America's Best

I seen the commercial on tv about their great deals 2 eye glasses for 69 dollars.So I am thinking this should be great. So a year ago I purchased one of their designer frames, Randy Jackson. I also pay for transtional glassware. However the glassware continue to fall out. I reported American best they informed me to bring them back, where they witnessed the same thing. American best apologize for the inconvenience and they retained my glasses for about two weeks. However after 2 weeks I called to see if they was ready. American best, said they had to send them back because of the same issue (the i glass was continue to fall out of the frame. I was told by management it will be just a little longer that they were going to contact management who I guess would take care of the problem. That I was having. So I waited adtional one in a half weeks. I finally got them back. However after getting them back it's been less then six months and I am having the same problem. The eye glass keeps falling out of the frame. I bought my designer frame/ eye glasses just over a year ago. I paid over 700 dollars for my glasses. At American best eye glasses here in Kansas City Mo. ******* State Line Rd Kansas City. Mo, *******. I recently contacted American best over the phone 3 days ago. I was told to bring them back in. Unfortunately I am an a sensual worker. I said ok, I just don't Know when I can. Needless to say, this whole experience has been very inconvenient, pricely and unexpected. HELP! Sincerly Theron White, 9481 Bales Ave Apt. C Kansas City Mo *******. Phone # *******652.

It's bait & switch
I wish I had read the reviews prior to checking out their glasses! The selected pair ( ONE PAIR) were going to cost me well over 700.00
The 69.00 frames are disappointing & they don't have a large variety in sz 49 -
I tried numerous pairs of glasses - some ok - some ridiculously hideous!
The selected costly ones were a designer label - hence the 700 +

Not to mention the fact - I was completely invisible in my search for glasses - people coming in AFTER ME - were greeted & the staff did appear to be very helpful towards THEM!
I also had an eye/ contact exam - which was supposed to be 99.00 with their " perks program " I'm still not sure WHY I paid 114.00?
I must admit - Once I did finally get the help I desperately needed - the young lady was pleasant & appeared to be TRYING her best to accommodate me. Yet - out of 25 try ons ( at least)! They kept bringing me back to the "designer! Personally I did NOT see them to be worth that price - from that store!
I've also read now - it takes a ridiculously long time to get your ordered glasses - I need mine ASAP
With all of that being said - I will continue my frustrating journey to locate glasses
I want to be thrilled w my choice if I'm having to spend that kind of money on ONE PAIR! Nor can I wait weeks for them to be ready - I need them ASAP!
This may be a great place for MEN to shop - as for us ladies - I am thinking there are much better alternatives. I truly hope to locate that place.
If not for being completely ignored - ppl entering AFTER me - getting approached first - I would likely have given service a much higher rating

Do not even bother! I understand they sell cheap glasses, but I've had nothing but bad experiences with this place.
The staff are always friendly and as helpful as they can be but the Company as a whole is a disgrace.
We bought 2 pairs each. I very quickly had the lens pop out of a rimless pair. Brought them back, they were repaired, and I was told that I had just used up my 'Warranty'. It is really just 1 prepaid repair!
My wife's lens keeps popping out of her rimless. I can put it back in, but brought them in for repair. The put it back in. I said I've done that 3 times, I need them fixed properly so it doesn't keep happening. I was told they're fixed now, that's all they can do!
The arms came off on my other pair Was told that they're broken and can't be fixed-need to buy new rims. These are my 'back-ups' that have been worn maybe a dozen times.
So the "2 Pairs for $69"-Which cost over $200-plus "Warranty" (which can be used ONCE!) is a complete scam! The rims are cheaper than anything I've seen, including the big box stores!
You'll end up saving in the long run (money and aggravation)if you go anywhere else!

All four of us (Myself, wife, and two daughters) came into America's Best in Rancho Cucamonga on mid-June 2020 to get our eye exam and new glasses. I paid almost $800 out of pocket for the glasses and received our glasses by June 30th. I noticed that the right side lens on my glasses was moving and my daughter's glasses did not fit right so we went back on July 2nd and my daughters' glasses were replaced and received it back in the second week of July. My glasses required to reorder the lens due to it was cut incorrectly and was told I should have it back within 14 business days. I called to check and spoke with a manager (Erika) on July 24th and she apologized and stated it got lost in the shipping and reorder it again and will have it expedite and I should have it by the following week. I just called again and spoke with another manager (Debbie) and stated it would take another 14 business days due to the shipping issue. I told her that it's not acceptable because I was promised that I will have it this week. Her response was: "There's nothing we can do about it but to wait." I asked her, what happens if by next week it's still not in, then what? Her response: "Well, we can issue you a refund." After all the wait and inconvenience, she expects me to just get a refund? I would have expected something like, let me contact wherever the place is sending my lens and have them overnight it for you. I don't think they've trained their manager's how to provide real customer service. This is unacceptable especially if you're working with the public.

