The service I received from Anthropologie was poor from start to finish both online and in store. I saw a dress I liked that I would want to wear for a wedding not sure how the sizes worked I went to look at the reviews and there were none. I tried phoning the service line but no one answered so I decided to visit the store. After driving 45 minutes to visit the store I was only inside for a solid five minutes. The lady working there did not even bother asking me what dress I was looking for as soon as I said gown she said we dont have it try online and walked away into the back. I then had to find another sales person and ask her how the sizes worked where she responded Im not sure, maybe try the store in Royal Park we only get return gowns here. I then gave up and decided to try and purchase it online, when I purchased it I realized that is was not the color I wanted. I then emailed three different customer service emails they provided (very confusing) all within 8 hours. After getting no response for almost 48 hours I finally decided to call where their staff told me that my order was canceled and that I should wait on an email. One hour later I received an email stating my order was being prepared for shipment so they couldnt cancel it. Confused I emailed back saying Im sorry but can you please cancel the order if it has not shipped as this will be a waste of time I did not get any email back except an automated one 5 hours later saying my order was shipped. No one has bothered to email me back and now I will have to spend 3 week possibly paying an international fee when I receive the shipment to Canada and going back and forth with a company I want nothing to do with. Their customer service is EXTREMELY poor.

Oh ps. Their prices and shipping is all USD something that is not clarified for Canadian customers until after youve paid. So that $310 dress is actually 458 with shipping.

This is my first order from Anthropologie so far it has been a disaster. When I placed the order I had to telephone customer service as I was not prepared to pay the shipping cost I was persuaded that the quickest way was to place the order & then she would refund this cost the website was by the way advertising free delivery.The refund didnt happen so the next member of staff said they couldnt refund I then instructed them to cancel the order. A 3rd member of staff then agreed to the refund although still not received.
Part of the order arrived instead of 2 cushion covers I received1 & a black skirt I am still waiting for advice about returning this as you have to wait 70 hours between emails why?
If you make so many mistakes as a retailer you need to sort it out as soon as possible I now have no confidence in this retailer
Denise W

I wanted to order a small, but not inexpensive, ottoman but refused to pay a $150 shipping fee. When I called customer service, I spoke with very condescending, unhelpful representatives (Jessica and Joannah, specifically). Almost every other furniture retailer, including Ballard, Urban Outfitters, West Elm, Crate and Barrel, Williams-Sonoma, World Market, Pottery Barn - the list goes on - has a cheaper flat-rate, or a more fair per-item shipping fee. Why does Anthropologie think they can swindle their customers? When I told Jessica I would no longer be shopping at Anthropologie, her response was a curt, "Ok." This company DOES NOT value its customers.

I was a satisfied online customer (Australia) until they sent me the wrong size shoes I had ordered, far to large. Their reason, we didnt have the size you ordered so we thought we would send you another larger size. AMAZING! What followed was emails over months trying to retrieve my refund plus my shipping costs to return the shoes. As it was THEIR ERROR I assumed they would happily refund my shipping costs to return the shoes to them... silly me! What ensued were countless emails with Customer Service ( thats an oxymoron).
- all necessary receipts sent
- promise of refund by one operator
-no action from them
- many more emails sent and answered by different operators saying its being dealt with, each time requesting I send the info they already had! They didnt bother to follow the email trail, it was put into the too hard basket by each operator.
- finally got action after a threat to report them to our consumer watchdog ( ACCC)
- no notification was sent that payment had been made to my account.
- inefficiency or blatant disregard for the customer?
- Ive unsubscribed from their website

Please think twice before buying something online from Anthropologie. I have had problems with three orders in the last two months. Two of them never showed. One bookcase arrived, but was damaged and missing parts. It took me no less than eight phone calls to figure out if it was even possible to get the parts shipped. I love the clothes, and have been a customer for years. But I think I have to shop elsewhere from now on. I just cannot trust that my orders would actually ever arrive.

