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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Arkansas
1 review
0 helpful votes
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Satisfied daugter
February 15, 2025

They were very helpful in a timely manner. My mother was in need of an assisted living place quickly. They contacted me and talked with me regarding several of the assisted places in my area. They set up an appointment for a tour for us. In the meantime my mother was admitted to the hospital and was not able to make the tour. I still contacted the facility and was impressed. We did settle on the facility. During the process, even while my mother was in the hospital and then in rehab after discharge, A Place for Mom continued to stay in touch with me until we were settled in. I recommend A Place for Mom to help in finding the right place for your loved one.

Date of experience: February 4, 2025
Pennsylvania
1 review
0 helpful votes
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Big help
February 15, 2025

Michael was helpful in identifying appropriate resources for my mother

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Knowledge and support
February 14, 2025

Very easy to work with. Great communication. Great follow up.

Date of experience: February 4, 2025
Massachusetts
1 review
0 helpful votes
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An Extremely Helpful Service
February 14, 2025

A Place for Mom provided me with lists of potential places I might be interested in. When I exhausted that list all I had to do was say sent me more, which they promptly did.

Date of experience: February 4, 2025
Washington
1 review
0 helpful votes
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HOME
February 14, 2025

I worked with a [place for mom and found a great place its called Solista of Milwauke

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Great resource
February 14, 2025

They took all the frustration out looking for mom a great assisted living facility. She moves in soon and she's happy 😊

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Not at all what I expected or needed.
February 14, 2025

A Place for Mom advertises to provide all the information you need in one email, saving you time and phone calls. In reality, what I got was an email that was very little help, and then you gave my phone number to various places and my phone started ringing off the hook. That is exactly what I was trying to avoid. I am very disappointed and feel like neither the advertisement, text conversation, and one phone conversation I had with your staff was very misleading as I was never told you would give my information out. We were just starting to explore our options and I did not have time for all of the phone calls. Very disappointed.

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
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Amazing
February 14, 2025

I contacted them with little hope of finding a satisfactory facility within my budget. But they came through for me with flying colors! I moved in three days ago and am very happy. I can't thank APFM enough!

Date of experience: February 4, 2025
North Carolina
1 review
0 helpful votes
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Follow-up
February 14, 2025

Cordial follow-up to confirm that initial placement is working well.

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
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Excellent help
February 14, 2025

Desirea found us a place that we really like with more than we even expected. I am so happy we were able to have such a wonderful person to help.

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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I can't say enough good things about A Place for Mom—especially my Senior Living Advisor, Wendy. From the very first conversation, she was kind, patient, and incredibly knowledgeable. She took the time to understand my family's needs and guided us through the entire process with compassion and professionalism. Wendy provided me with excellent options, answered all of my questions, and made what could have been an overwhelming experience so much easier. Her dedication and support truly made a difference in finding the perfect place for my mother. I highly recommend A place for Mom to anyone navigating senior care decisions.

Date of experience: February 3, 2025
Florida
1 review
0 helpful votes
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So glad I called A Place for Mom
February 13, 2025

Christine was a huge help with finding facilities, scheduling the tours, and following up after every one to listen to feedback. When I found the right place, she even worked with them to see if they had any deals in pricing. It felt like she was truly invested in finding the perfect place. I don't think I could have made this much progress in the amount of time it took without her help. Thank you so much.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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Best help
February 13, 2025

I was completely at a loss on how to start caring for my 77 year mother after an Urostomy surgery. A place for mom put me as ease and help me get so much care for her at home after her surgery and also gave me material for the future

Date of experience: February 3, 2025
Virginia
2 reviews
1 helpful vote
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Fantastic People
February 13, 2025

My family began looking for an assisted living facility a few weeks ago, we toured one that was recommended by a neighbor but saw a few issues we didn't like. I called A Place for Mom and immediately got a response. After speaking to a Representative I was given a list of highly rated facilities in our area and price range. I was also assigned a Representative to guide us through the process. We received honest opinions on the facilities and reviews for us to read. We selected three facilities to visit and by the following weekend we had selected the right facility for us.

Date of experience: February 3, 2025
Michigan
1 review
0 helpful votes
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Jessica made me feel listened to.
February 13, 2025

I really appreciate Jessica's help as I am only 28 and was looking for options for my mom who is 61. We found a great fit for her!

Date of experience: February 3, 2025
California
1 review
0 helpful votes
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Warm and personal
February 13, 2025

My experience with a place for Mom was very warm and personal. Looking for a place for a loved one and knowing that they will be taken care of is a very stressful situation. I feel that Holly took the extra mile to extend her help with anything needed to make my experience for my mother the best it could possibly be.

Date of experience: February 3, 2025
Indiana
1 review
0 helpful votes
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Fast help. Limited coverage.
February 13, 2025

Within 5 minutes I had texts and calls from senior living complexes looking to assess my needs and their availability. Everyone I spoke with was very professional. Not all senior living chains subscribe to this matching service. I ended up using one of the referred services and so can recommend this service especially for those urgently looking for a placement.

Date of experience: January 2, 2025
Canada
1 review
0 helpful votes
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Not helpful at all
February 12, 2025

Really the only thing they do, other than pester you with emails and phone calls, is provide a list of some facilities in the general area requested. That information can be found online. I don't think their own reviews of the places can be trusted.

Date of experience: November 1, 2022
Washington
1 review
0 helpful votes
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Yep
February 12, 2025

Pleasant and not pushy. Staff reached out to check on my search. Found a pleasant, clean place

Date of experience: February 1, 2025
Michigan
1 review
0 helpful votes
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A place for a friend
February 12, 2025

I found a Place for Mom to be very helpful and caring. We had an unusual circumstance with our friend and the results favorable. Our friend is settled and doing well.

Date of experience: February 1, 2025