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A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.
A Place for Mom Reviews Summary
A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.
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I was in a pretty urgent need for finding care for my grandmother that developed Alzheimer's disease and couldn't safely be cared for at home any longer. I didn't really know where to start... how much does it cost, which facilities provide secure areas to prevent wandering (which was a problem for us), etc. The A Place for Mom advisor was local to me, knew the facilities, helped me figure out how we were going to pay for it all, and helped set up tours. An extremely helpful service. All of this was free to me. The Alzheimer's care facilities pay a fee to A Place for Mom to be part of the service. For me, it was worth it for my family as well as the place where she ended up.
They sell your contact info. You won't get a list of every place only those that pay to advertise. Stay away from anything like this on the internet. They own tons of websites. There should be a law against companies that trick you. It's shameful to treat seniors like this.
I made the mistake of giving them my name and email in hopes of some real help finding a place for my dad. Instead is all they did was email me a mass list of every facility in my area. There was no one local who actually KNEW the places-pros & cons or helpful feedback about specific places-which is what I though ti would get. FUNNY how all there review are 5 stars on their own site! I went to a local professional Social Worker instead. He lives in my dad's area and was very familiar, such as knew owners, Directors, local reputation, etc. My advice-GO LOCAL.
They sent me a link to a website which lists senior services in my area. Big deal! That website is available for all to see without their help. I have looked at that very same website a few times myself, so basically their "service" is no service at all. When I emailed the "rep" back saying that I have alrady checked out that very same website several times, I never heard from her again. Good riddance. Useless. Don't bother contacting them, check the internet for senior places in your area. Lots of info out there. They do nothing for you, just collect the cash from the facility.
Hi Lisa,
I'm sorry to hear you had a bad experience. You can do your own searches online, and we encourage families to research and educate themselves as much as possible on the process and their options. Our local Senior Living Advisors learn your needs, which helps narrow your search so you don’t have to look through thousands of listings online. Your Advisor will ask questions to get an understanding of your personal situation and will then identify and provide a list of the providers and/or communities from our network that meet your care needs and budget.
If you’re doing research online, we recommend searching communities on SeniorAdvisor.com, our site dedicated to consumer-generated ratings and reviews: https://www.senioradvisor.com/
I am an administrator for two Residential Care Facilities for the Elderly. We no longer accept referrals from A Place for Mom because they charge us a very steep price of 120% of the first month of the residents rent. You can do your won research by going on the internet and evaluating the facilities yourself.
This place is horrible. A few hours after they said they would send me a list of providers to research I got a call. Sarah Ellis who works there is terrible. The only way they even got my number is by pulling it off their caller ID. I never told gave them permission to send it to facilities.
Thank you for this opportunity to explain how we operate and how we reach out to people in their search for senior living options. This consumer called us for assistance, and we verified her phone number during the initial conversation. As part of connecting those seeking senior living options, we connect them to a senior living advisor who works with the family to select a number of senior living communities to visit as part of a referral process. Once the communities are identified, we share the contact information, including phone number, to the referred communities so that the communities can assist those consumers in scheduling a tour and visit. This is expressed in our Privacy Policy as well. We have not called this consumer since she reached out to us. And we have since told the communities that she does not want to be called by them.
Despite giving very explicit details of my care needs for my mother, Ruth Caporizzo was absolutely useless. I had to repeat things several times to here to get her to understand what I needed, demonstrating she was never listening and she had not information to offer even then. She seemed rather disinterested and probably did not leg work. I found more information on my own. Do not expect good service from these people.
A Place For Mom is really interested into getting you into the most expensive place... because of the commission they will get. They do NOT have your elderly parent's best interest at heart. We all have jobs and that is just theirs. But do yourself a favor and just use google and get the same lists yourself.
Hi Loretta,
Thank you for your feedback. A Place for Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service. Our knowledgeable and compassionate Senior Living Advisors are paid on salary and strive to help as many families as possible find the right options for their unique situation.
