America's Best

Don't waste your time this place is a scam... Just find a good Dr or go to walmart where you know what your getting. I made an appointment I had frames they told me I could use the frames that I had... It cost $75 for the exam. I sat down they told me no we can't use your frames you have to use ours. So I picked out theirs. Which were crap. And they cost another $105$. I didnt even get a nice pair of glasses they were just ok. I feel so upset that they scammed me. I would not ever go there again. And I would not ever tell anyone to go there. This place is crap. I hate walmart and I would tell everyone to go there first. Plastic frames and lens...

I just left the Disable parking space to go in American Best in WhiteHall PA. Struggle with the door while four employees just looking at me. Yes no one there looked like me. Then I was told to wash my hands before getting out my ID
So I told her my Medical back ground. So I ask her to clean hers. Any way recovering from cancer snd dealing with CHF she had me to go in back to look up my insurance. I was unable to sit in low chair due to my hip replacement. Not even 10 mins went buy and she ask me to reschedule. I could have with other places but my regular one was booked. Now I do not mind waiting. Thank God I did not bring my wheel chair. The staff need training in ADA and Cultural.

My husband went in for the 2 for $69.95 deal. We knew the price would be higher if he added anything or his prescription was bifocals. His prescription hadn't changed much and he added nothing. They said he couldn't use any of the frames needed for the deal so he picked the closest in price. With our insurance paying some of the cost his 2 pairs of glasses cost $373. Couldn't go anywhere else because his old glasses were broken and they had already ran it through our insurance so they could tell him how much he owed!

This store is amazing with amazing employees- just want to say thank you to the entire team from Dr. Patel to everyone one. The eye exam to picking out the right glasses & needs for your eyes. Thank you all so much! It was a family affair for me, first my daughter got her eyes checked then my dad got his eyewear then finally I had my eye exam which is thorough- don't be afraid. Our eyes are amazing & we want to get them looked at by the professionals so don't hesitate to give them a call or make an appointment online. Thanks again Team at East Northport! D. Ace

My son and I have been there a few times. Notice quality of service was lacking, but I tried again. Coating came off my lens for the transitions and glare protection, returned the lenses twice takes 10 plus days to get them back and 4 months later here we are again, can't see out of my glasses. Since I am past my year mark, technically not because they had to redo my lenses in Jan, so they are only about 4 months out. But because my prescription expired they will not warranty, I told them I would pay to have my eyes examined again, but they should pay for the faulty factory work. Well per Brenda the district manager they don't, so no more doing business with them. It is a shame they cannot own up to there own work and having the same problem for a third time means you never fixed the problem the first time. So what we have here is a failure to own up to contracting other work out and to bait and switch you if they can. Lost my business along with my sons.

America's Best seems to believe they are more knowledgeable than my doctor and all the hospitals I've entered this past year. I think they are just control freaks because they forced me to remove my bandana and wear one of their masks. I have severe asthma and can't breathe with a regular mask. I even told the manager I had proof of my vaccine; she didn't care. She doesn't even allow shields. She said the CDC requires masks, which is not true; a face-covering is adequate. I said the CDC also said if you're vaccinated, you don't have to wear a mask at all!

Loni was very helpful and friendly she helped me find the perfect pair of glasses. Even though she was wearing a mask she gave me great service with a smile

Extremely rude. I have a friend whose medical conditions won't let him wear a mask. They DEMANDED to know what his health condition is, which is a violation of HIPPA law and the Americans With Disabilities Act. When I explained that to them, they told me I was wrong. Uh, I don't write the laws but I DO know them, at least the laws pertaining to the disabled. Their corporate offices were as bad. If I couldn't wear a mask and they demanded to know why, I'd remind them of the law. If they still demanded to know why, I'd sue them until I owned them. Stay as far away from America's "Best" as you possibly can. Their idiotic management WILL destroy their business.

This company offers such a good deal on commercial sales, so I tell my husband let's drive to peublo co which is 240 round trip we get are eye exam, then they sale is only for a pair of cheap long distance an one for reading it is not for bifocals. Then we had to go there four times over a 1000 mile an the last time they said the glasses were ready an they were not. It took us over 8 months to get r glasses. The people were so rude an we felt like they we so rude I've never experienced anything like it. We spent so much money an time, they seemed to have a problem with a person that has disabilities.

