AnyVanReviews 722

Booking process simple and helpful and email with Driver details arriving promptly. Available for quick service next day in Fife, Scotland. Booking confirmed night before and twice on morning of the job by Any Van Driver (from Edinburgh). Very professional, helpful and courteous service from Gordon and team for removal and relocation of our two sofas. Would highly recommend!

The driver came with rented van (it had the rental companys logo all over it) without any ropes to hold the goods or any blankets to protect them from scratching.
I was in the van with the driver all the way from my place to the destination.
My goods kept moving abruptly inside the van. We had to stop twice due to my stuff hitting every corner inside the van. It was painful to hear it in every curve.

When we got to the destination and checked my stuff, one big canvas was broken, separated in three pieces: painting, frame and glass, and one of my wardrobe doors had scratches all over it.

I only had to move one medium box, a two doors wardrobe and one canvas only three things, and two of them ended up ruined. Would I recommend this service to anyone? Definitely not if you have any appreciation for the goods you are moving.

I'm just going to leave my complaint here so you can see how wonderful Any Van are.

Hi,

I had a booking which was suppose to pick up stuff from my flat today and drop it off at St Albans either today or tomorrow.

Now several things have been unacceptable about the service and the communication:

1) Despite my phone number being listed correctly on point of purchase, we received no communication from the driver - we had to call him.
2) We rang the driver at 9 today (30/03) to ask where he would be to which he replied that he was in London (!) and would be with us at 5. I'm not sure who sorts these tasks but as soon as he told us he was in London I knew something was wrong. Trying to get from London to Manchester in good time on Good Friday is ridiculous.
3) At 5:30 we had to ring the driver (again, he made no effort to communicate with us!) and asked where he was. It turned out he was still in Birmingham and won't be with us until 10 tonight. He then threatened to cancel the job which has put us in a very difficult situation, almost like we can't complain or said a bad word to him in case he does just decide to not turn up (again, completely and utterly unprofessional behaviour).
4) He has also said it is impossible for him to drop our stuff off tomorrow, it will have to be dropped off on Easter Sunday. We deliberately paid to have our stuff dropped of today or tomorrow. Not on Easter Sunday!

This is completely unacceptable service. As Any Van has failed to deliver on either of the delivery dates, and we've had no communication from the driver by himself (it's always been us chasing him), I expect a full refund for this service.

What's more- the driver now demands he will have to deliver on Easter Sunday which means all plans we made with our family have had to be cancelled.

I am incredibly let down by this service. Because of the way it has worked out I will have to spend tonight sleeping in our living room with my coat and scarf as a blanket. And my partner (in St Albans) will only have a sleeping bag. I will not be using this service again and will warn all friends and family not to either as communication has been so poor and drivers are clearly given more tasks than is possible for them to do. Perhaps you need to think less about trying to squeeze out as many jobs from drivers, and therefore money from people, and more about a quality service.