A Place for MomReviews 2,413

My biggest problem with this Service is the time it took for places to contact me. After finishing my phone contact with representative, not 10 minutes passed that I received a phone call from one of the suggested places. Another phone 20: minutes later; different place.
Then two emails within two hours. Also they do not have a listing of all places within a geographical area; only those with whom they have a contract. The representative was ignorant about a CCRC stating that route may not be for me. There is not one type of CCRCS but several plans A, B, C plus co-op. I actually was more confused after speaking with representative.

This Company has a lot to learn for dealing with people that are disabled and are in need of assistance, they keep interupting when you are just asking questions on your current living abilties, the person I spoke with was Laura Paul and she was so rude I couldn't see anybody using this service for any kind of living environment, Take my advise and look else where!

I met Ria and learned of her house from A Place for Mom. Her home is an excellent care home. Ria is careful and kind and makes very intelligent decisions benefiting the elders in her care. The home is spotless. The food provided is healthy and appropriate for the patients needs. My mother spent 3 years here. All of them bed bound. NOT ONE SINGLE dangerous sore in the entire 3 years. I am amazed. My mother had shrunk from 300 pounds and had lots of excess skin. My grateful wish is if you are kind you choose Ria to care for your elder.

A Place for Mom sounded great. They were very friendly over the phone. Quickly sent me a email with places to check. BUT then I got calls, emails, texts from all those places - constantly - for months even my person passed.
A Place for MOM appears to be working for commission. They gave my personal information to all these places and they hounded me. I was VERY unhappy about their "services."

I filled out a form online to get information. I got a call at 7:22 on a Sunday morning! When my phone rings at this time my first thought is bad news about my elderly mother or my son who is overseas. What kind of organization thinks that sales calls before dawn on a Sunday morning is a respectful business practice?! NOT an organization that I want to be affiliated with!

Mt Alverna is the worse place for a loved one if they can't speak for themselves. A nurse was supposed to give my parent medication & did not. She proceeded to lie & then after filling a complaint she verbally attacked me in front of my mother along with her supervisor who was screaming in front of my parent. I asked her to stop she was scaring my mother. I then filed a complaint the next day with administration & everyone turned again me saying it was hard to believe. I removed my mother. If the entire staff has each other's backs in this capacity you have to ask yourself what do they hide from everyone's family regarding their loved ones. I find this to be a very dangerous place & wouldn't leave a dog in their care. The religious aspect is a facade they lure faithful people in with. The higher ups are the worse humans I've ever dealt with. If you love someone do not leave them here. Listen to your gut instinct & look passed the fake smiles.

My sister was EXTRAORDINARILY difficult to place (strokes AND cancer). Nick Chareas kept in touch and refused to quit. Trust me, there are a LOT of places that just go through the motions when it comes to caring for people with exceptional difficulties. Nick NEVER stopped trying to help.

I have used a place for mom twice. The first time they did help get my mother in law placed and I really liked the representative we worked with. However I did get bombarded with soooo many calls and emails from places even after we picked a place. I also got a lot of phone calls from the representative, so much so that I ended up saving her number in my phone. The second time, we needed a higher level of care for my mother-in-law and their selection of places was limited, I didn't really like the representative I worked with, and still got annoying spam communication. My mother-in-law ended up passing away about a month ago and I let the representative know. They gave me a very quick oh sorry to hear that and no further communication. I asked them to let places know so that we would not continue to get communication. I continue to get e-mails from places a month later. The only thing a place for mom offers is the pricing for places which otherwise they don't often post on their websites but it comes at the cost of lots and lots of people calling and e-mailing you.

My sister does a search for my 91 year old mother with Alzheimer's and here they come! Their little army of con men & women. They hound you with so many emails & calls. They seem so concerned. But they are not. They recommended we move our mother from TRV /Taos to Pacifica Santa Fe. They did the hook up. My sister was given the hard sell from Pacifica. Of course APFM gets a commission. Turns out that Pacifica has two wrongful death suits since 2015. I do my research. A Place For Mom does not. They have all these Google ads, hard wired to track you, call you, and generally bug you to death. In 2015 I tried working with them until I received 20 emails in one hour & 4 phone calls. Really?

Here is what I found out about Pacifica Senior Living in Santa Fe where APFM recommended. From Santa Fe New Mexican (reporter Rebecca Moss)
"A review of state health inspection records for Pacifica in 2017 found 74 violations in the previous 13 years, including failure to report patient falls and injuries, neglect of immobile residents and insufficient training of new workers."

