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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies.

We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs.

Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other.

A Place for Mom's service is provided at no cost to families, as the company is paid by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
New York, NY, United States
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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When I began my search for ALF's for my father, I was overwhelmed by all the options out there and didn't really know what to ask when visiting places. Tamara was a great help and very supportive on this journey to get my father (who was resistant to the idea) into a facility that could meet his needs and still allow him some independence. The emails from A Place for Mom were full of helpful articles that made making the decision easier and explained the differences in types of facilities as well as provided good unbiased advice.
I appreciated all of the help and support I got from Tamara and A Place for Mom, I would highly recommend them to anyone who is considering assisted living for a loved one.

Date of experience: January 19, 2024
Florida
1 review
0 helpful votes
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Friendly and persistent performance
January 19, 2024

Great assistance from Juilieann. Inital contact through reference, making appointments for tours, to me deciding on a place.

Date of experience: January 19, 2024
Tennessee
1 review
0 helpful votes
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Place for my sister
January 19, 2024

Karen has been excellent in helping set up tours, having someone from each facility call me to explain what they offer in care and especially doing fall ups.

Date of experience: January 18, 2024
Utah
1 review
0 helpful votes
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Love the support
January 19, 2024

This is the second time I have used this service. Both experiences have been fabulous. Super kind, caring, informative. Really helped me look at a lot of great options. I am very appreciative and would highly recommend A Place for Mom.

Date of experience: January 18, 2024
California
1 review
0 helpful votes
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Unbelievably helpful!
January 19, 2024

Everyone was so helpful. They worked so hard to help me find a great place for my mother. When one place did not work out-they immediately gave me other suggestions. The knowledge they had was so amazing.

Date of experience: January 18, 2024
Florida
1 review
0 helpful votes
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Great success
January 19, 2024

The person who aided my family find the perfect place was amazing. She was with us through the entire process with guidance, suggestions and encouragement. We couldn't have done it without her. I'm grateful for a place for mom and the wonderful person who cared enough to help make the process have a happy ending.

Date of experience: January 18, 2024
Minnesota
1 review
0 helpful votes
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When my parents started having difficulty keeping up with household chores, favorite activities, and maintaining their health, my siblings and I knew we needed to intervene. I decided to try A Place for Mom because I had heard a positive review about their services. They did not disappoint! Within a day of speaking to a representative, I was receiving referrals to senior living communities in my inbox. After a few weeks, my siblings and I decided to try home health care. My representative sent referrals to my inbox immediately, and before the business day was done, I had two separate appointments with home health care companies. I appreciated the compassionate, listening ear when I was concerned about my parents' situation. I appreciated the rapidity with which I received needed information and referrals. I appreciated the frequent calls/texts as my representative would reach out for updates. Caring for parents is overwhelming, and A Place for Mom is a great partner as you begin the journey.

Date of experience: January 18, 2024
Texas
1 review
0 helpful votes
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Excellent customer service
January 19, 2024

A Place for Mom quickly and thoroughly assessed my parents needs, and sent quality options for us to tour. We found a place the same day the phone call was made! This is the second time I've used this service and would recommend it to anyone needing assistance.

Date of experience: January 18, 2024
Illinois
1 review
0 helpful votes
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I have a parent who made it to 96 years of age eschewing traditional medicine. She had no primary care physician and had made no preparations for the day when she might not be able to live alone at home. Thus, it was necessary for her children to enter the picture and help out when her health took a turn for the worse.

Figuring out the options, costs, and how to approach the situation was difficult. There were so many issues for which we were unprepared.

Through voice calls, text messages, and email exchanges with a wonderful rep named Keri from APFM, we successfully navigated the situation. Today, our mom is in the best possible situation.

Date of experience: January 18, 2024
Florida
1 review
0 helpful votes
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Love it
January 19, 2024

Pointed out great sites. Just what I was looking for. Wonderful.

Date of experience: January 18, 2024
New York
2 reviews
0 helpful votes
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Indentured servitude?
February 17, 2024

Why does a place for Mom look to get commission even though we didn't call them for this move. They already got paid when I moved my Mom with their help. Seems that now they feel they should get commission for every move going forward.

A Place for Mom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2024
Florida
1 review
0 helpful votes
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A Place for Mom was a Godsend!
January 19, 2024

I needed to find a place for my younger sister who was diagnosed with early onset Alzheimer's about 8 years ago. She is married and her Husband has been caring for her. He is 81 years old and she is 72. I could see that this was beginning to affect his health and it was time to change things up. As one facility director said to us. It is time for him to back to being her Husband rather than her caregiver. A Place for Mom was so helpful in giving us a list of facilities with good Memory care units and with good track records in our area. There are so many facilities here in South Florida that you need a guide to eliminate the lesser rated ones. They gave us 5 names and I visited them all. They were all nicely appointed, all roughly the same price, but you have to go there, see the rooms and feel the vibe of the place for yourself. We wanted something nice, but not like a high class hotel. Something with a more Homey feel and the residents engaged, laughing and talking, etc.

Date of experience: January 18, 2024
Illinois
1 review
0 helpful votes
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They gave me hope
January 19, 2024

A Place For Mom was a great resource when my father needed to move to a new Memory Care facility. They jumped right in and found locations that have memory care services and kept reassuring me that we would find the right place for him.

Date of experience: January 18, 2024
Maryland
1 review
0 helpful votes
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Friendly and helpful
January 19, 2024

It was helpful to me that appointments were made and
Communication was done through APFM. Thank you.

Date of experience: January 18, 2024
Maryland
1 review
0 helpful votes
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Very Helpful, caring and professional
January 19, 2024

Through out the process of finding the perfect place for my 97 year old dad, the Senior Advisor was extremely helpful, patient and caring. Although my dad was not quite ready to make the advisor reached out to me every few weeks to see how things were going and to offer assistance. I was very pleased with the help and guidance provided by A Place for Mom. Moving an elderly parent is hard on everyone but our experience was made much easier with the compassion and help of our Senior Advisor.

Date of experience: January 18, 2024
Delaware
1 review
0 helpful votes
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Very helpful
January 19, 2024

Great to work with-They are very helpful and very professional. Give you.ore than one choice.

Date of experience: January 18, 2024
Pennsylvania
1 review
0 helpful votes
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Super nice and friendly. Very helpful
January 18, 2024

Called right away and was always very helpful. Emailed me information with places to call.

Date of experience: January 18, 2024
Texas
1 review
0 helpful votes
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My search for looking for a place for my mom to live was very scarce because of what she could afford with her health issues and her budget. When I contacted A Place for Mom I got help I never would have imagined.

Date of experience: January 18, 2024
New York
1 review
0 helpful votes
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We had no idea as to where to start looking for a suitable home to place our mother where she could get the care she needed and still be independent. We called A Place For Mom and they set it all up for us from booking appointments to tour places and giving us all the information we needed to make an informed choice.

Date of experience: January 18, 2024
Florida
1 review
0 helpful votes
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Great Service and follow up
January 18, 2024

We were looking for a specific place for my mom to stay for three months to get her out of the cold. A Place for Mom broke it down for us and we were able to connect and find the best option for her.

Date of experience: January 18, 2024