AnyVanReviews 722

Booked van and two men to move some large, heavy furniture. The turned up and complained they didn't have access to one of the cupboards, completely ignoring the fact that access was hampered by two of the items they were moving. We agreed that the cabinet had not been emptied, but even when it was they complained. Stood around for 45 mins, then contacted their office to complain that the job couldn't be done and left. They didn't even have the means to move some of the furniture. My husband bought a wheeled trolley thing which was really useful, not sure have these men would have moved any of our furniture without one. I would not recommend using this company, unhelpful and a total waste of £75.

I ended up having the most stressful moving experience. They outsourced the service, so the 'Michael' that was supposed to be my Van was impossible to contact (or never exist). I had to contact the customer service which was pretty useless. The communication that they promised never happened and the driver never called me. The worst part was they turned up very late with a scary looking driver who was not helpful at all. He charged me extra five pounds to ride with him even though earlier he said I was not allowed to get in the van with him (though on the website, they said I could). The move was in November 2018, but I was so afraid of the driver that I waited till I moved out of the house to write this review.

Booked to move a 4 bed house to a 4 bed house listed the inventory when I discovered I had missed some items off we even booked a small personal transit to take our personal belongings. Anyvan quoted 750 which was compatible with other companies got some good reviews so booked them. Horror started when the day came and a transit van turned up gent advised he was paid 320 to move us, no way was the van ever going to be big enough. I called and basically back up against a wall they could not guarantee another van if they released the job so we had no choice. In absolute disgust I escalated this and another transit van was sent but only until I had gone as far up the chain as possible. The day was a disaster our poor buyers couldn't get into our home, myself and my husband had to do two trips in the van we hired and whilst they sent a second van to help it was a little too late considering the service they provided and the impact they had on everyone. Avoid at all cost moving house is stressful enough without this company making matters worse and impacting two families for a day. No complaints process on their website either.

I booked two men and a van to move some very heavy furniture, but one of them was too unfit and lazy to carry it. I ended up helping the other chap carry it all myself.

Customer services have refused to refund me the extra I paid for two men, offering me an inadequate £40 goodwill gesture instead, which I refused. When I threatened to seek legal advice I was smugly told "you'll never manage to prove it", which just about sums up how much this company cares about their customers.

Terrible experience - despite agonising over the number of boxes online, and detailing everything, they turned up in a van too small, complained about the boxes (also previously moved by anyvan), traipsed dog $#*! in my house and broke two items of furniture. They also wouldn't take stuff up to the top floor. Since they deny damage there's anyvan can do apparently - even the pre bad post photos aren't considered "evidence". I would never use again

They offer a automated online portal to book your delivery and then when you cancel with their very simple cancellation button they keep your money with no warning this is just after booking the delivery by about 30mins. Seriously this is daylight robbery and consumer fraud!

They should be closed down no British company that deals on this scale with delivery should be able to conduct itself with such a low level of customer care these guys are perfect suited scumbags. Avoid Avoid Avoid!

On placing the order and specifying a day of collection I wasn't filled with confidence. All the contact emails look good but don't mean anything as they are not correct for the driver. They are some company running sub standard drivers around in hired vans and don't work for Anyvan. The email come through saying a collection would be made between 8 and 6,5:30 come and no contact from anyone. I called to be told the driver was stuck and could collect at either 11pm or you can cance or reschedule for the next day. Rescheduled and then they collected the following morning at 10:00am, the driver took everything to the van and loaded up. Later that day the where the goods had been collected from the person went outside their house and found one of the bags left by the side of his car and not loaded up at all.
On calling anyvan the customer service that took 45 minutes to get through to said the driver had loaded ever hung in the van and basically called us a liar and said we never gave the bag to them. The customer service rep said the driver said he picked up 6 bags and loaded them, why then did only 5 get delivered! Don't use this company at all they are cowboys!

Disaster from start to finish. Given 8-9am slot they turned up at 11.30 am. The van was far too small and they took until 4pm trying to get everything in. They failed 2 large mirrors and a TV had to be left in a neighbours garage. The two guys pointed out that they had broken the glass in my nans display cabinet. I thought that's ok as they state fully insured. The van left Ramsgate at 4.pm. It was such an old wreck (see pic) it didn't even have a proper roof! They finally turned up in Worthing at 7.30pm. The promosed room to room service went out the window, our belongings were just dumped in the house and finall at 9pm we were in. After quite a fight they have now delivered our belongings that were left behind in the neighbours garage, However they have refused to pay for the repair of my glass cabinet because I don't have a before picture! The fact that the men admitted breaking it doesn't seem to count for anything. We have been treated unbelievably and they get away with it cos what can you do on moving day. Don't be fooled by the on line image, from what I can make out they just sub everything out and then that person subs it out again. Hence the rubbish service.

Was given time of 2-4pm. Lads turned up at gone six. Instead of taking my belongings to the destination, they drove to another house to drop their belongings off first! This was twenty miles from the destination! No one told me they would do a run before delivering my things. I contacted the manager and expressed that I was not happy. My items were making their way up the M6! He told me then he would take my items back to my house! Eventually I got my items at almost 9pm. Total cowboy. Very unpleasant man. Whatever you do - don't do business with this company.

We booked to move a piece of furniture and paid extra for a shorter slot between 1pm-3pm. No one called or updated us for the whole morning therefore called customer service at about 3:20pm. I was told by the woman on the phone that it's only 20 mins late so I should have waited a bit longer. She then said she was unable to get hold of the driver and only sent him a message. We wanted a refund at the time but was told they DON'T GIVE REFUND! Meanwhile we were trying to get hold of the driver but no luck. At 5 pm I was finally able to get through the driver and was told I needed to wait for another 2.5 hours. We lost our temper by this time and told them this was unacceptable, the driver then said they can't do it today as they were still finishing other jobs. I am shocked by the incompetency of this company and the "no refund" policy is just dodgy. I have seen on Trustpilot that there are so many positive reviews but those reviewers seem like one-off generated fake profiles. PLEASE AVOID THIS COMPANY!

This was the worst decision of my life

This was the worst decision of my life. From the minute the guys turned up at my home I got nothing but attitude from them. I was made to feel like they were doing me a favour, sorry but I paid for a service didn't I? The driver even started getting rude and aggressive, making comments that because of me he had missed out on other jobs.
Broke all our plates and other breakable items whilst packing, refused to take the mirror that was on the list of things to move, would not help with taking the tv off the wall, broke my baby's wardrobe (again something I paid to be dismantled and reassembled), did not return the tools I loaned them and stole my montblonc belt as well.
Not sure where the hate came from, I can only put it down to both guys being racist because as soon as he saw me at the door, the look I got was that look of HATE!
Complained to AnyVan and as far as I'm concerned, they have done nothing to resolve this issue.
DO NOT USE THIS COMPANY, why should you be made to feel hostile in your own home.

Book the service a week ago for today. Been calling the driver for three days, someone -who I honestly think was the driver- took 2 of 6 calls saying driver was busy and will call me in a while. Never called me back. Tried to talk to someone from Anyvan Customer Support. Waiting for between 15-20 min everytime and never took my call. Today's moving day and still haven't news from driver or anyone, just that they would appear in some point between 8am to 6pm! Just had to cancel it and find another way to do it and lost 80£.
Definitely NOT RECOMMENDED AT ALL.