Angi (formerly Angie's List)

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Angi (formerly Angie's List)

Angi (formerly Angie's List)

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Angi (formerly Angie's List)?
grey stargrey stargrey stargrey stargrey star

Angi (formerly Angie's List) Reviews Summary

Angi (formerly Angie's List) has a rating of 4.1 stars from 2,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Angi (formerly Angie's List) most frequently mention great job, timely manner and home improvement. Angi (formerly Angie's List) ranks 103rd among Local Reviews sites.

service
632
value
590
shipping
173
returns
241
quality
515
This company does not typically respond to reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Barbara G.
Unfollow Barbara G.
Share Review
Report Review

Had some cracked tiles replaced and other tiles refurbished and all was regrouted. They did an excellent job. They arrived on time, completed the job as quoted to me and cleaned the entire area as if they were never there. Excellent company, highly recommend.

Date of experience: July 24, 2023
Florida
2 reviews
0 helpful votes
Follow Thomas K.
Unfollow Thomas K.
Share Review
Report Review

We tried to use this service and their so-called experts never showed up. On four separate occasions in 3 weeks when it was verfied that someone would show up; they did not. Each time they were going to escalate and make sure it never happens again. Each time they failed us! Lousy service from a company that does nothing to check the experience of its handymen. What a joke.

Date of experience: July 24, 2023
North Carolina
1 review
0 helpful votes
Follow Beth P.
Unfollow Beth P.
Share Review
Report Review

If you are wondering why Angie's list changed it's name to just Angi it's because they were under a lot of scrutiny for misrepresentation.
I suggest doing research.

Date of experience: July 21, 2023
Pennsylvania
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

I was selling my house on short-notice and used Angi for both carpet cleaning and air duct cleaning. The carpet cleaner was a guy, not a company, with a retail carpet cleaning machine. The next day pretty much all the spots were still there. I had to hire Stanley Steamer to get the job done right. The duct cleaner was just another guy with a hand-held vacuum. Angi's use of the description 'professional' is quite an exageration.

These services were back in August of 2022. The only reason I'm writing now is I just got an email that Angi was going to renew my membership which reminded me how irritated I was with the service.

Date of experience: July 20, 2023
North Carolina
1 review
0 helpful votes
Follow Kristina D.
Unfollow Kristina D.
Share Review
Report Review

AWFUL
July 20, 2023

This is the second time I tried to use this service. Booked an appointment, made work arrangements to be told my professional canceled. When I call to cancel the service, they charged my 25.00 for cancelation, even though they had nobody to do the job in the time slot I booked. Never again. I will be disputing the credit card charge when it comes. What a SCAM!

Date of experience: July 19, 2023
Virginia
1 review
0 helpful votes
Follow Chastity S.
Unfollow Chastity S.
Share Review
Report Review

Excellent company
July 19, 2023

Very professional very prompt on time got the job done in a timely manner would recommend this company again and again

Date of experience: July 18, 2023
Colorado
1 review
0 helpful votes
Follow Ken D.
Unfollow Ken D.
Share Review
Report Review

Did you ever have an impossible time canceling an online service? Angi,s is one of them. I urge you to avoid signing up.

Date of experience: July 18, 2023
Tennessee
1 review
0 helpful votes
Follow Rick S.
Unfollow Rick S.
Share Review
Report Review

Attempted multiple times to Angi.com, unsuccessfully, phoned and got referrals, guy came but never finished, unable to find my job on web, so called, they couldn't find my request. I was left hanging with a poor service provider and no support from Angi! Very angry and frustrated. Never use Angi again.

Date of experience: July 17, 2023
New Jersey
1 review
0 helpful votes
Follow Mark B.
Unfollow Mark B.
Share Review
Report Review

Absolutely terrible experience. If I could I would give them 0 stars. Just a shameless ripoff. I don't know why I even bother to sign up with them. They lock you in to an annual contract and provide nothing in return. I spent so far $1600 and got $0 in return. This company doesn't even try to apologize, they just rub you. Do not waste your money.

Date of experience: July 16, 2023
California
1 review
0 helpful votes
Follow Regina K.
Unfollow Regina K.
Share Review
Report Review

Unsafe Assembly
July 15, 2023

Had a basketball hoop assembled by two Angi "Pros". It put together incorrectly and this was not clear by the way it looked. It wasn't until later that day a family member pointed it out. This poses an imminent safety risk to children and the risk of it falling on my home. Angi could only schedule disassembly four days later meaning my children could not play outside. Angi will also not reimburse me for the tip I generously gave the initial pros. If they had a tipping system online this could be tracked. What a waste of time and money. I will not be using Angi again.

Date of experience: July 15, 2023
Georgia
1 review
0 helpful votes
Follow Jamie S.
Unfollow Jamie S.
Share Review
Report Review

Scam App
July 15, 2023

Do not use this App.
They have figured out a way to make lots of money by charging providers fees for sending supposed leads. If you open the so called lead you are charged whether you can do the job or not. Don't be fooled into thinking they are working for you. Exact opposite, you will be working for them, and paying them to do so.
Do not be mislead like my husband was. You will be sued by them. They are attempting to collect money from us that they did not earn. We are filing lawsuit as well. Please believe me. The original Angie's List was straight forward and overall a good company. Now, NO! Most of their money is being made scamming providers and homeowners.

