Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of A Place for Mom

A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
How would you rate A Place for Mom?
grey stargrey stargrey stargrey stargrey star

A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Kelly Y.
Unfollow Kelly Y.
Share Review
Report Review

More than satisfied.
January 29, 2025

Martin worked with me and found an Assisted Living facility for my sister within her means. He was very quick to respond to me and never put any pressure on me whatsoever. This service was so helpful because I had no idea what to do first and am not familiar with places for dementia care in this area. Martin was kind and compassionate about the situation and our needs. He set up appointments for tours for me and followed up with me afterwards. This is a great place to begin your search, and there is no cost involved. I highly recommend this service.

Date of experience: January 18, 2025
Massachusetts
1 review
0 helpful votes
Follow Shelly I.
Unfollow Shelly I.
Share Review
Report Review

Natalie set up appointments for me to tour 5 facilities. She always checked in after to see how I liked it. I ended up at the facility I didn't think I would like. Very happy with my choice.

Date of experience: December 11, 2024
New Jersey
1 review
0 helpful votes
Follow Chris Y.
Unfollow Chris Y.
Share Review
Report Review

Our experience was fantastic. Christina was so helpful. We were given several options to visit and consider

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
Follow Chris U.
Unfollow Chris U.
Share Review
Report Review

My dad had a sudden decline and I needed some help fast. The people at a place for mom were very prompt in responding, and very compassionate. They helped me get moving when I needed it most and for that I am grateful

Date of experience: January 17, 2025
Michigan
1 review
0 helpful votes
Follow Randall F.
Unfollow Randall F.
Share Review
Report Review

A Place for Mom South East Michigan
January 27, 2025

I had researched a few places prior to contacting A Place for Mom, but I'm very busy and it was time consuming. They kickstarted my efforts, and really forced me to be as prompt as I needed to be. Jenifer, my assigned advisor, was wonderful and provided very valuable insight into the various types of places, cost saving opportunities, etc. I've also found much of the information on taking care of elderly loved ones very useful.

Date of experience: December 10, 2024
Washington
1 review
0 helpful votes
Follow Marla T.
Unfollow Marla T.
Share Review
Report Review

Wonderful
January 27, 2025

Friendly Caring immediate help finding facilities for my husband.

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

Super helpful!
January 26, 2025

My representative was so helpful, communication was perfect, and they worked with us the entire process. Even when we hit roadblocks they offered new ideas that became our solution. Truly couldn't have done it without them

Date of experience: January 15, 2025
Maryland
1 review
0 helpful votes
Follow Tomhas M.
Unfollow Tomhas M.
Share Review
Report Review

Called 800 number and rep could not answer basic questions
Font too small on responses to old people
Got upset
Maryland rep had Paul local me rude

Date of experience: January 15, 2025
Mississippi
1 review
0 helpful votes
Follow Cassandra J.
Unfollow Cassandra J.
Share Review
Report Review

Like having my own personal shopper!
January 25, 2025

I contacted A Place For Mom for the first time back in September of 2024. At the time, my dad was in the hospital and I felt he needed to go into some kind of independent or assisted living facility, where he could have more social interaction and healthy meals. He was living alone and wasn't eating well which caused him to get weak and fall. After a week in the hospital and eating 3 good meals a day there, and regaining his strength he decided he didn't need to move. He was good. Sarah Heatwole from A Place For Mom remained in contact with me by phone call and text even after I told her dad would not consider moving. When dad ended up back in the hospital 2 weeks before Christmas, I contacted Sarah. I knew it was time to move dad, and got him to agree to "at least look". We talked about his needs and wants, and discussed his budget. She found 2 places right away that she felt were a good fit. Sarah made the tour appointments for me. The 1st place was perfect, so I cancelled the appointment with the 2nd place. I got dad moved 4 days before Christmas. Sarah stayed in contact with me through the move and for a week or so after he got settled, making sure things went smoothly. Dad is stronger, healthier, and happier now than he's been for years. He's making friends and eating 3 very good meals a day! I never would have found this place - or thought it was in dad's budget - if it wasn't for Sarah's help! I can't thank her enough for staying in touch after that first contact.

