Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Annie Cloth

Annie Cloth

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Annie Cloth?
grey stargrey stargrey stargrey stargrey star

Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

Instant Feedback

52,161 reviews

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
Follow Amber W.
Unfollow Amber W.
Share Review
Report Review

I have always found a garment here for any occasion, this year I found long skirts and dresses to my liking, much better than in other seasons

Date of experience: February 18, 2020
New York
1 review
0 helpful votes
Follow Maja C.
Unfollow Maja C.
Share Review
Report Review

I received a very good attention from this boutique, the package with my order arrived quickly, the quality of the blouse is excellent, I will order again without a doubt

Date of experience: February 17, 2020
Missouri
1 review
0 helpful votes
Follow CATHE L.
Unfollow CATHE L.
Share Review
Report Review

Very good and rewarding
February 18, 2020

I have communicated regularly with the customer service and I always receive an optimal response in my orders, the final result is always very good and rewarding.

Date of experience: February 17, 2020
Colorado
1 review
1 helpful vote
Follow Colleen O.
Unfollow Colleen O.
Share Review
Report Review

Waited almost 4 months. My dress still hasn't arrived. I did receive 2 items which I threw out. Just garbage! Button holes weren't even cut or completely Or stitched. What they are showing in the pictures isn't what arrives! BEWARE! JUNK!

Date of experience: February 17, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
0 helpful votes
Follow Nala R.
Unfollow Nala R.
Share Review
Report Review

This boutique is the best
February 18, 2020

This boutique is the best. Accessories such as clothes are very nice and recommended. I will buy them again for other needs in the future!

Date of experience: February 17, 2020
Georgia
1 review
0 helpful votes
Follow Rita W.
Unfollow Rita W.
Share Review
Report Review

Website with very good quality clothes, fast shipping, are very consistent with their philosophy of being at the forefront of fashion. I am very happy with the purchase and is likely to repeat it.

Date of experience: February 16, 2020
Arizona
1 review
0 helpful votes
Follow Margot A.
Unfollow Margot A.
Share Review
Report Review

I bought a blouse for a gift and although it did not arrive on the date indicated by the courier for customs reasons, my friend loved it, the size is perfect for her.

Date of experience: February 16, 2020
California
1 review
0 helpful votes
Follow Perla C.
Unfollow Perla C.
Share Review
Report Review

Very good!
February 17, 2020

Very good! The shipments are fast, the clothes are very good and of good quality. Just be careful with sizes, if it is rather size 40, always take an XL, but it will be small. Luckily I already have it and I have never needed to return anything!

Date of experience: February 16, 2020
Washington
1 review
32 helpful votes
Follow Alisa H.
Unfollow Alisa H.
Share Review
Report Review

I item received out of 6.
February 16, 2020

Place order in November 11,2019 today is February 16 still haven't got my purchase. I spent 98.00 worst company no one responses to your emails there's no contact number. The place is a joke just ripping people off. Item i did receive was nothing like it showed on website wore it once after washing it it's nothing but a bag of lint. Terrible business do not order from them ever.

Date of experience: February 16, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Washington
1 review
1 helpful vote
Follow Dana W.
Unfollow Dana W.
Share Review
Report Review

DO NOT BUY from this company. They're a sham. I ordered 6 items on Dec. 4th and here it is, Feb. 15 and I still haven't received 3 of them. Of the 3 I did receive 3-4 weeks AFTER placing the order: The sweater I was described as "knit" and the photo was a really cute knitted sweater, but what I got was a cheap thin fabric with colors printed on it, and right over the breast area were two huge diamond shapes that looked like targets! When I contacted them about it and said they had falsely advertised the item, they said they were sorry that I didn't like it!
Another thing I got was a pair of shoes, which were fine. And I got one top that was cheap fabric but cute, but it didn't fit me even though I used their size chart, so I gave it away because it costs too much to ship back to China. Overall their service is terrible, their quality terrible, and they don't stand behind their products. And I wonder if I'll ever receive the other 3 items.

Date of experience: February 15, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Missouri
1 review
1 helpful vote
Follow mary m.
Unfollow mary m.
Share Review
Report Review

Never received!
February 15, 2020

They billed my card & sent 3$gloves i ordered only & said the rest would ship later 100$ worth of sweaters.

Date of experience: February 15, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Illinois
1 review
0 helpful votes
Follow Daniela H.
Unfollow Daniela H.
Share Review
Report Review

I am very satisfied with my purchases in this boutique. I had never bought clothes online, I have been shopping in this store for two years. The clothes are very beautiful and well made. Without a doubt, there will be more purchases in the future.

Date of experience: February 14, 2020
California
1 review
0 helpful votes
Follow Lucia D.
Unfollow Lucia D.
Share Review
Report Review

The quality of the clothes is excellent and both the images on the web and the description are true to reality. The size is well suited to the measurements. The clothes I ordered are beautiful, communication with the store is good and fast shipping.

Date of experience: February 14, 2020
Texas
1 review
0 helpful votes
Follow amelia j.
Unfollow amelia j.
Share Review
Report Review

One of the best online boutiques to buy clothes and accessories I have discovered, I recommend them. Excellent price and quality of the best.

Date of experience: February 14, 2020
New York
1 review
1 helpful vote
Follow Kathryn A.
Unfollow Kathryn A.
Share Review
Report Review

Not all items came with order and many items are poor quality. There was not way to get a hold of them to complain or get refund. Stay away from this company.

Date of experience: February 13, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Texas
1 review
0 helpful votes
Follow Abigail R.
Unfollow Abigail R.
Share Review
Report Review

This website is always very nice, it is very fast to send the right product every time I buy something. Every online store follows the standards of the fashion industry.

Date of experience: February 13, 2020
California
1 review
0 helpful votes
Follow Emma R.
Unfollow Emma R.
Share Review
Report Review

This boutique has the most professional and fastest service of all time, customer service people must be promoted. Finally my order arrived, the dress is as I dreamed Thank you so much for everything.

Date of experience: February 13, 2020
Missouri
1 review
0 helpful votes
Follow Lupe B.
Unfollow Lupe B.
Share Review
Report Review

I really love ordering from this boutique The shirts are of great quality, shipping always arrives on time. I really recommend the service of this online store.

Date of experience: February 13, 2020
New Jersey
1 review
13 helpful votes
Follow Jen L.
Unfollow Jen L.
Share Review
Report Review

STAY AWAY
February 13, 2020

There are some super cute items on this website but buyer beware! Stay away! I ordered several items back about 4 months ago. One arrived and was lousy quality. The other items have never arrived and though I have emailed the company many, many times, I either get cryptic responses or no responses at all. If I could give less than 1 star, I would. TOTAL SCAM

Date of experience: February 13, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Florida
1 review
9 helpful votes
Follow Marie H.
Unfollow Marie H.
Share Review
Report Review

They lie and steal your money. You have to wait months for your item. Poor quality. Scam artists. They only respond to your email onc you CANCEL your items then want 15% to cancel. Their policy is hidden in the website. They are rude when you demand a full refund. They state 7 to 10 days to receive your item but reality it's over a month. Terrible customer service. Buyer beware.

Date of experience: February 13, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth