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AnyVan Reviews Summary
AnyVan has a rating of 2.8 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AnyVan most frequently mention customer service, next day and time slot. AnyVan ranks 3rd among Moving Service sites.
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Really easy to work with tehse guys great service bargain price really good value! Would definitely recommend and use again.
Fantastic service, package well packed and delivered when stated. Will use them again, no problem. Driver very good and kept us informed. 5* service.
We had 2 sofas collected and delivered to us on a same day service. The driver and his colleague were professional, polite and helpful. The sofas were protected in shrink wrap and delivered well within the time specified. Thank you, would definitely use AnyVan again.
The WeCare team were great from point of contact, until fnishing the job. They were reassuring and fuss free in the build up, supplied boxes when they said they would, arrived on time and moved our belongings plus cat and fish tank on the hottest April day in 70 years. Brilliant.
Do NOT use Anyvan.com for Anything!
Basically, paid premium for same day delivery of motorbike from Rotherham to London.
Courier turned up late and with a flat bed van. Obviously asked for a 'proper' van as was pissing down with rain and didn't want the bike to arrive to buyer filthy.
Merc Sprinter van turned up 3hrs later (now 19:30) and loaded up the van to get to London for 22:30ish.
Buyer txt me at 03:30 in the morning, having waited all night, saying he had just got a txt from the driver saying they cant deliver till 8-9 as there was an accident on the motorway.
Checked this out online and there had been NO accidents on the M1!
Bike finally got to the buyer in London for 12:00, also meaning the buyer had to miss work that morning.
Contacted Anyvan customer services and got fobbed off for any sort of refund as the fault was apparently mine, as I hadn't insisted on a "motorcycle carrier". Even though they knew it was a 'sports motorcycle' being transported.
And only 380 quid exc insurance for the privilege.
Absolutley criminal!
Very happy with the service, will definitly use again! Polite and on time. Thank you to ANYVAN! XXXXX
Used them a month ago and had a fabulous driver and all went smoothly. Decided to use again but a disaster from start to finish. No communication and took two full days to deliver one item covering 120 miles.
Wrote a detailed review yesterday but has been already taken off. Which as I understand now is what the company do with bad reviews.
Arrived dead on time to pick up my vespa scooter. Item was loaded carefully and was fully secured in vehicle with ratchet straps. Met the van at the other end and the driver was just as careful with unloading. No problems at all. Would recommend.
Well, what can I say; everything was great. They were funny, friendly, and professional. I would definitely be recommending to my friends.
Excellent service, great communication and very polite and helpful throughout. Will definitely use again :)
After the unpleasant situation. I prayed and decided to contact the CEO, I send a copy of the above message. He sent me an email and contacted me within 30 mins.
He apologized for the service provided and then asked if he could look into it. Later he contacted me and sort it out. His staff who treat me with disrespect, tried to intimidate me, I again contact the CEO and he told me to let him handle it.
He sorted everything out. He also apologized and offered his condolences for my pug. He informed me that his mom also have pugs.
He said if there is any cost he will incur it. He also said he will handle the issue of customer service with his staff.
I received the item within 2 days. He also contacted the seller and apologized. It takes a great man to be humble. I blessed him and told him to tell his mom she has raised a gentleman.
Sometimes the staff do not respect how hard it is for someone to establish a firm and they take it for granted. I deleted my comment on trustpilot as he asked me to do.
Well done CEO you saved the day
PLEASE EVERYONE DO NOT USE ANYVAN.
I bought an item on gumtree and it was linked to ANYVAN. I TRIED TO POST THIS ON THEIR FB SITE BUT IT WONT ALLOW. MY STORY.
Three weeks ago I purchase a patio sliding from gumtree and accepted the bid from AnyVan because of the urgency I selected and accepted the quote. The item collection date given so I forward a copy to the seller, stating the date and time. The day of collection arrived and I got no reply from the driver until late that evening offering and apologising for non collection. AnyVan said they gave the driver a penalty and as a good jester they refunded me £9 I was shocked As the item was located in Durham, it's only an hour away. He said he will collect the item at lunch time. Both the seller and I tried to contact him. I then contacted ANYVan and they apologised and said they will find a replacement driver, it took two days and another driver was allocated. He said he would collect the item the following morning. Around 12pm. I got a text from him stating he is unable to collect because he thought it was a patio door. Why would I pay so much for an item when I could have purchased one local. I asked the driver if he read the ad. I indicated that a sliding patio door and the photo as described in gumtree. A sliding door means a frame a fixed panel and a sliding door. He demanded payment and I called AnyVan he then sent me a text saying he got paid.
I contacted AnyVan again and after explaining to the agent he agreed relisted the item as he indicated that his system would not automatically list it like I want. I said the driver said he got paid this is not good customer service as the error was your system listing, again he, his name was Paul promised that a manager would get in contact with me ASAP. I waited no call. Easter weekend. On Monday I contacted AnyVan and they apologised. They said they were looking into reallocating someone, Yesterday, I had my pug put to sleep so I was sad and disappointed. I called them again and someone who I spoke to said she would look into the case. I told her again about the incident and that my pug had died she seemed genuinely kind. This morning I got a call from the driver who said he will collect the item between 2 and 3. I sent a message to the seller and at 3pm I had a miss call. It was AnyVan, I returned the call and the most rude individual named Mark from Gateshead office said this to me. The driver went to the collection point. The item is not as described, he is demanding another £40 to collect, and I have to pay AnyVan a fee of £20. I asked immediately to speak to a manager, he said those are the manager instructions, and he won't be bothering her, further they have cancelled the booking and will not be refunding me my payment. I was shocked stunned I would normally respond in an ungodly manner but I am so depressed about my pug.
In the past AnyVan have a rule that if you do not cancel the booking within a day you will not be refunded. If they do not call you back within half an hour they will credit your account. I have lost £80 because a seller delayed and they refused to refund me. When I contacted the via web chat to get the their FB information the agent was hesitant and gave the link but it did not allow me to post. I warned AnyVan in the past that their activity is unfair and is in violation with the consumer protection act. PLEASE SHARE THIS I WILL COPY IT AND SEND IT TO THE CEO.
I have lost £100 for the sliding patio door, £45 delivery and mu builders cannot finish my office porch.
I moved a piano from Cardiff to London. Tried to find the best price and date offer from various movers. Most of them either did not respond or responded late. Their price quote was significantly higher. AnyVan acted quick, in a clear way. Price was very reasonable and the lowest. Delivered the piano same day. In good condition. The team very friendly and efficient. Highly recommend.
Quick, courteous, friendly, just plain old good service, clear pricing, and kept me informed. Friendly no nonsense people.
Simply organised with helpful responses with a most professional company. Most certainly will recommend. Great value. Politeness today can sometimes be in short supply... not with AnyVan.
I was getting stupid quotes around £700 plus to collect a project car i'd brought, anyvan sorted me out a price of just £240, will be using again and again
The price of the delivery was 1/3 of the price I have been given by a man with a van. The driver was very friendly. He was in touch a week before the delivery date, so I had his name, mobile phone, e-mail. On the day of the delivery he kept me informed form the morning.
The van - very clean!
I was not sure how to organise collection of an item from an ebay seller to then be delivered to my daughter. I was helped all the way through the process and everything went very smoothly. A great company.
Great removal service, list the items or add later before 48 hrs gives you price straight away so i knew my outgoings straight away. Guys were helpfull and did everything asked of them. Good service especially since i am disabled. Call them, you wont be sorry.
Half the price i got quoted on another site, communication and delivery went smoothly would use and recomend 10/10
From the business
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members