America's Best

Not worth the money I spent, glasses fell off my face and they want me to pay full price of the frame to fix them... no thanks. I just bought these 2 weeks ago, and spent a lot of money

Purchased 5 pairs of glasses over past 7 years and always enjoyed good quality and friendly, helpful service. Had an excellent recent experience at the HarMar location in Roseville, Minnesota where manager Tracy repaired a current frame when I'd knocked the lens out. Also fixed an old frame to provide a suitable backup.

I went to the Gurnee, IL America's Best store last week and it was painless. I had made my appointment and filled out the paperwork on line, which was easy. Everyone at the office was pleasant and through. Dr. Elmore confirmed what was changing with my eyes and explained it so I understood what to do and expect. Ivan was right there to help with choosing and correctly fitting my new glasses. Thanks for a great experience.

I was very disappointed with the deceptive, double talking, fine print, BS sales job I got from Americas Best. Went in for 2 pair of glasses for $69 and free eye exam. WRONG. I ended up paying almost $300 for one pair! They also charge for their "free" exam if you don't follow their dangling carrot sales tactics. This business is a huge gimmick.
I will NEVER use them again. Also, they manipulated internet search engines. I specifically searched for Walmart Eyecare and Americas Best is was what kept coming up. Naturally, I assumed they were in Walmart. NOT! Very conniving. BUYER BEWARE!

If you want a 2 minute eye exam this is the place for you. Then you will also have to define why you need the glasses, for reading, computer or distance. Silly me I believed an eye facility would be able to tell me, not the other way around. The you get your glasses and they are not right and break the first time you try them on. Worse decision I ever made to give business to them. STAY AWAY

We've used the same office for years. This last time we went in they had no record of my last 2 visits. I explained to them i wanted a pair of glasses that matched the pair i brought with me. 2 Different people agreed and said ok. I payed over $350 for that pair. My wife got 3 pairs. We go back to pick up and the pair they gave me were the new prescription. When i said i was guaranteed that i would receive a new pair based off my current glasses they said that was impossible, I could only get a pair based on the new one. There's a lose of $350. Then 2 of the 3 pairs for my wife were incorrect and had to be sent back. To top this all off, about 2 weeks after paying on our credit card, which we never used anywhere else before, Somehow we started getting fraud charges on that card. Stay away, they are no longer worth the deal they say they provide.

There is a smudge in my line of sight that will not come off of the lenses. I cant and they couldnt get it to come off and scratches everywhere. No reasoning on why this happened or what it is. I have scratch protection on my lenses, or thought I did. I have been wearing glasses for over 40 years and have never had this issue. They have now charged me $225 to replace them. Would love to know if anyone else had this problem. It stinks

I was told by my insurance America's Best was in- network. AB told me my insurance was not accepted and to claim out of network. After making the claim my insurance said they are in network and must provide the refund. I went back to AB and again they said the same without attempting to find out more. After them not wanting to call my insurance I had to pick up my phone and practically demand them to speak with my insurance right there. With complete reluctancing they did. Finally my insurance company educated them and forced the refund. Very incompetent group of employees. They dont want to take responsibilty or at least look futher to help solve issues. There weren't any apoligies for the inconviences afterwards. Customers should not have to press the staff to do some work. Glasses are fine but the ignorance and their reluctancy to get to the bottom of problems are not.

1 star because negative not available glasses arrived over 2 weeks ago never contacted poor service!

Excellent Service from the Crossland's Branch in Kissimmee. Maria (Store manager) and Hector did a great job, and I know the store is very busy. This was all done by email, WhatsApp and a few phones calls, they had my prescription and they sourced frames that had been discontinued. The prices are good compared to what I pay in Abu Dhabi. Excellent all round and good service, good value for money. The shipment was picked up yesterday and I will have them in a week.

What a great experience I had while at the Cheyenne Wyoming America's Best eyeglass store. The entire staff was extremely attentive and professional. The prices were very reasonable and the assistant manager was a huge help with fitting my new glasses.
Please express my sincere gratitude to the whole staff for their extreme professionalism. I will continue to use this store for all my eye care needs. Please pass on my thanks to the assistant manager and the entire staff!

America's Best of Mentor owes me six boxes of contacts from December of 2019. I left a negative review on their site four months ago, and received a response from the "owner" Nancy. I emailed all of my information, as instructed. It has been five days, and still no answer. This place is a joke and a ripoff. Why is it okay for them to steal from me? They used Covid as an excuse for the delay of my contacts, and then told me it had been so long that I'd have to pay for another exam in order to get them. It was THEIR fault I never received them! Meanwhile, I've paid out of pocket for a contact exam and contacts. I also ordered glasses, which aren't that great either. My insurance would have paid for a glasses exam. My out of pocket costs were very high, nowhere near the two for $69 offer they advertised. I will be leaving a complaint with the BBB next. What they did was thievery, plain and simple.

I didn't get good help picking out my glasses. The person helping me kept pushing really small glasses -which I ended up with and don't like. No one ever called to let me know my glasses were in and when I finally picked them up they were in such a hurry to give me my glasses no one bothered to make sure the fit right. They fit really poorly and then the pandemic hit so I couldn't get in to have them checked. Now it is too late and they won't do anything about it. I paid over $300 for glasses I have never been able to wear.

I will never go back nor will I ever under any circumstance give them a good review. After reading letters off on a wall the dr? Told me I needed cataract surgery I won't name who she tried to hook me up with but thhey have to be in on the scam also ai declined the referral but went to the VA and had another eye exam done which was very thourgh, he checkedeverything about my eyes and said that I did not need cataract surgery now for the contacts I could not see more than six ft in front odf me everything was a blur so I ordered some accueview lenses on line and this Dr? Turned down my order from another co. Which Iwas paying for out of my own pocket. Why she did this I haven't a clue. Now they refuse to call me and give and explanation why. I highly recommend to avoid Ammericas Best

Went in for a free eye exam ($50.00) with the purchase of 2 frames. 1 for $69 and the second for $45. Didn't have.the second one I wanted in stock, so I agreed on just the one. After pricing the frame and transitional lenses, the cost was $311.00. WHAT? Not the $114 that I had budgeted. I ended up paying the $50.00, and leaving without purchasing any glasses. Mad and sad at the total misleading ads seen on TV!

I was a customer here for years. I spent lots of money at this store on Contacts. I have diabetes, and unfortunately my sugars sometimes go high, and makes my vision change. I had never had any problems with getting my vision checked when these things happen. I was also an eye club member (waste of money). On may 18th I called, because the contacts that I just bought 2 weeks before no longer worked, cause my vision changed. I had just spent $100 for a 30 day supply of contacts. When I called the first time I was told there were no appointments, I called back and asked to talk to a manger. I spoke with a nasty, nasty lady by the name of Rene Gardner(she is the manager). The way that she spoke to me and treated me was unacceptable. She made me feel like I was trying to get something for nothing. I have never felt so horrible. Spoke to me like I was a child and was not at all empathetic to my situation. She finally scheduled me an appointment that day with 45 minutes. I showed up, one of the docs (female, with long brown hair, looked Indian) did my exam and said that she could not get a prescription on one eye, therefore I was not able to get contacts. The ones that I spent $100 on 2 weeks previous no longer worked. I left and I went to another eye care place where I paid $168 and they were able to take care of me and give me contacts.
The fact that I was pushed out and mistreated and had to go else where to spend more money when I had already spent over $300 2 months prior. I will never go to Americas best again. They lost me as a customer, as well as my entire family!

America's Best is a DANGEROUS place to do business. I have problems every time I or my family have gone. This time ENOUGH IS ENOUGH! The doctor gave my daughter the wrong prescription. My daughter is a -6.50 and was told her eyesight has not changed and the doctor gave her a prescription for -6.00. I had to call because she was busy in school and told them what happened. She told me when my daughter goes there, the prescription would be changed and ready to be picked up. She went up there almost a day later and no one knew about anything. She talked to someone else and he said he would have to talk to a doctor and get back to her, My daughter called the next day, since we never received a phone call back and a lady said it had been fixed and she could pick it up. I ordered her contacts on Friday and her contact order was canceled today. The doctor gave her ALMOST the right prescription, she gave her a -6.50, but an 8.4 BC instead of an 8.6 BC. The contact she wrote for her, you can not even get an 8.6. My daughter uses SofLens Daily Disposable, but the doctor prescribed SofLens 38, which is NOT a daily.

I have a complaint about the store on Waddell Road in Surprise, Arizona. I transferred my account from the store in Phoenix, Arizona, which I had a very good experience, because I had moved. When I ordered my glasses from the store in Surprise, I went to pick my glasses up. I tried them on, and they were WRONG! They made me feel like I was cross-eyed, I wanted to throw up! I tried to tell the employee that I was seeing cross-eyed, but she did not believe me. I had to end up getting up and walking out. I called them later, and told them I did not want them, I could see better without them. I wanted a refund, they told me I had to come in and get my refund. I have also ordered contacts, but I am not getting anything from this store in Surprise. I am trying to calm down, so that I don't make a scene when I go there. I am still very angry, I refuse to accept glasses or contacts that are going to ruin my vision. I am not blind, I just want to see things, clearer. I can see things but they are not as sharp as they could be. I am not going to wear anything that makes me feel like I am cross-eyed.