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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The jacket showed up a week earlier that we thought it would. The quality was top notch and impressed my friend. Its hard to find these idems in canada so Thanks!
Take a close look at what you think you're buying from them. The models never have head shots, because they are stolen photos from real web shops. Then they try to cheaply copy the item. For example, I bought a sweater from them, what I got was a cheap piece of fabric with CABLE KNIT PRINTED ON IT! Not a sweater but a photo copy of what real knit looks like printed on the fabric! Then they will charge you over $35 to send the product back! My two items took 4 and 5 weeks to arrive.
It's been over a month and i still don't have what we bought all they do is lie about the delays. We should be able to give a negative below zero rating.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Horrible customer service, Walmart quality products, China based company and forget about returning your item! They offered me a 15% refund ($3.75)... horrible. Never again.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Deceptive ads: photos are NOT accurate representation of product
4 items: each exceptionally POOR quality
Over 5 emails to obtain the shipping information for refund
Refund has not been processed
RUN FROM THIS COMPANY
BTW there is no customer service phone number that reaches the company
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Got a bunch of junkie material took over 6 weeks...
Got a bunch of junkie material clothing. Went to return the items and I got this message about returns and custom fees to China and they would offer a 15% refund.
Here is the actual message:
Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: xxxxxxxxxx
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Thanks for your patience! Please don´t hesitate to email us if you have any questions.
Best regards,
Elaine
ANNIECLOTH
We have run into this with Chinese manufacturers before. When you research the company, they deceptively have placed an ad that looks like they are a US based company.
The order also took 6 weeks to receive.
Sad I am out over $100.
Hope you don't fall into the trap.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
There products suck and so does their shipping and returns its crap nothing like it looks omg they want more of why!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Fell for their ads. Items are not worth the money. And they are shipped from China. Good luck trying to return items. They won't respond! My item was a pair of leather booties. They must have dyed them just before shipping them. Dye smell was so strong I got nauseous!
Had to put booties back in plastic bag to keep from getting sick!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Ordered the first of November... they are still are not telling me when they will ship my order...
10 days and next email 10 days more...
SCAM DO NOT ORDER FROM THEM.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I always get good service when I do speak to customer service. On this purchase it wasn't necessary to speak to anyone. The products are exceptionally wonderful.
This is the most horrible SCAM I have ever seen. The items they send is flat out garbage.
They will try to intimidate you or offer a 15% refund.
Hold out and get the US Attorney General involved!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
All those who are giving 5 stars must work for the company, scamming people. What you receive is not what you see in the picture, but a copy made of cheap material. Because what is in the picture doesn't belong to Anniecloths. SCAM
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I should have looked at the reviews first but I also had a terrible experience. The coat in their post is NOTHING like what I was sent. It was a bizarre piece of clothing and of course, they are ignoring my refund request. DO NOT BUY FROM THIS CRAPPY COMPANY
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Products appear in photos to be much higher quality than they actually are. You'll wait for 2 months to get something that you could have bought at Walmart. Don't think about checking in with customer service - you won't get any additional answers.
Prices seem amazing against photos on website, but you definitely get what you pay for on this site.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Had my first and last order with this company. This is one of the most unprofessional companies I have dealt with in a longtime. I have been waiting on my order every since October and I haven't received my complete order yet. I did received a partial but the balance of my order I just don't know if I will ever get it. The Tracking Info is just plain terrible.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Three of my items weren't even close to the right fit, but they won't refund after 2 weeks. And don't even think about returning it as it all comes from overseas and you have to pay to ship it all back... which I wish I knew going into this order. Do not order from this shabby foreign company.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Genuine leather boot, ha! Not even good "pleather", size is not what it should be, and smelled like formaldehyde.
Don't bother returning as they would have to go back to China. Had I known they were from China, would not have ordered!
Shame on me for not looking at reviews first... waste of money and anticipation.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Loved it that like in the old days someone actually just answered the phone, quickly took care of business and my purchase arrived a few days later! Quick, courteous and efficient service!
When you finally receive your order from China or Japan 6-8 weeks later (so not a good source for gifts needed on time) you have forgotten what you ordered. Take it out and look at it, its nowhere near what you ordered, none of it. Then you email and email cuz theres no phone. They send the same email back stating 'reply to this email to get return shipping information' then you do that and get the same thing.
So there are no returns for what you buy. Unless you know how to read and write Japanese or Chinese and want to pay international shipping on your dime to send it. Not worth the risk.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
$#*!tiest clothes I ever seen -
Pics online are NOT what u get AT ALL!
Do not waste your money- I am gonna try to find the pics
Online now and take pics of the $#*! I received! Omg! So pathetic!
Do NOT order from Annie cloth!
You WILL regret it!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth