America's Best

Just now

I showed up to my apt on time yet they helped 3 people that came in after me first, then I wait 45 minutes before I got seen for the pre exam. Apparently I had a Tele doc apt not that I had a choice but after waiting an additional 30 minutes they tell me they are having tech issues and tell me they need to reschedule me. I live 1 hr away and the on site eye doc refused to finish my exam, this is completely unacceptable to me but they are just rude and basically tell me too bad. I had to get my eye exam from lenscrafters instead. And when I called corporate they basically told me to f***off and won't give me the number or name of their supervisors. I buy 2-3 pair of glassed a year and spend $500-800. HORRIBLY RUN COMPANY FILLED WITH INCOMPETENT IDIOTS WITH NO ACTUAL CARE ABOUT THEIR CUSTOMERS. LENSCRAFTERS AT LEAST GIVES GOOD CUSTOMER SERVICE

Went to America's best on Jan 30th for exam glasses and contacts. Purchased 2 pair for glasses. Paid for it as well as had my insurance billed for their portion. They made me travel there 3 times, once for the exam, once to pick up glasses and once to pick up trial contacts. After i confirmed to them by phone that contacts were ok and requested the prescription they refuse to mail or email or send the prescription unless i travel there 4th time! I explained that i can no longer go there and take off work not to mention that i am out of the country. They still refuse! Calling the customer center you wait on line for 20 + min and then they hang up on you! Verify call 3/16/2021 12:20 PM

If you wanna be treated like a human being GO ELSEWHERE! I was forced to wear a surgical mask despite telling them I fainted wearing a surgical mask at my dog's vet office and they still made me wear it or I couldn't be seen. Their website stated that if you are unable to wear a mask to "protect the employees" you need to return in the future. Clearly America's Best has forgotten that without customers THEY ARE OUT OF BUSINESS!

AMERIC'AS "BEST" is a f****** SCAMMMMMMM! Go here if you want the cheapest frames on the market at 200% markup! The "2 pairs for $____ plus free exam" is a LIE. They charge you separately for the exam & for each machine used! They give you only 3 options of frames for the advertised price! Extra for thicker lenses & add-ons! They put you in a tiny office which is not the correct distance to measure actual vision. Every part of this process is designed to MILK YOU OF MONEY. What a scam. I am so dissatisfied and paid almost $600! Never going back.

To bad cant give no stars. They are horrible. I took my family to purchase glasses including my mom. They pull my benefits but informed us that we only had a $120 allowance. Since my mom had no insurance and liked her glasses I paid about $440 for her pair. My wife and kids decided to go across the street to another company where they gave us a $300 allowance on frame selections. This is where this company sucks they would not release the lock on our insurance benefits and told me I had to wait 24 hrs. Making us unable to select glasses at the next store. Since my insurance allows us to get new glasses every 12 months, I knew this was not the norm. I've gone to Visionworks where they have pulled our insurance benefits and the same day went to Kent Eye wear and picked up a frame that suited us better. VisionWorks had no issues in release the insurance benefits. To make a long story short. After going back to the store no one would assist me after 15 min. I had to get upset and get loud in order to get attention. They threaten to call the cops on me cause they were unwilling to release my benefits. An off duty officer was also at the store that day intervene and got them to refund my mom's glass I paid for and proceed on releasing my benefits. STAY AWAY UNPROFESSIONAL PRACTICE!

America's Best has never sold any glasses for advertised price. Even with $200 insurance my co pay was $67. Two -Three weeks before delivery. Seniors should be warned Medicare Insurance can not be used in $99 eye exam & two pair of glasses special. Not one thing positive for me to say about these crooks!

