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The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
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I really like being able to use after pay for my shopping on this site
Ordered printed sweatshirt and fleece lined sweatshirt - regular sweatshirt with barely readable front and NOT a sweatshirt but heavy t-shirt. Called terrible customer service (agent didn't speak English well and understood even less) and was told she could not make decisions regarding credits. Finance told her she could give me 40% back (I got 10% back) and I cancelled the fleece lined as it had not yet been sent out and I was to receive full credit. I got 50% credit. I called them immediately upon purchase which is their policy for returns (must call within 24 hours of receiving goods.) THIS is a terrible place. Chinese junk. DO NOT ORDER from here! Not as pictured or described.
Shipping cost was really high and sizes run big. Shipping was slow.
The black cat shirt caught my eye because it looks just like my besties cat! So I ordered it as a last minute gift! It came in time, thank you! She LOVES it! The gift really hit the mark!
Easy to shop! So many items and appear to be quality products. Unfortunately, there is one item I need to return and exchange if possible, and I have presently lost the return slip so I still need to deal with that. I tried to follow the return instructions initially before I lost the slip but it didn't work out. I will have to try again to remedy the situation.
Pretty clothes love my shirt! I am so excited to wear it.
Love clothes, prices, lots of different choices and designs different patterns
I saw flash prices I wanted but were not applied I didn't like that when are the flash sales what is your idea of a flash sale maybe I misunderstood don't think so 2stars
The shipping was exceptional. The fit not so much. Wear size USA 2X. Ordered 5X from you and it was still a poor fit. Shoulders ok waist and hips very tight. May be a design flaw. (Because I sew I recognize the problem).
So far the shopping was easy. I hope the shipping and quality of the product will be the same.
Lots of great choices. If you want something different, Anniecloth delivers. It's easy to be patient with the longer wait before delivery, but well worth it.
My experience was challenging to say the least. I liked what I saw and thought I was getting cuffed blouses and decent jewelry but the blouses had bell sleeves and the jewelry was cheap looking and the necklace was broken. To return it was going to be an even bigger nightmare...so I took the offer of an additional 15% off but will not be able to wear what I got.
Please accept our sincere apologies for any inconvenience caused.Your feedback is very important to us.I’ve msg you for more details like the broken necklace.We will not let our customer afford the loss. Looking forward to your reply.
So far so good. Saw this ad will navigating through the internet with a cat jumping out of a T-shirt and thought it a perfect gift for my friend. Ordering was effortless and product came in good condition.
Quick & Easy. Good selection of products at a reasonable price
I still have two things from another order that has not got here yet
So many things I like hope size is what it says it is and everything will be good
User friendly site, cute and stylish clothing, can't wait for my new shirts!
Shipping seemed too high. So I ordered less than I would have otherwise.
Styles not found in department stores! True! Cute items not seen on most shopping apps.
Great choices not found in other sites!
Thanks
Easy and affordable! Ordered a shirt, and is remarkable!
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.


Sorry for any inconvenience caused, but currently we do not provide any phone service. Did you order from another website and contact the wrong company?
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.