Date of experience: September 4, 2024
Washington
1 review
0 helpful votes
Follow Lynn M.
Unfollow Lynn M.
Share Review
Report Review

Atgrwat support
January 25, 2025

At a time when things were really confusing. A Place for Moms gave a lot of good advise and a lot of hand holding with no judgement. Really couldn't have done this search with out their support and help.

Date of experience: January 15, 2025
Michigan
1 review
0 helpful votes
Follow Chrissy T.
Unfollow Chrissy T.
Share Review
Report Review

So helpful
January 24, 2025

My grandmother was in the hospital with complicated care and confusing options for release. A Place for Mom helped me navigate these options so much and gave knowledgeable information and advice. I called on New Year's Eve thinking I'd get the ball rolling but not much would happen until a few days after but these ladies were on it immediately and even checked in on New Year's Day. Such an amazing resource!

Date of experience: January 14, 2025
Texas
1 review
0 helpful votes
Follow Julia D.
Unfollow Julia D.
Share Review
Report Review

Dana was amazing
January 24, 2025

Dana helped me so much while I was trying to find a way to have my mom's needs taken care of. She was so patient (as we had some medical issues come up) and checked up on my mom regularly. We found a great home care agency that has been such an incredible help to my mom.

Date of experience: January 13, 2025
Missouri
1 review
0 helpful votes
Follow Chris R.
Unfollow Chris R.
Share Review
Report Review

Very helpful
January 23, 2025

A Place for Mom is very helpful in navigating the extremely complex world of assisted living options, I was very new to this whole thing and they were helpful, kind and caring people.

Date of experience: January 13, 2025
California
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Everyone at a Place for Mom was very knowledgeable, friendly and supportive to my cause. It was a great experience and I will recommend you to everyone looking for a place for their loved one.

Date of experience: January 13, 2025
North Carolina
1 review
0 helpful votes
Follow Pam N.
Unfollow Pam N.
Share Review
Report Review

Found dad a place :)
January 23, 2025

We moved dad into Spring Arbor Assisted Living last week and it is going very well. Thanks for all your help.

Date of experience: January 13, 2025
Wisconsin
1 review
0 helpful votes
Follow Diane L.
Unfollow Diane L.
Share Review
Report Review

We are thrilled with the care my mother is receiving and are grateful for the beautiful facility she gets to live in! These were our top two requests.

Date of experience: January 13, 2025
Michigan
1 review
0 helpful votes
Follow Jane I.
Unfollow Jane I.
Share Review
Report Review

From the moment I called A Place for Mom, each person I spoke to or interacted with was caring, helpful and professional. While the amount of communications received from various facilities (who work with A Place for Mom) was a bit overwhelming at first, the information provided was invaluable in our search for the perfect fit. Once we narrowed down our search, it was easy to schedule a tour of facilities we were interested in. In addition, the helpful email articles received directly from A Place for Mom were extremely educational and invaluable. Thank you so much for all of your assistance - we couldn't have done it successfully without you!

Date of experience: January 13, 2025
Texas
1 review
0 helpful votes
Follow Lasinda R.
Unfollow Lasinda R.
Share Review
Report Review

Fast response!
January 23, 2025

With in no time at all I have text messages from 4 different facilities.

Date of experience: December 27, 2024
Texas
1 review
0 helpful votes
Follow Phillip G.
Unfollow Phillip G.
Share Review
Report Review

No call back
January 22, 2025

I received three recommendations as a result of my request. Last week, I called and emailed a request for the representative to arrange a facility tour. I heard nothing and arranged the tour myself.

Date of experience: January 10, 2025
Washington
1 review
0 helpful votes
Follow Robert D.
Unfollow Robert D.
Share Review
Report Review

Very efficient and helpful
January 21, 2025

I was immediately referred to several Adult Family Homes in the Seattle area, and Michelle did a very good job of following up with me. It worked out that the first referral was beyond my expectations and should provide a really easy and positive transition for my wife with Alzheimer's. I felt very well taken care of.

Date of experience: January 11, 2025