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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Arizona
1 review
0 helpful votes
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Best place in the world
June 26, 2024

I couldnt be any happier
Mimi made a not so easy time very pleasant.
She went above and beyond what she needed

Date of experience: June 16, 2024
Alabama
2 reviews
0 helpful votes
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Know where to go for help…
June 25, 2024

My coordinator helped me locate agencies that provide home health care and a contact from the VA that reached out to us. Really appreciated the help to find help for us!

Date of experience: June 15, 2024
Ohio
3 reviews
2 helpful votes
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Big research job
June 25, 2024

I was doing the research for a friend who needs Senior Living and A Place For Mom sent several choices that met my criteria. And they made the appointments to tour the ones I chose. Big help!

Date of experience: June 15, 2024
Georgia
1 review
0 helpful votes
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Needing Help for Memory Care
June 24, 2024

We have had a great experience using A Place For Mom. It has saved us so much time to be able to get locations in our area, in our price range, and other people ratings.

Thank you for your assistance!

Date of experience: June 14, 2024
Virginia
1 review
0 helpful votes
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Informative
June 24, 2024

Informative information... Easy to understand articles.

Date of experience: June 14, 2024
Ohio
1 review
0 helpful votes
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A Place for Mom was so helpful finding assisted living for my 98 year old mother who broke her hip.
Mom needs someone around the clock for every day living, and they were so helpful and
Had excellent communication with all parties involved.

Date of experience: June 14, 2024
Missouri
1 review
0 helpful votes
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What an amazing resource!
June 24, 2024

At first I was a little reluctant, but then I took a chance and was so thankful for the assistance with finding the right independent living property for my mom. They helped with determining the need for independent living vs assisted living and gave lots of information on those properties in our area.
The only reason for 4 stars instead of 5 was the persistence of the first liaison we worked with. Even though I would let her know that mom was not wanting to move yet and she was in and out of the hospital throughout the experience, the liaison would continuously call to "check on us" and always at just the wrong time. Then, for whatever reason, our account was transferred to another consultant and she was very respectful of my "I'll let you know when we need further assistance" request, letting me reach out to her as needed. Our journey took over a year to get mom moved and we wound up at the first property I visited.

Date of experience: June 14, 2024
Michigan
1 review
0 helpful votes
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Caring and Supportive
June 21, 2024

In a time of stress they stepped up and gave us direction and guidance. It was so so helpful

Date of experience: June 11, 2024
Virginia
1 review
0 helpful votes
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APFM is not just for Mom's. It's an exceptional resource for anyone looking for specialized care for a loved one. One phone call promptly resulted in 6 recommendations and appointments within a week at quality nearby facilities for my brother. I have only compliments for this service.

Date of experience: June 11, 2024
New York
2 reviews
0 helpful votes
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A Gift!
June 20, 2024

Our experience with A Place for Mom was a gift- We were supported and helped every step of the way!
Karen Marlatt is a superstar to us- she cared as if she was part of our family and we are so very grateful! I would recommend A Place for Mom to everyone!

Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Nice service.
June 19, 2024

Pretty helpful. My agent was slow getting back. I received a couple referrals but ended up finding one in my own.

Date of experience: June 9, 2024
Missouri
1 review
0 helpful votes
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Very helpful!
June 19, 2024

My brother and I had no idea how to start the search for an assisted living facility for our mom. After speaking to an advisor and answering a few questions, I received a list of options and a number of links with helpful information regarding the search and transition process for my mom. The first facility turned out to be a great option for my mom and she signed a contract. A Place for Mom was instrumental in making this difficult decision easier.

Date of experience: June 9, 2024
Florida
1 review
0 helpful votes
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Uncle's new home
June 19, 2024

Krista helped demystify Assisted Living to help me understand the options available. We live in Tuesday!

Date of experience: June 9, 2024
Arkansas
1 review
0 helpful votes
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Mom's New Place
June 18, 2024

Great! Very helpful and knowledgeable about the type of community we were looking for.

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Good experience
June 18, 2024

Becky was just great she did a wonderful job with helping us find a great memory care facility for our dad.
She listened and understood

Date of experience: June 8, 2024
Indiana
1 review
0 helpful votes
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From the emails to the conversations, this was a great resource for finding an assisted living facility. They provided a list of several places near us.

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Tamara was very helpful guiding me on what was available for my Dad and setting up tours. She kept in touch during all phases of the process.

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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They found me the perfect place
June 16, 2024

Love my 5 day new home. It is smaller than prior, so I walk, using walker, instead of using scotter!

Date of experience: June 6, 2024
Texas
2 reviews
0 helpful votes
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Thank you so much!
June 15, 2024

I couldn't have done this without your help. I was scared and overwhelmed and y'all eased my mind and helped me pick the right facility. I'm so grateful for everyone I spoke to.

Date of experience: June 5, 2024
Kentucky
1 review
0 helpful votes
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Very helpful with answering all my questions and asking questions about my parents that helped the advisor make recommendations on places. My advisor then set up appointments for us to visit the recommended places. They were great with follow up calls and such a great asset for our family.

Date of experience: June 5, 2024