Also, you can do your own searches online, and we encourage families to research and educate themselves as much as possible on the process and their options. Our local Senior Living Advisors learn your needs, which helps narrow your search so you don’t have to look through thousands of listings online. Your Advisor will ask questions to get an understanding of your personal situation and will then identify and provide a list of the providers and/or communities from our network that meet your care needs and budget.
If you’re doing research online, we recommend searching communities on SeniorAdvisor.com, our site dedicated to consumer-generated ratings and reviews: https://www.senioradvisor.com/
Don't bother calling these people. You can get the same advise and help for free from other agencies. They only want to help people with money so their commission for referrals to the actual facilities are greater. They don't care about the elderly, only the money that they have!
Hi Ana,
Thank you for your feedback. A Place for Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service with no hidden fees.
Unfortunately, Americans are in a crisis when it comes to senior care. Senior living is expensive and it’s usually one of the most difficult decisions a family has to make. To help educate families on the costs associated with care, we created the Senior Care Price Index http://www.aplaceformom.com/senior-living-price-index which is a great resource to learn more about the costs associated with senior living.
Federal law prevents us from referring families to certain senior housing communities if the family desires to use public funds like Medicaid for housing costs. We have compiled tools to assist families with conducting their own independent search for their public funding needs. There are government resources available to help with the search for options. A few are listed below:
• Administration for Community Living (www.acl.gov): ACL brings together the efforts and achievements of the Administration on Aging, the Administration on Intellectual and Developmental Disabilities, and the HHS Office on Disability to serve as the Federal agency responsible for increasing access to community supports, while focusing attention and resources on the unique needs of older Americans and people with disabilities across the lifespan.
• Eldercare.gov (www.eldercare.gov): This helpful website offers fact sheets, booklets and links to federal websites.
• U.S. Department of Housing and Urban Development (www.hud.gov/): Here you can find information on affordable housing for seniors and rental assistance, among other things.
• The National Council on Aging (www.ncoa.org): Provides a list of federal and state assistance programs.
• Department of Veterans Affairs (www.va.gov): Veteran’s benefits provide those who have served their country (some benefits extend to their spouses as well) financial assistance during their retirement years. To learn if you are eligible, visit this website and review the information under “Veteran Services.”
• Disability.gov (www.disability.gov): A comprehensive guide on disability programs and services, including Social Security benefits and affordable, accessible housing. The website provides links to more than 14,000 resources from federal, state and local government agencies; academic institutions; and nonprofit organizations.
A Place For Mom sounds all nice on the surface (and caring), but trust me it is not! I have worked in Home Health/Hospice for five years and their reputation is NOT GOOD! They get reimbursed for the first month's stay for all patients and their interest is NOT in the patient who is suffering and in need for quality service. They have a representative (Chelsia H.) who responds to each negative comment and she is only a paid spokesperson! They are not interested in your Mom's (or Dad's) health outcomes. They are only in it for the dollars, trust me! David Scott
They are rude and they will never let you go, they will continue to harrass you to no end. Do Not use them ever!
Hi Susie,
We apologize that our follow-up calls were annoying. Many times the families that contact us for help are in an urgent situation, so we try to be proactive and responsive. This is good information to help us improve our service and we appreciate your feedback.
Please email us at [email protected] to be removed from our call and email lists.
Unlike their commercials and web site claim, they are not experts knowing the options.
Hi Les,
Our local Senior Living Advisors learn your needs, which helps narrow your search so you don’t have to look through thousands of listings online. Your Advisor will ask questions to get an understanding of your personal situation and will then identify and provide a list of the providers and/or communities from our network that meet your care needs and budget.
They do not have the residents best interests at hand as they do not have accurate information!
Horrible nightmare stressful experience that put our beloved Mother's life at risk!
Hi Gail, I'm sorry to hear this. Can you please email us with more information so we can look into this for you? We can be reached at [email protected]
I was simply looking on a website of a care center, hoping for a little info, services, prices, etc.
