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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Amazing
January 23, 2024

I was searching online on Christmas Eve for a place for my Dad with veterans assistance. Someone from a place for mom called my brother and I right away and we set up a tour at a facility close to our houses. We had my Dad moved in within a week. This was such a blessing. Thank you!

Date of experience: January 23, 2024
Indiana
1 review
0 helpful votes
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Best Help is over the phone
January 23, 2024

I know that there's a lot on the website, but there's just so much there. I really feel like my best help was from Rob Icard over the phone. Rob is a good listener and navigating this whole taking care of your parents thing has been a huge challenge and stressor on me and my family. I wish we had more resources to do this.

Date of experience: January 23, 2024
Michigan
1 review
0 helpful votes
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Excellent customer service
January 23, 2024

I was immediately placed with a case worker that took the time to listen to my concerns. Within hours I had been given a list of places. I receive helpful emails as well as continued support of my caseworker.

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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I STARTED OUT AS A COMPLETE NOVICE WHEN I BEGAN LOOKING FOR AN ASSISTANT LIVING LOCATION. THEY HELPED ME BY EXPOSING ME TO A VARIETY OF LOCATIONS ANDALSO AT DIFFERNET COSTS. I WAS ABLE TO FIND THE PERFECT LOCATION WHICH HAD A LARGE APARTMENT, A COMPLETE KITCHEN, AN EXTENSIVE INTERIOR COURTYARD, AND IT WAS FAIRLY NEW. MY HUSBAND AND I ARE LOOKING FOR SHARING THIS NEW CHAPTER IN OUR LIFE TOGETHER THERE.

Date of experience: January 22, 2024
South Carolina
1 review
0 helpful votes
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Very helpful
January 23, 2024

I really like the information and helpful advice for how to look for a place for senior living.So many considerations and A Place for Mom helps me know what questions to ask so I can make the best decision. Thank you for your help

Date of experience: January 22, 2024
New Jersey
1 review
0 helpful votes
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As it turned out, we had to move quickly to get a family member placed; those were just the circumstances. A Place for Mom got back to us promptly with a list that gave us an excellent choice of places within our area and price range. The placement went perfectly, and we couldn't have done it without your agency.

Date of experience: January 22, 2024
Nevada
1 review
0 helpful votes
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Katie was incredibly patient and understanding the entire way through our process. The overwhelming feeling I had when I first set out to find a good Assisted Care facility, was made so easy thanks to A Place for Mom!

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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So helpful
January 23, 2024

I was literally lost as I was trying to find a place for my disabled veteran brother. His financial situation was making it difficult to find a residential care facility for him. As I searched the internet, I submitted a form to A Place for Mom. A Senior Living Advisor immediately contacted me and within minutes they helped me become aware of VA benefits for my brother that would assist financially. This knowledge was definitely what I needed to hear. I now have hope and my brother is at a residential care facility where he is safe and living a good life. A Place for Mom is such a wonderful organization and they have positively changed my brother's life and mine. I cannot thank them enough.

Date of experience: January 22, 2024
Connecticut
1 review
0 helpful votes
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Very helpful!
January 22, 2024

Super helpful, kind, patient and knowledgeable people to talk to.

Date of experience: January 22, 2024
Virginia
1 review
0 helpful votes
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One phone call. One nice person who provided perfect answer.

Date of experience: January 22, 2024
Brazil
1 review
0 helpful votes
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Life Saver!
January 22, 2024

Saved our family so much stress and worry. I am so appreciative of the help they gave and the information. We did find a facility that is perfect for my MIL. Thank you again!

Date of experience: January 22, 2024
South Carolina
1 review
0 helpful votes
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My son received great help.
January 22, 2024

When I was looking for a new residence close to my son's home A Place for Mom gave my son great assistance in finding a residence for me in Virginia.
Your help made my move much easier. Thank you.

Date of experience: January 22, 2024
Arizona
1 review
0 helpful votes
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A Place For Mom made my search for the right assisted living facility for my father easier than I expected. They answered all of my questions, scheduled all of my tours and helped me best understand what questions to ask and what to look for when touring.

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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Great Customer Service
January 22, 2024

Luis provided excellent customer service each and every time I called. He was so flexible to research new options as our needs changed. It has been such a support working with him!

Date of experience: January 22, 2024
Indiana
1 review
0 helpful votes
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Most helpful
January 22, 2024

Tamara was most helpfull all the way. She listened an understood all my concerns.She really tried her
Best to help me.God bless her.

Date of experience: January 22, 2024
Illinois
1 review
0 helpful votes
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Will stick by you!
January 22, 2024

The woman that worked with me was so patient. She never gave up. Set up every tour for me and checked back to see how it went and was interested in my personal opinion of the place I toured. She suggested places that I didn't know about.

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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Super Helpful
January 22, 2024

Alma was very helpful in finding us the perfect location for Mom. We were very worried that mom would reject the whole idea but once we did the tour, she was sold.
The move in was a bit stressful for her but Alma gave me some advice that made it easier

Date of experience: January 22, 2024
North Carolina
1 review
0 helpful votes
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Adam Nitkin is absolutely wonderful. His attentiveness and follow-up has been a breath of fresh air.

Date of experience: January 22, 2024
Michigan
1 review
0 helpful votes
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This is our second time working with them. The first time was when we considered moving our mom because of care we were paying for that we found out was not occurring! They were very knowledgeable and supportive of our situation and followed up. Once we determined that our mom needed an assisted living facility, they took all our information and went to work recommending places. We had a logistic issue, which they were very helpful with as well. Every facility we contacted, responded immediately and followed through answering questions.

Every emailed link, phone number, and contact person was available on one emailed page. It was truly amazing to have everything at our fingertips.

The transition from independent living to assisted living was as seamless as possible. I wish we would have utilized A Place for Mom when we selected independent living because we would have made different decisions so we weren't moving Mom twice.

Date of experience: January 22, 2024
Virginia
3 reviews
0 helpful votes
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A Place For Mom answered my questions
January 22, 2024

Jody Matheny, my representative, was a wealth of information. She set up appointments with facilities in the area. Not knowing where to start, I was relieved to have an experienced person who was able to bring up ideas and solutions I didn't even know I was looking for.

Date of experience: January 22, 2024