Unpleasant receptionist, Nothing is posted on the door about the special mask you must wear and they will not provide you one. They say you must go buy one then come back. Second experience when no one calls to let you know your glasses are ready. I waited right at 4 weeks, I called the week before, but the receptionist was unhappy I called and said they would call when they came in. No the case, I called a week later and she told me, "Yes, they been ready." BUT NO PHONE CALL OR EMAIL I CHECKED THROUGH BOTH TO BE SURE. I live about 45 minutes away and they were not going to allow me to pick up my glasses unless I went and bought a proper mask. But as I looked around the unsocial distanced room of people, maybe only a couple had what was concerned a proper mask. All the rest were hand made. Not understanding the problem, she finally gave me my glass in a bag, reach at me like I had the plague and told me to leave. I did leave after I made sure I at least had the right glasses. However, I would have been more polite about the whole thing if, she would have been a little nicer, the sign had been on the door before you walk in and if I would have received a call after being told I would have been both when I ordered the glasses and when I called the first time. By the way, the mask guidelines are not right on the website, you have to search for it. I doubt that many people worry if they have the right mask or not, especially since many are making their own. So, for anyone at America's Best who might actually pay attention to this. Hire people who actually like other people, and get your protocols in order, signs should be posted on the door before walking in, if they are I did not see one, update your site to reflect your protocols (because I have yet to see anyone else with special mask and you should provided them, you are making enough money to do this). Oh and learn about social distancing.

Two years ago, I would've written a great review. Americas Best (eyeglasses) had great service, great selection, the offer of an extremely sophisticated collection of eye exams. Things changed. I called and made an appointment (at the Carle Place, NY store) for my husband and myself for 9:20 am and 9:30 am, and informed the woman on the phone that I was disabled/used a walker/had severe mobility issues. No mention, from this representative, that the eye doctor comes in at 10 am. Once I arrived at 9:19 am, I was informed that the doctor wasn't due until 10 am. I stated that I was not physically able to sit there for 40 minutes (and I brought the list of frames I liked by selecting them from the Americas Best Website - so I didn't have to do it at the store). The manager, who identified herself as such, advised me to wait in the car until the doctor came in. In addition, the store lost my husband's (eye exam and purchase) records from 2 years earlier. I was unable to wait for 40 minutes so we left. After a week, I called to make another appointment for both of us. 10 days later, one day before the appointment, the manager (who was abusive to me before) called to state that she canceled both appointments and that I'd have to go elsewhere. I was not welcome at her store.

I immediately called customer service and received a shock. The supervisor I spoke with displayed no empathy, care, or interest in the situation. After I explained what occurred, she informed me that there was a sign - small and not prominently displayed - that the store has a right to refuse service to anyone. Apparently, all stores have a small sign not prominently displayed. I was shocked as I did nothing wrong but be disabled and reject the suggestion to wait in my car for 40 minutes. There was no interest whatsoever - from the supervisor - to iron out the problem, hear both sides of the story, investigate if something could be done. There was no apology for the abuse, rude behavior, apparent disregard of my disability. Nothing. I've never been treated like a piece of garbage before and it was something I won't soon forget.

If it wasn't for the fact that this store had the best prices, best selection, and was able (since 2004) to diagnose my eye problem, I wouldn't feel half as damaged as I do now. It's astounding that they don't care about customers in any way... especially when one is disabled. I can't even go to another America's Best outlet because a disability-phobic manager banned me from her store (and was able to use her clout to ban me from any other outlet) after being so abusive. My husband and I deserved better treatment than this.

I had the best customer service ever from Mrs Tracee Price. Was having some difficulties with my glasses where I had purchased my glasses before the pandemic and I thought the company would not fix and replace them but Mrs Price solved the probable so quickly I could not tell it had been a problem. Thank you so much for your kindness and thoughtfulness. Every time I I come in to your store you nothing but good customer service.

Worst service everyTrussville Alabama store I will never use Americas Best again the in store and phone service was unbeliveably bad.