Made the mistake of putting in my phone #. Within ten seconds my phone rang, A place for mom calling. I talked to them the first couple of times explaining I only wanted a little information at that time. They called again and again over the course of aprox. Five months, hung-up, ignored it, finally blew up on one of their reps, (new # i didn't recognize so I answered) hopefully they will leave us alone now. These people are simply vultures trying to get a piece of elderly persons estates, in my opinion.
Hi Ken,
We apologize that our follow-up calls were annoying. Many times the families that contact us for help are in an urgent situation, so we try to be proactive and responsive. This is good information to help us improve our service and we appreciate your feedback.
Please email us at [email protected] to be removed from our call and email lists.
Also, if you simply want to do an initial online search for communities you can do so by clicking on the care type tabs of our website – Senior Housing, Assisted Living, Memory Care and following the search options: http://www.aplaceformom.com/search
If you think there is no money involved you are kidding yourselves. Caring for the elderly is a huge business only for the wealthy. If your loved one has no assets just tell them from the start and you will never hear another word from them. With no assets the elderly is destined to a Medicaid facility, a nursing home. Another way to punish the elderly for not having wealth.
Maybe another great thing that would help is A place for mom to be seen trying to get care for all elderly, not just the wealthy. And pushing facilities that you don't even visit is wrong.
Hi Robin,
Unfortunately, Americans are in a crisis when it comes to senior care. Senior living is expensive and it’s usually one of the most difficult decisions a family has to make. To help educate families on the costs associated with care, we created the Senior Care Price Index http://www.aplaceformom.com/senior-living-price-index which is a great resource to learn more about the costs associated with senior living.
Federal law prevents us from referring families directly to senior housing communities if the family desires to use public funds like Medicaid for housing costs. We have compiled tools to assist families with conducting their own independent search for their public funding needs. There are government resources available to help with the search for options. A few are listed below:
• Administration on Aging (www.aoa.gov): The “Elders and Families” section of the AoA is particularly useful for accessing links to information regarding state and local services for older adults and their families; public and private benefits programs; Medicare; and long-term care planning
• Eldercare.gov (www.eldercare.gov): This helpful website offers fact sheets, booklets and links to federal websites.
• U.S. Department of Housing and Urban Development (www.hud.gov/): Here you can find information on affordable housing for seniors and rental assistance, among other things.
• The National Council on Aging (www.ncoa.org): Provides a list of federal and state assistance programs.
• Department of Veterans Affairs (www.va.gov): Veteran’s benefits provide those who have served their country (some benefits extend to their spouses as well) financial assistance during their retirement years. To learn if you are eligible, visit this website and review the information under “Veteran Services.”
• Disability.gov (www.disabilityinfo.gov): A comprehensive guide on disability programs and services, including Social Security benefits and affordable, accessible housing. The website provides links to more than 14,000 resources from federal, state and local government agencies; academic institutions; and nonprofit organizations.
In my whirlwind search for a place for my 89 year old dad I somehow became connected to "A Place for Mom". They sounded so nice and helpful on the phone and I couldn't resist giving them my information. Looking back I realized the women on the phone had no knowledge of my dads area and had never stepped into any of the facilities they were recommending. Three tours were set up and the first tour was double booked and I had to wait an hour. The second tour was for a facility that was way too big for my dad who has beginning dementia. I canceled the third tour. A Place for Mom is just an electronic search with phone calls for availability. They really can't even give you pricing. There are places like CareQuest you can call who have local agents who know the facilities and work to get best situation for your loved one. I ended up going with the first place I toured so that is why I am giving 2 stars and not 1. A Place for Mom got their fee for very little work or help. I do not recommend them!
Hi Lorrie,
Thank you for your feedback and I’m sorry you had a bad experience. We endeavor to have up to date information from our partner providers. Some partners are better at providing us updated information and some partners are lax in providing us updated information. Availability in particular can change by the day and week. We are constantly working on making sure the information our providers have given to us is up to date.
They will tell you all the wonderful places that are available in the area you are searching, quoting prices, but when it comes down to actually researching those places you find out that they are either not available or are charging much more than what they initially tell you. Find a Place for Mom is a scam.
