AppleReviews 2,092

Used to be a fan and dedicated user until they made several unauthorized charges to my bank account via the app store. Thinking they would want to work with me I wrote in to customer service asking for my money to be refunded. After jumping through hurtles and cooperating to give them the information they asked for they simply refused. I am never investing another cent into this overpriced company. I'm out almost $100 bucks because they basically decided to steal my money. I also showed them I never bought our signed up for subscriptions and yet my money is now theirs. So much for loyalty. Next phone will be android.

Apple have just run me through the wringer for three straight days an all-round miserable customer experience. Over the last 10 years, my wife and I have equipped ourselves with a range of Apple devices, having been attracted by their ease of integration, and the simplicity of transitioning from one device to another when replacing them. But this recent experience has made me reconsider this. I just replaced a 6 year old iMac (a desktop Mac) with another, new iMac. What was supposed to be a very straightforward migration of data, applications and settings from one machine to another turned into a nightmare. After a full day of failed migration processes followed by successive calls with Apple support staff (many of who were quick to lay all blame at my feet and couple of whom added to the aggravation by dropping their calls), finally a senior level (tier 2) Apple advisor determined after consulting with several of his colleagues that the issue stemmed from a botched warranty repair on the original iMac (replacement of the screen when it failed a few months after purchase). It turns out that the Apple repair crew had used an unorthodox work around when they put in the replacement screen. After finally identifying the problem, it was also confirmed that this work around was a done-deal' and we could not set up the new iMac with the normal migration process drawing on the data, applications and settings either from the old iMac itself or from the backups on our Apple AirPort Time Capsule. We then set about taking the data and applications a file at a time from the most recent Time Capsule back up a laborious process and somewhat nerve-wracking as one is having constantly to double check you got everything and one is never quite sure. And there were numerous glitches and retracing of steps required. And for three days I had to put the rest of my agenda on hold with successive calls, screen share sessions and waits for call backs from Apple staff. There were a couple of the Apple tech support people who were particularly helpful and were also quick to recognize Apple's part in creating these issues. But I wish I could say this of all the many Apple staff I spent time with over these three days.

Recently I discovered as a veteran I could receive a 10 % discount
On Apple products. I thought this is great. I didn't know you have to provide your social security number to a 3rd. Party named "ID-ME". They offer options and the one I choose was going through USAA which I am registered with. I choose this option because it only required the last 4 digits of my SS number. I don't like this either but it is better than all 9 digits.
I entered all the required information but I was rejected with no detailed explanation as to why.
I contacted ID-ME via email because calling them is useless. After waiting on line I get a voice message stating they cannot accept any more calls and to use the email system.
The agent I emailed sent me information on how to use my veterans card but it was
What I tried already and didn't use because of the full SS number requirement.
I have a veterans identification card but using that still requires my full SS number.
If I go to home Depot, Lowes or ACE Hardware and all I have to do is present my veterans
ID card, which has my picture. I feel if Apple really wanted to give veterans a discount
All we should have to do is present our veterans ID at the Apple store to make a purchase.

Purchased an iphone 7. That stopped working, first it was app, then it was the camera, finally couldnt receive or make calls.

Call support I spent hours trying to restore, back up and nothing changed.

We found out ourselves that it was a model issue, support couldnt figure it out yet there was an article on their webiste of that iphone model...

Go into the store for the "shopping experience" I was told the device couldnt be fixed for free as they stated because I had a small crack on the screen that I had to take care of. The guy tells me its $190. I walked OUT!

There website advertises $149 for screen repair, why am I charged so much to fix a screen!?

PLEASE, PLEASE, PLEASE FOR THE LOVE OF ALL THAT IS HOLY! STOP, STOP, STOP TRYING TO DO ANYTHING. EVERYTHING YOU MAKE IS JUST HORRIFIC. THE UPDATES FOR THE MAC ARE TRASH, THE PRODUCTS YOU MAKE ARE VOMITOUS. LITERALLY EVERY UPDATES CRASHES MY SYSTEM. THE LAST AND FINAL IPAD I BOUGHT STOPPED WORKING AFTER 4 MONTHS. APPLE, JUST STOP! FIRE JONY IVE. #FIREJONYIVE FIRE TIM COOK. #FIRETIMCOOK FINALLY, JUST STOP EVERYTHING UNTIL YOU CAN MAKE THINGS WORK, PERIOD! P.S. I REALIZE I WROTE IN ALL CAPSPERHAPS YOU CAN HEAR ME YELLING!

All of a sudden my iPhone 7 S plus won't work anymore. The Apple employees are useless and incompetent and make excuses. They do not explain anything. Say that the phone has just stopped working with no fault to the user but Apple takes zero accountability or responsibility. I'm not surprised & I know it ultimately doesn't matter to the company but we will never purchase another Apple product and will advocate for people to not support you or your products.