I would like to begin with when I arrived at my appointment, they had the wrong email and the wrong phone number on my paper. I am still waiting to be called back to tell me my glasses are ready. I finally called them and they told me they tried to call. (funny I live alone. You think i would have known about the phone call attempt) drove 120 round trip to get visit this store. After paying $230 for my $59.95 glasses I have them less than 2 week and a screw falls out. Now I realize this is common. But my question is why not check/tighten the screw while you are fitting the glasses to my face? Now I was told take my glasses to any optical shop and as a courtesy they will fix them. REALLY? I did not give ANY SHOP USA my $230! I wont drive over ice to get them fixed so I guess you know what I am. It begins with an F. And rhymes with fire trucked.

I can get past the bait & switch and even the incompetence of the staff / up sell attempts.

What can't get past is a doctor who was told I needed glasses for the computer which is 16-18 inches from my eyes. When I got the glasses they work for a book or newspaper but not for the computer.

I should have gone to Eye Glass World as numerous friends told me. I went because the last experience with America's Best (North Port Florida) was satisfactory several years ago.

Very poor experience this time with two pair of glasses that do not work for the computer.

This is in PARTICULAR about the Bishop Plaza 1400 W. 47th Street, Chicago, Illinois. They had me fill out a questionnaire about if any one had COVID-19 within the past 14 days within my household. My family member was positive but tested again negative after the follow-up. I tested negative. The Bishop Plaza should've told me this before I drove to their location and I would have brought our test results. Instead, it was a wasted trip to THIS PARTICULAR LOCATION. The doctor could have told me to go home and come back with proof, but instead they told me to reschedule for the next week... no way! This was on 11/14/20@ 2:15 PM.

My all order was from Ato Z at Americas Best. So no way to wiggle out of it.
1) mishandled eye exam - dismissal of my concern - ended up with wrong prescription.
2) that prescription fir glasses is wrong is easy to prove. Just look at contact lenses prescription - which is correct - and see 1/3rd difference discrepancy.
3) they refused to email the prescription to me regardless explanation im in Puerto Rico gor next x months.
4) Americas Best online - doesn't work anyway - but ordered over phone.
5) glasses received promptly. But are wrong... Back to Americas best ophthalmologist/optometrist office - got attitude thst order is correct as its what md wrote. Ok. Then can you look at lenses - why those are different? Duuuuh.
6) to resolve the problem with wrong prescription - they offered to fax you the wrong prescription ‍. And again. And again. How kind. (Except of fact that 99% of american households own fax number, why would i want wrong prescription? A mystery!).
7) stuck in Puerto Rico with useless glasses I paid fir and can use them only as decoration on top of bookshelf, blind as if I never bought glasses.
8) Tried to call the Americas Best... After 25 min on hold, I gave in. I will leave message.
9) can't even leave message :) machine cuts you off right after name. Who would want the phone number to actually call you hack when there is a problem anyway, right?

Would you like some decorations glasses? Look for closest Americas Worst location

Total disappointment. I received my eye exam which was the only thing I can say was good about the visit. I have insurance with a co-pay and was told I still had to pay almost $300 for the one pair of glasses that the the young lady told me I could only get that were $69.95. I choose two pair that was the same price of $69.95, she said I could only get one pair. My insurance covers $200.of the glasses. Then she shows me a chart that show only each section of the lens that the prescription is put in and that is the only area of the lens that would be able to see out of which is Bull. The prescription is suppose to be put in the whole lens not just in the very center so reading you would only be able to see the very center of the page and not the whole page. They are getting over ripping people off with that chart that is labeled as different packages. They're false advertising. When I taken my granddaughter there and purchased two pair of glasses with out insurance, I was not presented with no chart nor was I told I had to pay extra hundreds of dollars. I only paid the $69.95 + tax. I hope that the representatives working there aren't ripping people off making money off them on the side, something is not right with this company. Be ware!

