Not only did I have my wedding at Terrain and have been a shopper at all Anthro stores for as long as I can remember... evening going with my mom as a toddler... They have REALLY gone down hill. We set up a wedding registry at Anthro and had missing items, no information from who the sender was EVER so we would have to call and see who ordered every single gift, broken gifts, and then this Christmas they failed two deliver parts of TWO separate orders. One slipped my mind and the other was a gift that I would have never known hadn't gotten there if I didn't see it missing in the "thank you card" and have to ask her if she ever got it... It's pathetic frankly. How can your team mess up on every single experience I have ever had there in the last few years? Get it together... you are an expensive store. Your customer service and "quality of products" should MATCH that!

Anthropologie charged me 4x for an order on backlog that was eventually cancelled (only because I spotted it before Anthropologie charged me anymore!). 2 months later I STILL haven't received a refund. I've contacted the support team 5 times about this issue, each time with new promises made but nothing followed through. Horrific customer service. Give me back my money. Clearly no understanding of the damage caused to customers with issues like this. I hope someone senior sees this. I am furious.

Not the first time to place an order and not receiving my items.
First they said item is sold out, second they said payment didn't get through so without even notifying me they kept the status as pending until I called them myself and they said payment didn't go through so we'll have to validate it and after validating it, sorry item is sold out!
They should've at least notified me!
Zero compensation from their end at any inconvenience by the way.
Definitely not the experience I'm expecting for the money I'm paying.

We bought a couch on March 27 with a delivery of July. In early July, I received an email that our order was going to be postponed until October. In October it got bumped back to early Nov, then mid Nov, then late Nov, then early Dec, then mid Dec, then late Dec all the while each time it got postponed, they refunded and recharged my credit card. So now I finally called and spoke to a manager and he said he would look into it and get back to me by the end of the week (that was last week (Dec 24)). So I called today and spoke to someone and asked if there was an update on my order and the gentlemen on the phone informed me that it is now set to be delivered in June. 15 months after we ordered it and 11 months after they said it would be delivered.

DO NOT ORDER FURNITURE FROM ANTHROPOLOGIE

Half my order was cancelled due to no stock, then the item which did arrive had multiple stains on and I was unable to create a returns label as the whole order had been cancelled. No response from customer service after several days.

Be careful when ordering anything online from this company. I found customer service department to be a combination of untrained staff who didn't follow through and chat bots that accomplished nothing

Im not sure why we cannot eliminate this "little house on the prairie, look"! The clothing styles look like something pilgrims wore when they came over on the Mayflower!
Anyone over the age of 21, should not be seen in these ruffle dresses, skirts or blouses.
Its time for new designers if this is the best they can do, 3 years running!
Sophisticated casual is what we want and need!
Call Laura Ingles and please tell her to come get her clothes!

Ridiculous customer service. Still not received order placed 3 weeks ago. They do not even allow you to cancel the order. No one gets in touch with you to update. After wasting time chasing them, you still do not get any results. Frustrating. Feel they are in the business of taking your money.

My package was sent to an old address. I contact Anthropologie as soon as I realized it. Customer service told me I would receive a refund if the incorrect recipient didn't send it back to Anthropologie. They also said I would receive communication within 48 hours. None of these things happened. When I contacted customer service again, they told me to file a police report instead of issuing store credit or a refund—way to lose a customer.

I «chatted with their customer service team about an item I wanted to send back. I asked about shipping and they told me to send it back, keep my receipt and reach back out to get reimbursed. I thought this was fine, more of a hassle than any other company but fair enough. I did as they said and when I reached back to get the reimbursement, they denied it even after I provided them with the documented conversation of their collègue approving this. I have this far tried calling them, I have been hung up on twice and then I tried using their online chat function in which I was disconnected. They make so much money for overly priced items, the least they can do is follow up on their word.

Ordering furniture from Anthropologie is a big mistake. Please don't I have had multiple items come damaged or just plain be refused to be delivered bc they insist on using Ryder delivery service. The drivers will lie one even mocked me for being stressed that they once again weren't going to deliver items. They refused to deliver a 5 pound chair saying the whole order was just too heavy and they couldn't do it. They lied saying there were scratches on my tables and I found out later the same delivery person said that was too heavy. He also said my curio cabinets were too heavy when they delivered with two people before the same exact cabinet. The response from management at Anthropologie was lackluster and like well we probably won't get them to fix this & it will just have to be rescheduled.

I ordered these two handmade chandeliers - made of bronze chain, woven shade with intricate handwoven trim - it must have taken weeks to make them - and they are absolute stunning. I ordered first, and then read all the terrible reviews, which nearly panicked me into cancelling. I call the American helpline from the UK, was answered within minutes, reassured by a lovely helpful woman called Alison, and three days later my chandeliers arrived. They're so gorgeous. Where have all these bad reviews come from? I feel they must be fake because I had no trouble whatsoever getting through, and the products arrived promptly in great condition and are the usual beautiful, unique Anthropologie quality. Five Stars x

Never Order online from them!
I never write reviews much less bad ones.
They make mistakes in shipping items, for example I ordered a quantity of 3 and was charged for 3, but only received 1.
Then I received somebody else's order (from TX, I am in CT).
They charged an item twice by mistake without shipping the item.
Now I am trying to get a full refund for a return and they will only refund an amount which is a couple dollars less than I paid. It makes no sense!
The way they charge and refund your credit card is not transparent.
There are just too many problems and I've spent hours with customer service without help. Waste of time.
It's such a pity because I really liked the store.

I ordered an item from them in mid December. Said it was delivered, I was home that day and it never was. As soon as I received the email saying it was delivered, I checked my porch. Nothing. Customer service required me to wait 48 hrs before I could put in a claim. I put in 3 different claims for my product to be reshipped or refunded. Neither happened. Then I got an email saying they would not refund or reship since the order was marked "delivered". They suggested I contact my local police. Are you kidding me? This is supposed to be a high end company. Absolutely horrible customer service.

You'd think they would have a system to track online returns, but they don't. I bought shoes that I sent back and they refuse to give a refund. I used their package label and no where did they tell me I needed to keep the tracking number. When I received a text from the postal service shoes arrived I threw it away. They are refusing to give me a refund without that number. Now I'm out shoes, money, and time. Ridiculous. Never shopping here again.

Purchased two sofas around September 2019. It has been an unending series of errors on their part since then (it is now Oct 2020): wrong orientation, wrong pieces, wrong size, wrong color, wrong fabric, one order was cancelled AFTER 3 months of waiting because they weren't making the item in that color anymore EVER AGAIN, only to be told later they would, but only after we had already moved forward designing a space around the new color. Keep in mind that between each of these errors you will be waiting 2 to 3 and possibly 4 months before the NEXT mistake is sent to you. We had to give up one one item completely because they haven't gotten it right after a year. A YEAR! To date (and forever no doubt) this is the most unprofessional experience we have ever endured.

I purchased a $2500 bed from Anthropologie three months ago. Delivery was finally scheduled for yesterday. We broke down the bed we had, cleared out our room and got our kids out of the bed at 7am because of COVID.

They left us with half a bed a phone number to call.

I have spent hours calling and sitting on hold, spoke to several people who directed me elsewhere, emailed Customer Service (with no reply), tried online chat all to be told to call back or try another number. I don't know what is happening. How is the world is this okay?