Date of experience: July 15, 2023
California
1 review
0 helpful votes
Follow Jodi G.
Unfollow Jodi G.
Share Review
Report Review

Used thos app to find reliable cleaning sevice and found two great young ladies to clean my rldey neighbors house and I'm very happy with their work.awdome job

Date of experience: July 12, 2023
Connecticut
1 review
0 helpful votes
Follow Cynthia L.
Unfollow Cynthia L.
Share Review
Report Review

The reviews and business that we chose was top notch. We had our house cleaned and it was a fraction of what we paid when we had used A la maid or Molly Maid and so much better of a job!

Date of experience: July 11, 2023
Alabama
1 review
0 helpful votes
Follow Larry H.
Unfollow Larry H.
Share Review
Report Review

Actually negative 5 star review. I spoke with Angi leads over a year ago. I told the guy I wasn't sure I wanted to sign up and I needed to talk it over with my wife first. After speaking with her we decided to go with Angi's ads instead. Well Angi's leads had already drafted my account. But I was able to speak with someone and get it figured out and refunded. Well exactly a year later they drafted $149.99 out of my account again. What the heck kind of business are these crooks running. I called immediately on June 5th and was told I would be refunded in 7-10 business days. Nothing so I call back and they act like they haven't even heard from me the first time. Well he tells me it'll be 7-10 business days again. On July 3rd I called back to check the status and again they act like I haven't called before. I'm now sitting on hold again on July 10th with the run around that he's talking to another department. He came back on the line told me it'll be 5-10 business days then he hung up on me! I'm livid! Worst company I've ever dealt with is an understatement. Do not join Agni leads or any other Angi's for that matter. You've been warned.

Date of experience: July 10, 2023
California
1 review
0 helpful votes
Follow Key S.
Unfollow Key S.
Share Review
Report Review

HORRIBLE
July 10, 2023

Worst experience on so many levels. #1) Our "pro" put one of the chair seats on backwards which made the back stick out and the chair lean. He even had the audacity to charge for more time, after obviously putting it together wrong and never fixing it. The other chair was put on correctly but not bolted in. I'm 8 months pregnant and the chair almost broke apart underneath me.

#2) I called to complain about the service not being done correctly and they said they could only offer a 50% discount. They were also very rude. I then called wayfair who I booked them through, and my wayfair rep actually talked about how horrible they have been.

#3) if you do actually get any sort of refund they can't refund your CC, you have to send them the invoice and they mail you a check.

Anyway, so grateful my husband realized all the screws weren't screwed in or I could have gotten seriously hurt. He ended up having to put the chairs together in the end, so this booking only caused us stress.

Date of experience: July 10, 2023
South Carolina
1 review
0 helpful votes
Follow anthony w.
Unfollow anthony w.
Share Review
Report Review

First time using Angie's lists don't know why I haven't used Angie's list before. Very easy to navigate will recommend it to others

Date of experience: July 9, 2023
Florida
1 review
0 helpful votes
Follow Mary B.
Unfollow Mary B.
Share Review
Report Review

WARNING WARNING
July 9, 2023

Be aware….was ripped off by Angi's handyman, ANGI uses arbitration, takes no responsibility in helping

Date of experience: July 9, 2023
Pennsylvania
1 review
0 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

Very professional work clean up well after done recommend these painters to anyone I'm very pleased call them for a professional paint job.

Date of experience: July 8, 2023
Washington
2 reviews
0 helpful votes
Follow null P.
Unfollow null P.
Share Review
Report Review

Incompetent people
July 8, 2023

In January 2023, I made two bookings for Angi to clean two houses before and after a family reunion in New Meadows, ID in July 2023. The person who took my bookings recorded details incorrectly. I tried unsuccessfully 5 times to get them corrected. I finally got another representative on the phone June 22,2023 who said I would have to cancel the current bookings and make a new one. The price quoted was more than 60% higher than the price originally quoted. And the details were incorrect again. When I called again the next day to get those corrected, the price went up again. Needless to say, I'm very frustrated, both by the inconveniences experienced and the revised, revised price.

Date of experience: July 8, 2023
Illinois
2 reviews
2 helpful votes
Follow Paul N.
Unfollow Paul N.
Share Review
Report Review

Appliance Removal
July 8, 2023

Just used Angi list to have my washer hauled off. Big Bob's Hauling called minutes after I requested a quote and arrived within the hour. Quickest response I have ever had. The Price was right and the washer is out of my basement. If you need something hauled call Big Bob's Hauling soon. With this work ethic this person is going to building a big business and will be hard to get as quickly as I did in the future. No fuss no mess just business.

Date of experience: July 8, 2023