After doing an audit of my online purchases, returns and credits I found 7 items over the past 6 months that were returned but never credited. I keep my USPS return tracking slips along with detailed contents of the items returned in every transaction. After several calls to customer service with associated confusing emails from customer service, Im still trying to get credit for several of those items. Its been 3 weeks. And then I get an email saying: Youre online account is suspended due to excessive returns. Yep. Cant order anything, I tried. They owe me over $130 in credits in online gift cards I now cant use. Avoid this fraudulent company at all costs.

Be careful before you buy at Anthropologie. They will steal your private information. Their policy dictates it. The people who work there are rude and the executives at their corporate office will blow you off if you try to talk to them about their so-called policies that steal your personal information. They are an arrogant company who takes your money with no regard for you or your privacy. BOYCOTT this store that makes sub-par clothes that will get holes in them after two wearings.

I like Anthropologie and was impressed with the quality of clothing that they have. However I was reading the other reviews and I want to share some pointers. My debit card was compromised before. I use a separate debit card for online shopping. What ever the total is for items, I put that amount on that card. This would stop the business for charging the card twice and from fraudsters getting a hold to your dc or cc making false purchases. Another thing I buy on sale and clearance especially through Anthropologie because they are expensive. Was surprise that I caught this dress I really wanted retailed at $200.00+ for only $70.00 so keep your eye out daily with them. Hope this helps!

I use to love shopping at Anthropologie for their petites, until they removed all Peties from Canadian stores last year. Before I knew this, I was given a GC. I tried to purchase the petites online, as I was told to do by an in store rep. There was a message online saying if I didn't have a pin to call their number. When I called they said I could not make the purchase online. So then I attempted to purchase the items over the phone and they said I couldn't do that as well because it was a Canadian GC and they couldn't convert it. My only option to purchase items from this company was via in store. Yet, they don't carry petites and I'm told to order them online? So basically this card is useless and a waste of money. I am done purchasing clothing from this company. They should not have sold this GC to someone knowing that they couldn't use the GC online or over the phone. When I spoke with a manager they simply apologized and said I understand. Worst customer service and horrible policy. Don't sell gift cards to a store with an online ordering system. OR advise everyone who purchases a GC and have a disclaimer on the card saying - THIS CARD CAN ONLY BE USED IN STORE. It's that simple.

I bought a jacket through the online service. Anthropologie sent two jackets rather than just the one that I paid for. I brought the extra jacket back to the store to return it and was told that it was rightfully mine and that I should just keep it. Since I did not feel that that was the honest thing to do, I then went home and called the online service. They proceeded to act like this was my fault and that I had done something wrong! I feel like I went the extra mile to be honest by going to both the store AND calling the online service. I expected to at least receive a thank you for pursuing the return. At this point, I am going to avoid Anthropologie and its affiliates (Urban Outfitters and Free People) in the future given this TERRIBLE treatment by their representatives.

This was my 1st time ordering anything from anthropologie and this has been the worst customer service experience! I placed an order online for 4 dining chairs in October. Still I do not have a status on my order. Have called 4times in the past week and have received a different answer each time. The 1st time I was informed that my order was in the process of being shipped and would receive in about 7-10 business days and was issued a credit for 10%. She was very confusing in how she was explaining the process. I called back next day because credit was only issued for one chair and not the complete order. They guy that I spoke with said he adjusted the credit and that the chairs were being prepared to be shipped but he didn't have a time frame. Check my account today and I see that there is an additional pending charge. Called again and we told by the representative that that charge was just pending and would not post to my account. I asked for the status again and she told me that I would have to call the furniture department and that they do not have that information and cannot contact them directly themselves. I asked to speak to a supervisor because I have received 3 different answers in the past week. She then said why would I want to speak to a supervisor when my chairs were already discounted? Excuse me?!? These are still over $300 chairs a piece. And regardless if I received a discount I would like to know where my order is and the status. She snickered, placed me on hold and came back on and told me that her supervisor Alana was on the line. Then the call disconnected. I do a lot of online ordering and I know things can get backed up but I have never have had this type of unprofessionalism and unknowledgeable experience with a company. Right now the status of my order says "Has not shipped" and no one seems to know anything. I don't know whether to just go ahead and cancel this order all together!

