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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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What a relief!
September 4, 2025

I was trying to find the right help for a good friend of mine who has no living relatives to care for him. I explained to Kelly his situation and within a few hours, I was set up with senior living accommodations for his situation. The patience in listening to my concerns regarding his care was excellent. I visited numerous places but ended up with the first suggestion Kelly gave me. I couldn't be happier and relieved too! Thank you so much. Your service and experience is excellent. Thank you.

Date of experience: August 10, 2025
Tennessee
1 review
0 helpful votes
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A Place for Virginia
September 4, 2025

Very helpful with all the information needed to find the best place...

Date of experience: August 11, 2025
New York
1 review
0 helpful votes
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Assistant Living
September 4, 2025

I like that we were steered in the write direction i was totally did not no nothing about the Process so Far so good we found a good place still working on getting some of the paperwork completed

Date of experience: August 25, 2025
Georgia
1 review
0 helpful votes
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Experience working with a Place for Mom
September 4, 2025

Pleased with my experience working with the people at a Place for Mom. They were very knowledgeable and helpful in finding a place for my husband. They are very helpful and pleasant.

Date of experience: August 25, 2025
Florida
1 review
0 helpful votes
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A Helping Hand
September 4, 2025

Daniella at A Place For Mom walked with me through a month long process to find my dad an assisted living property. She was patient and helpful and answered questions and gave her wise advice which was helpful to someone like me who doesn't know much about geriatric care. My dad is now living in a great community and I am very pleased with the helping hand that I received through A place For Mom!

Date of experience: August 24, 2025
Illinois
1 review
0 helpful votes
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A place for my mother
September 3, 2025

I received overmuch help after my initial contact. I was seeking to narrow down the many options geographically and by size. I seems my info was given to many more facilities, who called, texted, and emailed often. I sent a message to my primary contact to stop the influx of contacts so that we could decide in peace.

Date of experience: July 24, 2025
Florida
1 review
0 helpful votes
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Very helpful
September 3, 2025

This was the very pleasant experience. The education I received and the one on one with my counselor was very rewarding. She told me what to look for in an assisted living home, memory care unit and gave me several places in my area to tour. Very educational with check lists to read while touring facilities and knowing what to ask about.

Date of experience: August 24, 2025
Wisconsin
1 review
0 helpful votes
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Gave me the Info I needed
September 3, 2025

I had no idea where to begin my search of facilities. I was given a list of places where I could read reviews and amenities. After narrowing it down, I was assisted in making tour appointments. My friend successfully moved to a facility she enjoys. You helped me accomplish a mountain of decisions.

Date of experience: August 24, 2025
Florida
1 review
0 helpful votes
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SELLS PRIVATE INFO!
September 2, 2025

Aug 2025. Never had return calls from them. Waited an entire day and decided to pursue things myself. The next business day I started getting flooded with calls, texts, emails from a multitude of companies all over Palm Beach County Florida, who knew absolutely nothing about my very specific situation with my mother. I've had 100s of communications from places saying they got my information from "a place for mom". I did not authorize this. I am thinking about legal action. Never again. Not to be trusted!

Date of experience: August 23, 2025
California
1 review
0 helpful votes
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Very helpful
September 2, 2025

I felt I was guided toward very helpful information and the follow up was quick and sincere

Date of experience: August 22, 2025
Texas
1 review
0 helpful votes
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Finding a place for Sis.
September 1, 2025

My sister has started showing signs of cognitive decline and in the past 2 years it was becoming apparent she needed to be supervised. Her son moved out of their house so we needed to sell her 2200 sq foot house to afford a place for her to live. Your company sent so many places, set up meetings and made the overwhelming process doable. I thank you and all the lovely people we met along the way. My sister is officially moved in to her new home and seems to be thriving. I so appreciate all you did.

Date of experience: August 22, 2025
Florida
1 review
0 helpful votes
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Helpful during the whole process
August 29, 2025

This was a very supportive experience and I felt like I had a number of valuable resources available to me at a time when I needed them. Everyone was patient, kind and took time to talk with me about what I needed. I really appreciated the help connecting with facilities that were potential options.

Date of experience: August 19, 2025
North Carolina
1 review
0 helpful votes
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Not only provided many facilities to visit but made appointments and gave some insight as to what was offered.

Date of experience: August 19, 2025
Pennsylvania
1 review
0 helpful votes
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Too many phone calls
August 29, 2025

Would have been more helpful to deal with one person - we were so inundated with so many phone calls, text and emails we could barely breath during a time where we had to make decisions, I am still getting calls and emails from all different places, this really left me with a bad taste!

A Place for Mom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2025
Illinois
1 review
0 helpful votes
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I stated the price range and location of places to consider and was given a great list to choose from. Plus, I was able to call the Advisor for advice on different issues I may need to address, which was ever so helpful. Pricing of each local was also included, which was very important in making my decision on sites to visit. I highly recommend them.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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They are super responsive, professional, and courteous. Where they understand and empathize with you on this difficult journey to find a place for your family member to live. I've used them several times, and I would use them again in a heartbeat.

Date of experience: August 19, 2025
New York
1 review
0 helpful votes
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Great customer service 👍
August 29, 2025

Great services, will use again the person helping me find a place was a great help, I would recommend your services to anyone.

Date of experience: August 19, 2025
Florida
1 review
0 helpful votes
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Very nice and helpful
August 28, 2025

This as a new process for me and they walked me through the process and stayed in contact with me. It was a very pleasant experience.

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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They were able to steer me in the right direction for our price range.

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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I cannot thank Jessica with A Place for Mom enough for the incredible support she gave me during one of the most difficult times in my life. After my dad was in a severe accident, I felt completely overwhelmed trying to find the right assisted living facility where he would be safe, comfortable, and well cared for. Jessica was not only knowledgeable and professional, but she was also incredibly compassionate and patient with me through every step of the process. She took the time to really listen to my concerns, understand my dad's unique needs, and guide me toward options that made sense for our family. Thanks to her dedication along with her colleague Jodie, we found an amazing community that gives our family peace of mind knowing my dad is in the best possible hands. What stood out most was how much Jessica truly cared—not just about finding a placement, but about making sure we felt supported and reassured through it all. She turned what felt like an impossible situation into one filled with hope and relief. Jessica is an absolute blessing, and I will forever be grateful for the care and guidance she provided our family. Jenn R.

Date of experience: July 21, 2025