Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.
A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I requested some information from this site and have received uncountable phone calls and texts from their sales team even when I've asked them to never contact me again.
My contact was helpful setting up appointments for respite assisted living options while I was on vacation. He also listened to my needs and concerns.
I am writing to brag on your amazing employee, Lynn Moore.
I reached out to A Place for Mom a couple of months ago and was overwhelmed with the exceptional service I received from her. Her attention to detail, excellent follow up and pure care to support me blew me away.
Through her support, I have placed my mom and we are thrilled. You have a gem in her and wanted you to know.
Best,
Angela
I started my search for assisted living care for my mother on the Memorial Day afternoon. Within an hour I had 4 tours set up with local assisted living communities. Traci, my senior care advisor checked on me and supported me through the entire process. She also communicated with the assisted living communities to ensure they were responding to my questions/needs in a timely manner. I really appreciated having Traci walking with me on this emotional journey.
While the technology could be a bit more advanced, in remembering that I have already connected with an advisor, the care, responsiveness, and willingness to help was excellent. Our advisor listened, adjusted as needs changed, and helped us provide both Live-in support during a critical period, and the assisted living facility that became the long-term solution to our needs.
Jonathan was very nice and helpful. We are so grateful. He set up appointments at a few assisted living places and we ended up using one for my dad. Wonderful help for me!
Always available many helpful contacts and advice my loved one is placed now however it's never without a few bumps but they remain available
Stephanie was gently persistent through a difficult time for my family. Even when I dropped the ball she brought me back to the task
I have a severely disabled husband needing stage four care. With Place for Mom site and the assistant Amy a place for him was found. He is now in a beautiful place with a big bay window and a bird feeder outside. They are kind and attentive. They will see him to the final journey. Thank you place for guiding me in my most desperate moment.
Not only did Melisa email me a list of places to tour, she even scheduled tours for me. She even followed up after I selected a place for my grandmother. She was a great help
I feel that they really are a good, caring company. I had wonderful follow up with my representative and then they sent information that can be valuable for many people who don't know a lot about what to expect for their loved ones. I happen to be in the healthcare field and know a lot about what I was looking for and he was very helpful.
Deserea was there to give me assistance and guidance in locating an in-home caregiver for my Dad. She gave me a list of agencies who employed their staff (no self-contracted individuals) as well as having them licensed, bonded and insured. She continued to contact me to see where I was in the process and e-mailed several informational notes on how to begin the, what to look for, what to expect and questions to ask. Deserea's help was invaluable.
Phenomenal. LaRonda coordinated tours. We were easily able to make the right selection. LaRonda listed, asked great questions and made wonderful referrals.
Donna was super friendly and understanding of my needs. She was reached out to me daily to see if I needed anything. Thank you a place for mom for all that you do.
You all were very helpful, Alway
calling to see if you can help us more.
During a time of "immediate" need due to unfortunate circumstances, Jackie was there to listen, guide, sympathize and provide expert support. She was fantastic with follow up and very easy to work with. I was faced with a decision that I did not foresee, and she helped me through. I appreciate all of the support and help!
I wasn't sure where to start the daunting process of researching future living arrangements for my mother this past spring. Luckily, she wasn't in an urgent situation to find a place, but I was still encouraged to start the search for when the time came. I had seen advertisements for A Place for Mom online and decided to give them a call. My agent, Vince, was extremely helpful from the very beginning. I felt such a relief after that first phone call, as Vince helped me choose several local living facilities to research, schedule tours of the properties and help compare my findings with each other. I felt like I had an ally by my side. After exploring dozens of options in multiple states, we finally found a few that fit the criteria we were looking for which we took tours of. Vince was always great at checking in with us to see how it was going or to offer support if needed. In the end, after weeks of exploring different properties, my mother decided that perhaps she is not ready to make the big move yet into Independent Living...but when the time comes, I now feel prepared and know I have help just a phone call away if needed! Thank you A Place for Mom!
Very helpful with advice and referrals. Beth was very informative
I was reviewing a memory care facility on line and received a call from A Place for Mom. Within a very short period I had a contact person and appointments at 2 locations to tour for placement for my brother. Helpful and caring people!
Answer: A Place For Mom is a very dangerous and scary Resource that preys on frail seniors and adult children who are confused at how to find the best Solution for Senior Living. So sad. Chelsia, How can you sell a product that is so deceiving and feel good about it?
Answer: Yes, our Senior Living Advisors can provide you with local, expert knowledge of senior living options in this area. Please contact us at (866) 344-1951 and we will discuss your needs, resources and tools available in finding the right living situation for your loved one.
Answer: Yes, our Senior Living Advisors can provide you with local, expert knowledge of senior living options in this area. Please contact us at (866) 344-1951 and we will discuss your needs, resources and tools available in finding the right living situation for your loved one.
Answer: A: Hi Lynda, thanks for contacting us. Please call (866) 344-1951 and a Senior Living Advisor would be happy to support your search efforts and send you additional information.
Answer: Hi Cathy! Please call us at 866-344-1951 and we will connect you with a local Senior Living Advisor.
Answer: Hi Ann - We would love to help you and your family! Please call us at 866-344-1951 and we will connect you with a local senior living advisor.
Answer: Hi - We are happy to help! Please call 866-344-1951 and we will get you in touch with a local Senior Living Advisor. Thank you!
Answer: In the Greater Louisville (Kentuckianna) metro area there are several I can recommend you consider based on our tour of recommended facilities in Southern Indiana. As residents of Southern Indiana, just across the river from Louisville, we chose Silvercrest in New Albany Indiana. They offer independent living in freestanding apartments as well as assisted living and also more complete care for those needing it. We also really liked Traditions at Hunters' Station in Sellersburg which has identical options, and Bennett House in Clarksville, which offers assisted living and additional services but does not have independent living. Some of these do have limited Medicaid beds in their nursing facilities.