The more you search the worse it gets.

Folks research these places yourself. You do not need A Place For Mom.

After I called with an emergency placement for my mother, I truly became overwhelmed. I must have received 15 or so calls a day for several days. I needed one person to assist me, but I received calls from a plethora of folks from A Place for Mom. It was just too overwhelming to deal with so many phone calls. I didn't actually have the time for the calls because I needed to care for my mom.
Long story short, I had to find help on my own. None of this company's recommendations panned out, and the time waste was huge

A place for mom blew up my telephone with calls and then sent all my information via fax to all the assisted living communities in my area. Some I would not send my dog to. Come to find out, they collect the first months rent or more when you move in. Pure profit and little service.

I used them recently, with in 90 days. They sent referrals out to 6 different facilities. 1/2 of them was not a fit at all. Actually only 2 fit the bill for my mother. We selected one of them. Brookdale North Tucson. After 3 months I am pulling my mother out. What I believe this company does is they have the facilities that pay them. Rather it is a good or bad facility doesn't really matter to them. It's a "I scratch your back, you scratch mine kind of company in my opinion. I reach out to them to let them know what a horrible facility Brookdale was. And no response from them. But why should they respond, they got paid. It's better for you to do the research yourself. Using them you just think they are looking out for your best interest, and the best fit. They are not. Stay away from big corporate facilities. It's just a money game for them.

My mom has significant dementia. I have reached out to A Place for Mom a few times as she needs more help with her progression of her dementia. Unless the family member or the family has money they will not help. My mom is not rich, nor are her children, so she does not qualify for help by this company due to not bein $$$$.

Moving mom into a memory care facility was a difficult decision but we are so glad that it was Pacifica that we chose. It is truly a blessing knowing that Mom is getting the care and attention that she needs with respect, dignity and reassurance of well being. The staff works with the residents to keep their minds active and help them cope with their daily needs and health issues. The positive outlook they provide helps the residents feel they matter. They provide activities and make every day enjoyable. During visits with mom I could see that, not only the staff, but the other residents truly care for one another. What a wonderful reassurance to a resident's family. The staff reassures the residents' families that protocols, policies and procedures are followed which provides peace of mind. Thank you all for all that you do every day. You are all truly special people for the job you do and the sacrifices you make to care for others. I would recommend this facility without hesitation. It truly helps mom feel like it is home and she is surrounded by people who care about her.

A Place for Mom is tricky and unfair with their families. I was working with an Advisor and I got my Dad an apartment at a wonderful assisted living. He deposited on his new apartment and we picked out furniture, then C-19 broke out in the community and my Dad had to wait to move in during the month of May 2020. The advisor knew this and oddly enough on the 29th of the month, he/she wanted me to move my Dad somewhere else. I said "NO" my Dad wants to wait and live in the community he choose. APFM then had other people call me that said they were just doing follow up calls about my Dad and again, wanting to know if they refer me somewhere else to take my Dad. Unbelievable! It was the middle of C-19! Thousands of seniors were dying in these assisted living and they just wanted my Dad to fill a quota. I told the community, that we deposited at, they were trying to steer us away from them and the community was horrified that A PLACE FOR MOM would do this to us. Very poor tactics and completely inconsiderate of my elderly Father and where he wanted to live. We were just a quota and a notch in their belt to place my Dad. Be careful when using them, you will pushed and pushed to move your parents anywhere. They do not care that C-19 was here!

This service is worthless if you have any computers for your own research if you don't get circled back to s place for mom!
There is no true research on the quality of care or reviews from current residents, just where and whom to contact!
We had bad experience having used their service with a bad result on home care situation and had to move mom for better care and correct care where she was not drugged into submission! Then used an individual company with great results and all the information you need to have confidence in placement!

They shared our information...

"compiled a list of options for your family to consider.

For your convenience, I have shared your requirements and information with the communities listed below and they may reach out directly. I also want to be a resource to help you coordinate your next steps. I'm here to answer any questions and can help arrange and confirm virtual tours or 1:1 consultations. I'm also available to talk afterward so we can walk through the pros and cons of each option."

When I asked a question about Hospice I didn't get an answer, I was told to look it up. The only thing done was ask me for information about my mother. So it is a do nothing service that directs you towards those who pay them... In my opinion!

Contacted A Place for Mom and the people were very nice, but basically, if you are not wealthy, they cannot help you and just send you e-mails telling you "how sorry they are" and "good luck on your search". A total waste of time. They are just like the rest - in it for the almighty dollar.