the galaxy possesses such as edge screen and a headphone jack.
Well, I am using Android device, which is extremely less expensive and don't know what I gonna do with this overpriced black brick.
Never had any problems with Apple. The best ever company with the first-class cell-phones. I am using Iphone 5s and it is always working well.
Apple has always been my favourite for a numerous amount of reasons.
The company has excellent customer service, shipping times, and phenomenal products.
I always buy apple products, including iMacs, Macbook Pros, iPods, and the latest iPhone. I'm a loyal customer for years to come.
Where you tell it like it is. Anonymously vote on which player is described by the card and laugh when the results are revealed.
This Apple user since 2008 has become soured by their selling of bug and virus filled add ons, not vetting products made by other suppliers, manipulative ways and intrusiveness sweetened by lies. They too quickly drop support for earlier products and home office systems. Their Safari browser is structured to compromise user privacy. The OSX is too bloated and rigid. Their HELP files are barebones and focused on mobile functions. My freedom to remove unwanted apps has been taken away.
Horrible company. Why no proper working functions with windows or android. Really a loner company that doesnt like making their equipment universally friendly. Dissapointed
I decide to change my normal smartphone on iphone, and it was a good decision. Nice tools and great design, taht everything in one little box
Who am I supposed to write a review for the world-class store. My love to Apple Products always beyond crazy.
Among all the mobile phones, Apple's iPhone are the best. Best user experience and simplicity of the operating system. The design of the phone always sways my heart away.
Great products but they are too costly and the value is just not there.
I also hate when they do things like make you buy their "Air pods" instead of allowing the use of any ear phones like every other cell manufacturer For this reason alone, I went with Samsung.
I had the Iphone 6s plus and the battery just began to inflate on my pocket, it was very dangerous, It could have been exploited.
I think the vision behind Apple was absolutely genius, but now it's just kind of the same as it's always been. I was over the Apple products after the 4th iphone i broke in 2 years (7 years ago). Went to the s5 active & haven't broke a phone since. People choose an iphone because everyone else has one. It has no unique functionality unless you jailbreak it. Then apple pretty much disowns you as soon as you do that --there's just no winning with an iphone people. S5 ACTIVE
Helpful staff, always willing to help, will use again, for its products, although expensive, they last
Apple truly has the best customer service I received in the last 35 years. Not only did they try to solve my problem but it feels like they truly care
Their product is really coming up with great quality, long lasting and easy to use. Keep it up, and thank you for great proiducts
This is the technological enlightenment and the iPod Touch can't handle a newer update? Is this a plot to make you spent more cash on a newer version?
I'm actually using an apple tablet. I hate it. No back button. Too many updates. Repairs are so expensive you almost usually just scrap it. I have an android phone and I would never buy an apple product. This tablet was a gift. Though I'm thankful for the gift, I just wish it were anything else besides something that uses a lot of your storage for updates you don't necessarily need but have to have because. Man behind a screen said so. Or the classes you should take because I have to google everything I want to do on my phone to figure out how to use this tablet. I mean the key board was in all caps until the last update so you didn't know if you were yelling or typing (at least they fixed that).
Just give up apple. Or at least make your product better instead of just subpar.
Had my iPhone 6 for less than 8 months and the battery already drops to 50% before even 2 hours of use. Terrible.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account