Hi Kenneth,
Thank you for your feedback and I’m sorry you had a bad experience. We endeavor to have up to date information from our partner providers. Some partners are better at providing us updated information and some partners are lax in providing us updated information. Availability in particular can change by the day and week. We are constantly working on making sure the information our providers have given to us is up to date.
You can find a senior housing property without A PLace for Mom. Just look on the web, which is what A PLace For Mom representatives do. This is a scam and its despicable.
Hi Joe,
I'm sorry to hear this. Yes, you can do your own searches online, and we encourage families to research and educate themselves as much as possible on the process and their options. Our local Senior Living Advisors learn your needs, which helps narrow your search so you don’t have to look through thousands of listings online. Your Advisor will ask questions to get an understanding of your personal situation and will then identify and provide a list of the providers and/or communities from our network that meet your care needs and budget.
If you’re doing research online, we recommend searching communities on SeniorAdvisor.com, our site dedicated to consumer-generated ratings and reviews: https://www.senioradvisor.com/
I had to tell these vultures at least 6 times in a 2 week period that my father passed away. In the two weeks since he passed, I got at least a call a day from facilities in A DIFFERENT TOWN(!), even though I was told that my info would only be given to 3 facilities that we had discussed (in the correct location). They made an appointment for me to do a walk-through, and I had an official-looking e-mail confirmation, but the place didn't even know I was coming (from out of state!) Terrible communication and a horrible experience.
Right after I put in my online request for info, I received a call from them that I couldn't answer and a message. It was followed by THREE hang-up calls from A Place For Mom. Once I was able to answer their call, I talked with someone and she built the relationship. I felt better, but then every day I got a call from a NEW person from there asking me the same terrible questions about my dad and they seemed to have NO idea that one of their colleagues was already working with me.
The people behind the calls may seem to care and may actually have empathy and insight, but the company they work for must have terrible policies and clearly no quality control. I had asked them to remove my contact information from any distribution lists and their own, and I'm still getting calls.
YOU DO NOT NEED THIS COMPANY TO FIND QUALITY CARE! CALL YOUR OPTIONS DIRECTLY, BECAUSE THEY CAN'T EVEN SET UP AN APPOINTMENT FOR YOU PROPERLY. THEY WILL HARASS YOU. THEY DON'T HAVE THE CAPACITY TO REMOVE YOU FROM DISTRIBUTED LISTS. OVERMORE, THEY JUST DON'T CARE!
Hi Tara, I'm sorry to hear this. We do not sell your name, email address or other information, except to third parties which may provide or offer the services you've requested from us or as otherwise described in our privacy policy, which is available here: http://www.aplaceformom.com/privacy
We also do not collect mailing addresses, so there's no way we would be able to sell your Father's address since we didn't collect the information when you called. Please let us know if there's anything else we can answer for you.
Don't use a place for mom to decide on an assisted living facility. Riverbend in Indiana looks good but is not when actually living there. They want you to use their nurse practioner and she is awful but will make a lot of money billing medicare and insurance. They make it difficult to use an outside doctor. They also allow a lot of outside people to come in to sell services to the residents without notifying family. These people are vulnerable and they prey on that.
After 6 months they wanted my mom to move to their "cottage" for memory care. When I checked it out, everyone is drugged in that facility. I had to move my mom in a hurry because they insisted she move to the cottage. I lost money because I had to move her in the middle of the month due to their behavior. She is actually a high functioning memory care patient. I had continuing problems with them not communicating with family when changing prescriptions when she first was there. Then when I changed to an outside doctor they continually told my mother that her doctor was not good. These people are awful. Like I said, the building looks good but the care is not there. Beware. They are also being sued by others (at least two that I know of) Capital owns this facility.
Hi Linda,
I'm so sorry to hear that you had a bad experience with Riverbend in Indiana. I think others searching for senior living will benefit from hearing your story. If you have a few minutes, please leave a review on our site dedicated to consumer-generated ratings and reviews: https://www.senioradvisor.com/
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Hi James,
Thank you for your review! Please let us know if there's ever anything else we can help you with.