The associates at the Wildwood Centre location in Homewood, AL love what they do! From trying to set the soonest available appointment over the phone to the greetings we received as soon as we opened the door; this place oozed with quality customer service. I felt completely comfortable during our visit because all the associates were following the required COVID protocols. We were immediately checked in and didn't have to wait to be seen. The variety of frames available for my 13yr old to select from made this a very stress less process. This was our first time at America's Best and I was highly impressed. The associates were pleasant and explained each step of the process and treated us like family. We will definitely be back!

Ordered glasses online. 6 weeks later no glasses. Called they said we will refund and reorder. Finally got my glasses 2 weeks later. Still no refund. Stated they will give me 50% discount never got that either. Totally unacceptable. Get your $#*! together.

David was my sales person. First time i have had progressive lenses that i could actually see out of. Did not realize i had vision coverage on my insurance. Went in and was handled very kindly by Dejuan. Was given a full refund, did a new order, ran my insurance card and received a refund of $170.00 with no hassle. I highly recommend these people.
I have a proof of purchase but not sure how to add it.

I went to America's Best Eyeglasses and Contacts located at Jefferson Commons at ******* Jefferson Avenue, Suite 249, Newport News, VA ******* for the advertised 'Get 2 pairs of glasses priced at $59.95 with single-vision, uncoated plastic lenses and get a free eye exam! Browse glasses online, and visit an America's Best Contacts & Eyeglasses near you to seal the deal!" I left having to pay $50 with no glasses. They stated the special did not include presecription lens, just the frames. This is a blantant bait and switch. Do not go there, it's a scam.

Went in wearing a CDC approved Gaiter double layer mask, bought $578 worth of glasses and returned wearing same mask to pick the prescription up when ready... no problems. Went back 1 week later for a quick adjustment again wearing my USA flag double layer Gaiter style mask and was told they are not acceptable and was handed a paper thin blue CVS brand disposable mask that clearly was inferior. I refused to go sub grade with this crap mask. After refusing to let me show the manager the CDC.gov website citing that double layer gaiters are approved masks, I was yelled at and told to leave. I insisted to be refunded before I would leave. I think Karen had had enough of my American flag mask. I got my money and there are lots of better places to buy Ray Bans.

My husband's glasses took over four weeks to come in at the Lititz Pike store in Lancaster Pa, then the prescription wasn't right. The young man checked it and said he would send them back, but he had no idea when they would be done. So two days later, he gets a voicemail saying his glasses are ready, I thought that was probably not right, because it was only two days earlier. So I called, I was put on hold, then the lady said, yes they are in, put they are not out of the box, so I wanted to be sure that they were the fixed ones that were sent back, I tried to say we were in two days ago... in a rude voice she said "they are in, but they aren't out of the box, we'll let you know when they are"! She didn't have to be so snippy, it wasn't our fault, my husband said they are America's worst!

The negative reviews I have read I find surprising. Apparently, these folks did not go to America's best in DeKalb Illinois. I have been there three times and was always happy with my results. Today, April 22,2021, I had an appointment with America's best and I was extremely pleased with the level of professionalism and kindness shown. I give very high praise to the young lady(Alicia)at the end who help me with the ordering of my new glasses. She was very sweet and kind with an endearing sense of humor that placed me at ease. I wish only the best for all of the staff. My heartfelt thank you, Timmy Rogers.

I bought two pair of glasses at the same time. One pair had a lens fall out in the store as they fitted them to me. They fixed the lens and I was on my way. It was over a year when the first pair were showing signs of wear and I pulled out my second pair. The pair that had the lens fall out and they fixed. Had the same lens fell out again as I tried to wear them. I took them back and a man tried to fix them but didn't have the equipment to finish the repair. He told me to take them home and finish the job myself. I did what I could and I started wearing them The very first day I bumped the glasses on my face and the lens fell out. I took them back to the store where I bought them and they told me they were fine and didn't need repair. I called the head office and they told me that because I had them over a year they would not fix them, even though They were bad from the day I paid for them. I can't think of any eyeglass company that ever refused to fix a problem with their product.

They never call me to tell me the glasses were ready, after 2 weeks I go pick them up one of the glasses was broken they promise to have the glasses in a week. Iv'e been there 3 times call 2 times and its been almost 2 months and I still don't have my glasses... St Cloud Florida store *******