I bought the iPhone 7 plus because I have always been an Apple fan and I was excited about the nice camera on the phone. I have had this phone for two years now and recently the phone began to have major issues. I am unable to make or receive phone calls as the sound does not work... being unable to make phone calls can be extremely dangerous and phone calls should be the ONE THING a phone can do. The headphone jack is also not working so I have to use bluetooth headphones. Also, the camera refuses to actually capture photos half the time (on the camera app as well as on apps like snapchat, instagram, etc.). SO, the phone cannot do its basic duty (making phone calls) and the main feature I was excited about (camera) is buggy and only works half the time. I have only owned this phone for two years, it should not already have a myriad of issues like this.

Since the phone had been having issues I decided to schedule a Genius bar appointment and drive two hours to the nearest Apple store. Before even beginning to run diagnostics on my phone the employee explained that the sound issue sounds like a known issue happening with iPhone 7's with the sound card. He then ran diagnostics and found that this was the issue. He explained that these issue were not my fault and I had done nothing wrong but that the new ios they had pushed through had "brought forth issues" in many iPhone 7's basically rendering them unfixable and useless. I asked him about the other issues my phone was having (camera issue mainly) and he said that at this point those issues are a moot point since the phone is unable to function as a phone due to the sound card issues. He then proceeds to tell me that since I was no longer under warranty he would not be able to replace my phone unless I paid them $340! So basically, Apple pushed through an ios update that broke my phone and then expected me to pay them money to fix their mistake.

I tried to reach out to Apple to just find out WHY they would not offer to fix their mistake without requiring a huge payment and the representative didn't respond to my chat she just disconnected. I have also submitted a feedback review to them about this and fully don't expect a response. I am disappointed in Apple and what they have become. Apple no longer represents innovation and quality. They're products climb in price but drop in reliability.

I loved Apple. After this experience I wont buy Apple products ever again.

My interest for Apple started in 2010, when I saw my friend's iPhone 3Gs for the first time. I was intrigued. I wanted to know what it is, that makes the iPhone running so smooth. I played around with it, even searched more details about it. At that time, I was with an Android phone (my first one ever) - Galaxy Ace. The specs were identical on both the Galaxy Ace and the iPhone 3Gs. Yes, but the iPhone delivered a far superior experience, whereas the Android smartphone was lagging as crazy and even had missing apps like Temple Run, which you could find with ease on the Apple's App Store. This exact game (for an instance) was missing, because the specifications of the Galaxy Ace were too low to run it. But it never came to specifications. Apple just makes their products run smoothly, because they make their own components and choose their own clock speeds, amount of RAM, etc. Also, the iOS experience is on another level. Until 2016, the Android experience was not that pleasant: for example Samsung's Touch Wiz skin was horrible, other brands like LG and Sony had custom skins for Android too. All Android users can agree that pure Android is always the best. Apple is keeping their OS clean, everything calculated, the hardware is always made to handle the software. Also, the lifetime of their products is amazing. The iPhone 5S from 2013 is still supported in 2019 and has the latest version of iOS. This shows that Apple cares about their products. I personally own an iPhone SE, which I bought last year and I am impressed by it's performance. It has the same specs as the iPhone 6S, but it is in the body of the 5S. I would never go back to Android. When you experience something like iOS and Apple as a whole, there is no going back. At least for me.

Apple is no longer the quality it was. Too bad they couldn't keep up with Steve Jobs standards. Used to be an Apple fan. Not anymore. Bought their iPhone X. A $1000 phone. It doesn't always ring, I do not get the tones for text messages. If I reboot the phone, I will get a tone for a couple then it stops again. They have been trying to fix this problem for over year. They seem to think this is acceptable. Once I have the ability to get rid of this phone, it will be time to try Samsung. The customer service initially was ok, however according to them I am supposed to keep putting up with this until they figure out a fix, as I am not the only person. It's been OVER a YEAR. Enough is enough. I don't know of any other company that would think this is acceptable. A $1000 phone that doesn't give you the simplest things like a tone when you get a message and ring when it should. Call waiting does not always work either. They no longer care about customer service or standby their products. It's a shame the standards of Steve Jobs could not be maintained.

Extremely poor service... Genius Bar Trafford Center won't entertain any loyality
Or customer care and will behave like king of the Market. I waited whole day during Xmas and new year at apple store to replace my handset battery. End of the day they rejected the battery replacement. They will do anything for not to get the handset working to enforce customer to buy a new model and spend ££££. My handset is in absolutely mint condition apart from battery but apple wont' replace it and declined it fully and have said no support or help will be provided. I have no option apart from throwing my handset in the bin. Too much monopoly on the market and won't do the basic customer care.

When we arrived in time for our 5:10 appointment to replace our iPhone batteries, we were told that they couldn't actually do any of the work that day (they couln't even replace one of the three batteries) and we would need to reschedule. They said it takes longer than an hour to replace a battery (what kind of design is that?) and they close at 6:00 today. So they knew when the appointment was made that they wouldn't be able to do the work, causing us to drive nearly an hour for nothing.

This company does not put any effort to satisfy their customers. First you overpay to have the honor of using their products, then when you call for help with something as easy as resetting your password (which you have to jump through hoops), they say that there is nothing that they can do and that they provided the "Apple Answers". May horrible fortune go their way. Never buying from this garbage company again. (ipad, ipod Touch)