ANTOnlineReviews 3,568

I ordered 2 sunbeam electric blankets November 27 for my two granddaughters for Christmas from antonline listed on Amazon. The blankets were shipped
November 29,2015. I received them December 7,2015. We found out
December 27 that one did not work. I contacted antonline and Amazon on the 27th and they said I exceeded my RMA window and refused to help. I saved my emails and phone records. I always trusted Amazon and have made many purchases from them. It is up setting that Amazon would even allow a shady so called business such as antonline to rip us off.

My eBay app froze and I didn't know I was still on the app and accidently ordered a laptop and when I realized an item was purchased I contacted eBay and the seller right away to cancel. I explained to the seller what happen and got no response.
EBay emailed earlier said it was too late to cancel as it had already been shipped.
I then contacted the seller again of my dissatisfaction of their lack of communication with me. I told them I'd report them to the BBB and EBay for their lack of customer service. At that time I got an email within 5 minutes about how I was a liar and not to blame them for my change of heart.
If they read my first email they would know it was an honest mistake but they didn't seem to care.

Never Ever Buy for these scam artists!

Antonline has a tough time doing the right thing. I purchased a laptop from them on 07/09, I was then notified that my order was cancelled 4 days later on 11/09. Their response was Newegg had failed to promptly notify them (3rd party seller) of orders, there was a 2 hour delay. As a result, the item was already sold out and on backorder (their site shows 72 in stock?!) when I placed the order so they cancelled my order. I reached out to them communicating that I voluntarily accept the lead time for the backordered item to come in if they honour the price. No response. So in the end, Antonline, ironically failed to promptly notify me (the customer) of the cancellation causing me to take a pass on other laptop deals in the interim, its Neweggs fault, my loss and Antonline is innocent. Way to run a business! Put the customer last!

If I was givin the option of 25% off from antonline, or to add 25% and buy from a different website- I would gladly pay 25% more. If you call customer service, the person answer will just tell you to "email customer service" because there is nothing he can do. Why have a support line if you cannot actually, well, support anybody? Ludicrous.
Antonline loves to file claims with Ups for damaged goods. I bought computer supplies from them. The box was in great condition, but some of the contents were missing. Ant filed a damaged goods claim with ups. How is it ups' fault they shipped it without all parts of the order? Sad thing is that ups paid their claim (and we wonder why shipping rates go up. If something goes wrong with an Antonline order- which presumably happens a lot due to these reviews- they just charge the shipper) to top it off the had the audacity to try to charge me 15% to return there products (both the ones I got and the ones I didnt.) The restocking fee is how they make there money. This happened within the span of 20 days. I suppose they were trying to hit 30 days so they could say the didn't have to let you return in because you we're past the 30 day return period.

In conclusion:
Customer support is a joke.
The file false damage claims with ups
They commit fraud
Nothing is ever antonlines fault
Waste time and money

Setting your money on fire would be a more worthy investment than giving it to these frauds. Avoid antonline like the plague- I didn't, and I regret it.

I have had the single worst experience as a consumer with this company. I have been trying to return $1600 worth of brand new product (wrong) since 1 week after receiving it. They have "lost", "canceled", "ignored" my online RMA request now for 20 days and are now telling me it's too late. I will take this as far as I have to out of principle - I have filed grievance with Amazon, American Express, the BBB and will take it to a personal attorney next.

DO NOT SHOP WITH THIS FRAUDULENT COMPANY. They should be shut down.

I got a defective and called the same day i from newegg and the seller was antonline newegg is a really large company. The thing with getting the rma is that antonline they needed a serial number. After being given the numer to a forign company and online chattine and bbb help.
I called at least 6 six times and they said to put no serial for serial. I thought wow that did not seem so hard. I still had to pay for the DOA item then they if i want another one and just pay shipping. It called buyers remorse, i thought no way in el.

I ordered a Playstation-3 video game through Amazon for my grandson's Christmas. After Christmas he discovered antonline sent the wrong game. It was for the X-box.

I talked to Chris at antonline about exchanging the unopened game for the correct game. Chris informed me they would not correct their mistake because it had been over 30 days.

What ever you do, don't do business with these fly by night jerks. Amazon should dump antonline!

These guys make false shipping claims on Amazon, at least. "expedited shipping" resulted in one week delivery time. Turns out, as "Explained" by Brian, when he was not busy insulting me, "expedited" shipping can take up to 6 days! WTF? Most Amazon sellers deliver in less than that for free!

Even though I asked to cancel well before UPS logs showed the package scanned, antonline refused to cancel the order, waiting to reply to me until they could claim it shipped, even though both order status and UPS status showed that the item was not scanned in by UPS for another 7 hours.

After all that, they refused to refund "expedited shipping" fee, claiming it can take up to 6 days (it took 4.5 business days + weekend).

Why deal with these guys where there are plenty of other choices where you are treated with honesty and respect?