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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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Arizona
1 review
0 helpful votes
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My order has arrived, an impressive shirt, the delivery was easy and fast, especially since it was earlier than expected. I was impressed, I thought it would take longer for it to be an online purchase.

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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Order two sweaters. They came when promised and looked exactly as featured on the website. Very satisfied with the online service of this boutique.

Date of experience: December 30, 2020
New York
1 review
0 helpful votes
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I ordered a sweater that wasn't big enough and returned it. They expedited the return and credited my account. He was worried, but there was no need to worry. They were polite, efficient, and the solution to the problem was courteous and prompt. I will for sure buy from this clothing website again.

Date of experience: December 30, 2020
Colorado
1 review
0 helpful votes
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The best dress I have ever owned. Perfect fit, great color, super trendy and looks like the website image. I will definitely order from this quality online boutique again.

Date of experience: December 29, 2020
Pennsylvania
1 review
0 helpful votes
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Amazing! The quality of the sweater is outstanding, it was shipped promptly and well wrapped. Communication was excellent! I will definitely recommend this online boutique to family and friends, I will buy more in the future!

Date of experience: December 29, 2020
New York
1 review
1 helpful vote
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HORRIBLE
January 28, 2021

No, not their products... but hard to tell since I ordered items on Nov 22 and it's now Dec 28th and yet to arrive. Some of the things showed up JUST in time for Xmas. One item is still stuck in NJ since the 17th. I have no idea WHY this company has such issues with shipping and delivery in a timely manner... not like they ship for free. :(

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2020
Arkansas
1 review
0 helpful votes
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Don't buy here!
January 28, 2021

I bought several tops from Anniecloth... they looked really cute online. When I got them, they look OK, but the sizing is widely variable. I bought mostly larges, with 2 extra-large because that's what was available. The 2 extra-larges were smaller than the larges. The sleeves on all the long-sleeved tops come down over my entire hand and I have pretty long limbs. One of the larges has to be mislabeled because it's so small, I can't even get it over my head. I got in touch with Anniecloth to return the ones that don't fit. I was told I was responsible for shipping, which would be almost as much as I spent to begin with since I'd have to send it back to Hong Kong (didn't realize it was shipped from China when I bought it). I'll just donate the items to Good Will, but I will not be buying anything else from Anniecloth.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2020
California
1 review
0 helpful votes
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Very recommended.
January 28, 2021

I love these boots from this online boutique! They are well made, the size is true and they fit perfectly, they are soft and light.

Date of experience: December 28, 2020
California
1 review
0 helpful votes
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Easy and fast shopping.
January 28, 2021

Very easy to order, I received my order quickly. I am so glad I found this place on the internet, I will order more clothes from here!

Date of experience: December 28, 2020
Hungary
1 review
0 helpful votes
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Super recommended.
January 27, 2021

I have clothes from almost the beginning of this web page. It has been crazy to see a website grow bigger and bigger. Very efficient service with high quality clothing

Date of experience: December 28, 2020
Japan
1 review
0 helpful votes
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Beautiful shoes, they are a brilliant product, I cannot stress enough how comfortable they are and how light they feel, especially in the sun! The price is worth it. I couldn't be happier with your online purchase and service.

Date of experience: December 28, 2020
Texas
1 review
0 helpful votes
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Shipping was fast and efficient, clothes as advertised (and at a very interesting discounted price). Great online experience.

Date of experience: December 28, 2020
Texas
1 review
0 helpful votes
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When I received my order from this website, I put everything on to test the quality and it is nice, the fit of the dress is good as I ordered a size up to my normal size!

Date of experience: December 28, 2020
New Zealand
1 review
1 helpful vote
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Faulty item
January 27, 2021

I ordered a dress as per the measurements supplied on the www.Item arrived and was 38cm shorter than advertised so I took photos and emailed Anniecloth to ask for a refund. They offered me a 15% refund so I could alter the item. It is now nearly a month later and I am tired of negotiating with them. Faulty goods should be replaced or refunded without question, including the shipping cost as I did not receive anything I can actually wear.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2020
Georgia
1 review
0 helpful votes
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Excellent choice!
January 26, 2021

The best option on the internet for modern style shirts. Fast shipping with efficient service. At the right price, I will order a long dress with them again, I hope it is just as good.

Date of experience: December 27, 2020
California
1 review
0 helpful votes
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In this online boutique I found excellent clothes and excellent customer service, as I had never seen before in another online store!

Date of experience: December 27, 2020
Nevada
1 review
0 helpful votes
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Jewels purchased in this online boutique and delivered in days without the hassle of going to a physical store.

Date of experience: December 27, 2020
District of Columbia
1 review
0 helpful votes
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I love this website, it is ideal for buying clothes. Great page to find what you want to be on trend. Orders arrive without problems.

Date of experience: December 27, 2020
Georgia
1 review
0 helpful votes
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The dress I ordered online was delivered very fast and the dress itself was beautiful and of very high quality. Would definitely order from here again.

Date of experience: December 27, 2020
New York
1 review
0 helpful votes
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Very good website and company, because it offers many clothes with various styles to choose from and buyers choose the one that looks best to them, it is easy to pay and orders are fast. I liked

Date of experience: December 27, 2020