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Apple Reviews Summary
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
This summary is generated by AI, based on text from customer reviews
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If you really care to know, they use child labor in China in sweat shops that are appalling for children. I saw the video and I will never buy an Apple product. They are rich off the labor of those less fortunate who get paid very very little to work long hours in inhumane conditions.
They helped out with getting my iMac 4k fixed after having pixelation issues. The Genius bar rep arranged everything over the phone from shipping, to pickup, and turnaround time while even graciously waving the repair fee. Couldn't have done it without them. Thanks Apple!
I pay 50% of the price just to have an aple on my stuff. Not worth it, do not recommend at all. Do not buy any of their things.
Great products, easy to learn and use.
Just wish they were a bit cheaper. Otherwise they would have got 5 stars.
Apple is cool i got al it of things form here I us them on a daily basis they are all awesome everything works good
Had every iPhone since the inception and found it to be the best bang for the buck long term. I'm phone has never crashed and I don't worry about bugs.
Just Brought iPad Air 2. The product is a bit costly but excellent quality. Love using it. Little bit disappointed by the camera quality. But, overall a nice product
I'm an apple user and the people in store are always really nice and helpful. Sometimes my devices don't work properly which is annoying and the reason they aren't getting a full five stars but the actual employees are pretty awesome.
I love apple products and keep using them. This is the place where you can get the information about the latest apple products. They are best in customer service. Thanks.
I had a great experience with the apple products form last three years. Their products are costly but they are good in customer service. Thanks.
All apple products are too costly but they are durable. They are best in customer service. You can easily found any apple store near you for buying and for repairing. I think that is reliable.
I have a mac-book pro and its amazing. The larger version of Apple's MacBook Pro has a big, bold display, a thinner, lighter body, an AMD graphics chip by default and a massive trackpad. The inventive Touch Bar second-screen display saves clicks here and there, and now works with apps like Photoshop and Spotify.
I've used the Magic Mouse 2 for about a month now, it was a great experience with it. I really like the apple products. Thank you so much.
They are the best! I don't mind a little high price as long as i get the best quality there is. I've bought 2 iphones and a macbook in a short period. I love all the products.
Reliable products, as they always were, but the latest tendencies are not going the way they should, at my opinion. And definitely the devices require more connectivity.
The phones are okay, my iphone 5 is getting slower and slower with every update. The main problem I have is the app store is the absolute worst. If you are looking for a well known app its fine but when you need an app that does a certain task, like edit editable PDFs, good luck. They all look free then say you have to pay once the app is installed and you try edit the PDF. Changing phones on my next contract switch.
Apple have produced the best computers in the world but now they are in rapid decline. They used to produce professional computers, the MacBook Pro but now they are not serviceable and therefore no longer aimed at the professional user. They have deliberately changed their business model so that everything is needlessly soldered to the motherboard and no change or upgrade can be made. This is cheaper for them but the reduction in product quality has not been reflected in a reduction in product cost. Components etc. have also changed to cheaper versions without a similar reduction in price of the product. I have always been a fanboy but I am going to jump ship. My next laptop will be a Samsung Series 9. I feel sad about this but Apple have changed too much. The Samsung Series 9 is a professional laptop.
Within in a month of have my New IPhone 7 Plus, I was unable to place or receive phone calls, no texting or web browser. Totally unable to connect to ATT towers anywhere.
Having Apple One Care, I still had to give them almost $1,000 to have them send me a replacement phone. Once my BROKEN phone was received back in exchanged and verified it was covered by warrenty, they credited my $1,000 back to my account.
Unacceptable in my opinion, since I had already spent almost $900.00 to buy my new phone to begin with!
All is good with my replacement phone, but time will tell, as many post going through multiple phones with the same problem.
Apple makes very great product. I have many of Apple products and them. I just wish Apple would lower the price dramatically for their laptops. They are too expensive. The iPhone seem to always be behind the competition. IPhones seem to be lacking in features that would make the phone better. Features such as wireless charging and rapid charging. Over all Apple is a great company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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