Beware when ordering online. Site states that lenses are in stock, will process in 1-2 days, and even with expedited shipping they are still not received 2 weeks later. Calling customer service is impossible. I waited for 25 minutes with no response; emails and messages were unanswered. The local store where I am a patient could not help since I ordered online. I ordered from another site, received the contacts in 2 days at a fraction of the cost.

My son and I had an appointment yesterday and I can't begin to tell how bad the customer service was at the store on Roswell Rd at East Lake Plaza in Marietta Ga!
First they threaten to cancel our appointment if we didn't arrive 15 minutes prior to time, literally said they would close the door on us.
Then, SURPRISE, found out after 1 1/2 hours that my son has to return for another appointment to get new contacts. Took over an hour for them to input my insurance information and then the power went out. We left but now have to return today to finish the insurance payment process.
NEVER EVER will I return to this store again!

Do not be fooled by the 2 for $69.99 deal. They do not disclose hidden fees. Complete SCAM!
I made my appointment for glasses n contact exam and. When I went in I was asked if I was doing the $69.99 deal I said yes. No mention of additional charges. After my exam I was told I could not get the deal because I got the contact fitting exam. My exam only was now $89 with no glasses. If I wanted glasses they would be $59.99 for cheapest ones each. So my $69.99 deal I came in on would now be $208.98! I even offered to pay the difference of contact exam and was told I still couldn't get 2 for 1 deal on glasses. Complete rip off!

I have nothing good to say about this place, specifically the one in Winter garden, Fl. The worst customer service, the man who adjusts the frames is the toughest and worst person to be in that position. The answers to our questions were rude and without respect! Very bad experience, both me and my husband and my whole family will not return to that place. It is sad that the opinion of a place is damaged by the behavior of a single employee...

I don't have enough time to talk about everything wrong with this company. STAY AWAY! They won't give you a complete prescription UNLESS you but glasses from them. So you can't take their script somewhere else and get glasses. Their selection is awful and their prices are higher than they need to be. They even told me I had to pay for an eye exam BECAUSE I had insurance. Evidently, if you have NO insurance, your exam is FREE? WTH?

Not rich so I found a good price and went to America Best contacts & glasses at. 9225 SW Hall Blvd, Tigard, OR *******
Big mistake, gave me the Free Eye Exam, good Dr. That were it stoped they then told me I would have to pay more to get glass that didn't look like coke glass, didn't have the extra money, can be that bad, it was?
The photo shows the best of two the other one I'll never use
Like a car lot see one deal untill you seat down, not fair or right!

This america's Best location got my prescription wrong and refused to admit it. They did nothing about it. I only went to replace a pair of scratched glasses (that were working fine) and was told I had to get a new eye exam. Throughout the exam I kept telling this arrogant useless Optometrist that it was blury. I told him it didn't seem right. He concluded there was a significant difference in my eyes because in the 1 1/2 years since my appointment my eyes had hardened: s.

When the glasses came in I tried them on and immediately said they were wrong. I was told that I needed to get used to them. When I asked if there was a different Optometrist who could check I was told I needed to wait and see if my eyes adjusted to them.

I tried them for a week. It was terrible and I started developing headaches. I called them and was basically told I was wrong. It was obvious they weren't going to do anything about it. Even my invoice and the prescription were inaccessible to me online and they weren't giving it to me.

Sometime in late September/early October I emailed corporate and got a useless reply saying the regional manager would check into it. Never did they offer to make it right. I gave up. I set the useless glasses aside, started using my scratched ones (which aren't perfect but I can still read a pill bottle with them) and waited for my Florida trip in Oct/Nov 2017.

I went to the Port St. Lucie America's Best on Oct 30th. Had a new eye exam and low and behold there was only a slight difference in my eyes. The three employees there who looked at the useless prescription including the Optometrist just shook their heads. I will be contacting the Indiana Attorney General when I get home and the BBB to request a full refund.