I recently returned two pairs of defective pants to anthropologie using the smart label they provided. The package wasn't received by them and the company charged my credit card for these pants. I explained I mailed the pants back over a month ago and I don't know why it wasn't received. Their unwillingness to give me, an avid shopper who has spent thousands in their store, the benefit of the doubt is very disheartening. I will no longer purchase anything from them online. I've been attempting to be credited for several weeks and this whole saga began in August when I purchased the pants. Stay away from online ordering!

I have spent several thousand dollars at this store online the past 3 months furnishing a new home. After my last purchase, while awaiting the arrival of the merchandise, I noticed a sheet set was now for salle at at lesser price.
I contacted customer service, they didn't even read my email and said they can't "coupon stack." I resent email restating problem... 2nd email says."we cannot coupon stack." I wrote back telling them I just wanted a credit or adjustment to my credit card and please forward to a supervisor. One week later... NO RESPONSE! (Had similar problem at OVERSTOCK.COM and was resolved in one day - they honored lower price!) Was that too much to ask of Anthropologie?
Apparently, yes and this is one customer with discretionary dollars who will take her business elsewhere!

Beware when you order on line! My daughter ordered shoes (that are available online only) and was told the package would take 2 weeks to arrive. When the package arrived, despite the order form indicating the size she ordered, the actual shoes and the box were 1/2 size too small. Customer service indicated to me that in order to ensure that the same issue doesn't happen again, they would have to tack on an additional 3 business days to the process to make sure that the shoes inside the package are the correct size before it gets mailed back out to her again. If I waived that option, it is likely that the same problem could happen again. Seriously? Do they not have any quality control as part of their standard protocol? There was NO apology for the mistake. I can't believe a large company such as this does not have better quality measures in place to begin with. Too bad these shoes are super cute, otherwise we would have returned them and been done with it.

I love most of the merchandise at Anthropologie even though it is pricey. It's best to shop in the store so you can evaluate quality. Quality of items vary. Sizing is inconsistent, and shipping charges are outrageous. $12.95 for a few items in my opinion is high. Also they are shipped separately. If you return, you need to return each item with the shipping label for each item so that tracking shows delivered back to vendor. That's $5.95 deduction from your refund for each return even though you only had ONE order. You can not put your entire order in one package because you have no proof you returned all items. You need the label for each item. I'll stick to shopping in the store only.

Anthropologie is one of those websites that won't post negative reviews. I reviewed one of their el-cheapo "trinket dishes" that I bought for a co-worker; I gave it one star because it is deceptively described on their website with their typical handmade, "artisan," one-of-a-kind jargon, but when I received it it had a MADE IN CHINA sticker on the bottom and was packaged in that flimsy cardboard that they put stuff in when it makes a long, long transoceanic journey. It was mass-made Chinese crap, in a nutshell. This happens with a lot of their stuff. Their branding and graphics and store layouts will make you think you're getting something very special when you're not.

Posting only good reviews is deceptive and a very poor business practice. I do not trust any store that won't post a bad review. I can understand editing for profanity, etc., but if a product deserves a one-star review, it should be posted.

Other things about Anthro that piss me off: No clothing they carry will fit you if you're bigger than an 8; the jewelry they carry is total crap (mostly from Alibaba.com) at crazy prices; their shipping charges are WAY too high, especially since they use that awful Fedex-to-the-Post-Office scheme, which also makes shipping very slow; and customer service is poor to nonexistent. Anthro is all image and little substance.

They have some lovely clothing, but be careful. The online pics are not always accurate. The colors can be stronger or even different, like in one blouse I order, the tassels are shown as red, but they are pink when the blouse arrives. Read the reviews before you buy anything online. The shipping is expensive and the return is not free either (even because of inaccurate pics). It normally takes 5 business days to get the item. Much slower than nordstrom, neiman marcus or zappos.