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business logo of Anthropologie
anthropologie.com
bohemian, casual, chic, swimwear womenAge 26-45, 46-60, 60+
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About the business


anthropologie.com
+1 800-309-2500
USA
Anthropologie is part of Urban Outfitters, Inc.
Clothing item from AnthropologieFashion apparel by AnthropologieMerchandise from Anthropologie clothing lineAnthropologie fashion product

Business Highlights

General

Parent Company: Urban Outfitters, Inc.
Target Gender: women
Target Age Group: 26-45, 46-60, 60+

Shipping

Shipping Cost: $6.95 - $15.9
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: products must be unworn, unwashed, and unaltered merchandise for return or exchange within one year of purchase. all tags must be attached, and items must be returned in original packaging
Return Cost: $5.95 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: bohemian, casual, chic, swimwear
Body Fit: regular, tall, petite & short, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, social media
Support Phone: +1 800-309-2500

Payment Options

Payment Methods: card payments, PayPal, Apple Pay

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate Anthropologie?
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Anthropologie Reviews Summary

Anthropologie has a rating of 1.4 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Anthropologie most frequently mention customer service, credit card and multiple times. Anthropologie ranks 1862nd among Women's Clothing sites.

service
39
value
34
shipping
31
returns
30
quality
31

We monitor reviews for authenticity

California
3 reviews
28 helpful votes
Follow Annabel M.
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They have great clothes but the customer service isn't wonderful and the prices are outrageous. The sales are very good though, that's mainly what I buy

Date of experience: April 9, 2015
Louisiana
1 review
8 helpful votes
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While I absolutely love their clothes, their customer service and online ordering is horrible... no quality checks in picking items to ship. I ordered a $188 dress and received a Tshirt... I thought it was a joke or some bonus gift... but no, someone actually packed and shipped this gray measly tshirt thinking somehow it was worth a $188 or red (it was gray)... please, hire competent people. Then when I called to inform them of the mistake, they promised it was shipped out immediately for me to wear as planned (had it next day air shipped and paid the premium). Called a couple of days later to check the status, they said no it was in Quality Control Check mode (for 2 days)... so needless to say it was not shipped and still no dress with 1 day to go... then was told, probably wouldn't be able to overnight and asked why... well, UPS doesn't deliver on Saturday... I said they do if you pay for it and since they made the mistake and I had originally ordered expedited... they would deliver it to me free as expected before... so never ordering from them again! I am not in a "grab bag" type of person!

Date of experience: December 4, 2014
Georgia
2 reviews
4 helpful votes
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Absolutely lovely
August 19, 2014

Absolutely lovely. My dream store. I think i spent too much time browsing their site...

Date of experience: August 19, 2014
California
7 reviews
20 helpful votes
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I love their branding and i love shopping in their stores. I think the shopping experience on their website could still be improved. I recently bought a bib necklace from them. Although it is kind of expensive, but totally worth it. I love their beddings collection as well.

Date of experience: August 10, 2014
Georgia
4 reviews
11 helpful votes
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I love the Antrhopologie stores and the site complements the stores very well. Where it lacks in shop setting, it more than makes up with the online community and their reviews. This is the only site in which the reviewers let you know about fit, sizing and how it works with your body type. The reviews have been dead on for all my purchases. Aside from that, their clothes are comfortable and finely made. I never have to worry about quality when I buy from here. And the style is quite versatile from glam to girly.

Date of experience: July 29, 2014
Virginia
6 reviews
23 helpful votes
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I have ordered many things from Anthropologie (mostly on sale), and they always arrive within 2-3 days of ordering and are neatly packaged (although I sometimes wish they would not squeeze nice dresses into such tiny bags... but the tissue paper and thick envelopes are always a nice touch, and they've never come damaged or wrinkled, so it's really okay)! Occasionally, I've placed an order the day before a big sale and have contacted a customer service rep afterwards, who honors the sale for me and returns credit to my credit card so that I get the sale price, too! Very pleased with Anthropologie; it is my go-to shopping destination (and if you wait for sales, you can get some amazing deals)!

Date of experience: January 13, 2014
California
91 reviews
225 helpful votes
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I love their clothes. They are so unique and you cannot find their clothes elsewhere. Every once in a while they have a sale, on their sales! Great customer service.

Date of experience: July 16, 2013
GB
3 reviews
5 helpful votes
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Love this place!
December 23, 2012

Love this place! Their online store needs toget updated to offer as much as the physical ones do - then it'll get 4 stars from me!

Date of experience: December 23, 2012
Alabama
13 reviews
50 helpful votes
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I adore this boutique, even if the wares are often beyond my budget.

The selection is somewhat minimal, but wonderful. I tend to purchase more in the way of housewares, but am always OOOHing over the sweaters.
I've saved almost every artful catalog they've sent, many years now... still coveting the velvet frock coat and Chinoiserie skirt from how long ago?

As mentioned - the customer reviews are extremely helpful, and don't get edited or removed if unfavorable, like some other online retailers seem to do. ;)

Date of experience: June 12, 2012
New York
122 reviews
357 helpful votes
Follow Lane F.
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A great site with fabulous items. Great sales and even better customer service. The customer service people are well trained and professional I love shopping with them and feel confident about items and shipping. I love the reviews posted about the articles for sale as they help me make the right decisions about the products.

Date of experience: December 29, 2011
Missouri
4 reviews
21 helpful votes
Follow Geri F.
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This is an awesome website! They have very unique items. Very one-of-a kind finds! From women's clothing! Gorgeous sweaters (you won't see anywhere else) great dresses, pants, and unbelievable HOME DECORATING ITEMS! The buyers scout the world for the unusual! I just ordered, and received on time so gorgeous turquoise agate drawer knobs for a dresser I refinished! I could go crazy on this site. They also have retail stores that are incredibly full of their merchandise, but there's more quantity on the site! Everything is very high quality at great prices, too!

Date of experience: June 16, 2011
Illinois
2 reviews
5 helpful votes
Follow Alla K.
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I love anthropologie and love their website. It's really helpful that they post reviews from other customers about the items. That definitely helps me to make a decision if I am unsure of whether or not the piece of clothing will fit properly.

Date of experience: March 3, 2011
Colorado
2 reviews
9 helpful votes
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Love, love love!
March 1, 2011

Love, love love! Their site is great, and not only has lots of wonderful clothing and accessories to choose from, but after I ordered my two items (dress and heels) they arrived two days later! I will definitely be buying from them in the future!

Date of experience: March 1, 2011
Texas
268 reviews
1800 helpful votes
Follow T N.
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Anthropologie is definitely a girl's store. It's filled with patterns and chiffons and all things pretty. I'm more of an Urban Outfitters girl (both are owned by the same folks) but I'm obsessed with good sturdy pants, and Anthropologie's got the goods! Shopping at anthropologie.com is nice because you don't have to deal with suburban socialites knocking you over to get to the tube tops. The only thing to be careful about is, just as with Urban, sizes run differently according to each brand. So it's a good idea to know what size you are in this or that brand before getting it online. Both stores have a great new reviews feature, however. So be sure to read the other customers' reviews to find out if the sizes run big or small, if something feels cheaper than you think, etc.

Date of experience: August 6, 2009