This is for Lincoln Village store in Chicago. I paid over US$ 500 for my transition glasses almost 2 months ago. When I went to pick them up the first time, they kept us waiting for what felt eternity since they weren't finding them, although the system said they have arrived. After looking through every drawer, they found them. In the minute the lady got them out of the package I knew something was wrong! They have ordered tinted instead of transition. This was Saturday before Labor Day, so she explained that first thing Tuesday they would escalate and send request so that I could received the correct ones less than the usual 2 weeks. I patiently waited for three weeks. I called them first and they confirmed they have arrived. The minute I saw them, again, looking frantically through the drawers, I said to them, this is the same thing that happended last time, and they found them in the wrong drawer. By this moment three of them were looking around. Alma Isirov, manager of the store, was this whole time there, not even looking at us (we were speaking in Spanish). By one point, one of them was wispering something to her ear... After that, they were running from one side of the store to the other, going twice through all the drawers... She kept ignoring us. It is necessary to say that we never once complained about the, once again, long wait, never once neither did she offered an appology for the wait. After waiting patiently for almost 45 minutes, she was called into her office, came back, not even looking at us and continue as if we were invisible. Minutes later, the lady who was looking for them came, sat in front, took them out of the bag, and... it was the same exact wrong tinted glasses. We explained to her the whole previous messed up, asking how could it be possible that nothing was done in three weeks. She asked if I had a receipt for the return... and I said, no, I didn't get one, because I never took them. She said, well my coworker should have, and now I will give you one. By now we really got frustrated, my son asked her if there was no accountability for the messed up, and that they were just bouncing the ball. Suddently, this so called manager that was ignoring us all the time, just pushed the girl aside and said let me talk to them. Merlene, who was always very courteous to us said, I've got this, but she ignored her. I thought... finally, she is going to give us an appology. Oh, no, not at all! She just went ahead and told my son that she felt aggressivenes by our side and was not appreciative of that and asked what was the problem. Of course she knew what was going on... The girl told her you know that I just speak loud (she also was a latina) let me continue with them, but she ignored her and began discussing with my son. Then I asked her in Spanish, who is she? And she said softly, she is the manager of the store. So I told her that I was in awe how rude she was, and how could she not have any sense of customer service being that she should have appologize and not get at us like that. My son then, also began speaking to the girl in Spanish asking how things could get resolved. Alma the manager, turned to her and ask to translate. Since nobody paid more attention to her, she just said, I don't understand anything and turned away. So I asked the girl, could you please escalate it and put a rush? She said, I can't do that, it is the manager who has to do it. OMG, so all this time, it was the manager's fault, she was the one that didn't care and left for those three weeks the glasses sitting on her desk, not even caring... I couldn't ask for a return, since I had paid half and my insurance the other half, so she explained that for them to get back the money would take really a long process. Then Marlene, said, what the manager should have said... what can I do so that you feel comfortable staying with us? I told her that, first of all I didn't want anything to do with that rude manager, second I requested her to follow up this time and to keep me informed.

Again, how can one expect not to be screw up in a store in which the manager is disrespectul, offensive and just felt very discriminative toward us?

After picking up my correct glasses, I hope, will not ever go back to that store!

In 2019 I bought perscritpion sunglasses and regular glasses. When I picked them up I complained that the sunglasses were to dark and was told their sunglasses they are suppose to be dark. I went back 2 times to complain I could not wear them they were to dark and again was told they were sunglasses.
I went back in Oct 2019 and again bought sunglasses and regular glasses. I should them the previous sunglasses and the rep looked at them and called the manager and they said they were way to dark they were blocking 95% of light. Of course they made no effort to correct the problem nor offer a discount on the new ones. I bought the new sunglasses and the regular glasses and have had to go back 10 times in 10 months to get something repaired that fell off life nose pieces or screws holding the lens in. I complained to the store manager who gave me their corporate customer service and I called them 2 times was on hold for over 45 minutes. The second call I left a message and it has been 4 weeks and no call back. I was told by the manager that glasses were like a car and needed routine maintenance. I have worn glasses for 45 years and never had go back 10 times for repairs. I will never buy from them again. Buyer beware. Price sounds good but no customer service and no fixing problems.