America's Best

HAD TO PUT ONE STAR, BECAUSE ZERO is not an option. Went with elderly member in Aug- Sept. 2021, We were told we had to go outside the store IN THE HEAT with a mirror provided, BECAUSE COULDN'T PULL MASK DOWN TO TRY FRAMES (NOT LIVING IN 2020). Mask was fogging up lenses, so elderly couldn't see anything. Then associate pushed desired colored, but utterly UGLY frames IN "effort to help" to try on. Felted rushed by having associate pushing frames. Lost out on $570 sale to LENSCRAFTERS (at least could try frames with pulled down mask), because "CORPORATE" has insane policy of customer only plus INSANE MASK POLICY. WALKED OUT OF STORE, WASTED MY TIME & INSULTED MY INTELLIGENCE. STAY AWAY FROM THIS STORE!

I went to the Gemini Place location in Columbus, OH for a contact lens RX. I told her I was allergic to the contact lens solution and I wanted to try dailies. When they came in, I couldn't see distance or close up. Everything was blurry. When I called they said the doctor had taken the astigmatism out of my RX. What? So they said they would order new ones with astigmatism. I got the second set, but they were monthlies. I still couldn't see out of them even with the toric lenses. So they ordered a 3rd set. They came as daily toric lenses but I STILL couldn't see out of them. The RX she had written was obviously wrong. I called again to just ask for an $89 refund because I live an hour away round trip and I had lost confidence in the ability of the doctor. They refused because they said I had gotten an eye exam. I said I paid for a contact lens RX and a month later I still don't have an accurate one. They said it didn't matter. I got an exam. What good is the exam if the RX is not accurate. I didn't get what I came in for. I won't ever use America's Best again for anyone in my family.

They don't care about you they just want your money after I give them the money they said they would put my glasses in the mail after 3 weeks I found him sitting in the alley behind my house the box was opened and had been gone through tried to contact them but nobody answer the phone they said there's nothing they can do glasses would not fit and they could not adjust them why I don't know can I sit here with two brand new pair of glasses I can't wear thanks you stupid morons save your money and go elsewhere you'll get better service and products

Waited an hour before I got a chance to see the doctor. The doctor was rushing and, in a hurry, basically booting me out of the office I guess because they were so slow or behind not sure. I sit with a tech to pick out my glasses and I get measured she writes my order up and told me about a deal I would get if I waited to pay the next day. I called the next day no one could find the order I was told someone would call me back they never did. So I called the next day they still couldn't find the order I never got a call from anyone so I went to the store to just pick up my prescription. The same girl that took my order for the glasses that helped me was basically nonchalant about losing my order and not calling me back and they never found what the information that we worked. When I got home and looked at the prescription that she wrote out for me actually spelled my name wrong on the script so I think she did it on purpose. So I left out of there with a pair of contacts that was just a tryon pair no glasses and no boxes of contacts. Horrible experience

This company has some major issues, not only is their add false and leading, congress should look into their shady practices. They have a COVID phobia like no other, demanding you suit up, wear mask, wash your hands and wear gloves. Then these same germ phobia people touch your paper work, face, have you rest your face on dirty equipment and they play with your glasses with their dirty filthy hands.
$69.00 glasses do not exist, you need $350 to $500.00 dollars to deal with this company. Don't believe me, go their and get raped. I have visited both, Flower Mound and Lewisville... they are one in the same as they demand you protect them with your mask and gloves and they grab and touch your face with their dirty filthy hands and I never saw them wipe the equipment once. SCUM!

My exam was very though the ladies and girls there were rude not helpful and never thanked me Very poor customer service I needed to return glasses as I felt they were not fitted correctly and was rudely told they are fine do you want a refund or not I will not recommend them,

Got my plan and went to
8016 Cooper Avenue
Suite 3111
Glendale, NY *******
*******981
Sat down and was charged the full amount they claim because is a plan I got charged for the second pair if I would of paid cash I could send in a claim and got reimburse and the plan would save $$$. It was my second time, I guess personnel was changed not the same I will call plan and see what charges they made.

Yeah, my exam & everything was great... all I needed to know waa when my eyeglasses were coming in and I thought that was a simple question, but I was put on hold 30 minutes a shot each time never got the answers and I went through about four or five different people instead of saying I'm really not sure will try to get back with you nothing no customer service no personality it was horrible got my glasses and now I believe I either had him lost or stolen I thought there was a warranty with it the lady in the place that I got it that answered the phone she put me on hold just left the receiver setting on the counter off the phone jack... my question is if that's how they do business I won't be back I'll take my prescription elsewhere like Walmart the guy that did the exam has pretty decent I'll probably go back for him to review my eye health and well-being but other than that I would never go back

I went there because of the 2 pairs of glasses and eye exam for $69.99 deal. To make sure there were no hidden costs and to see if the price also, included the lenses and prescription, I called the day before to confirm. The employee I spoke to on phone confirmed, yes it includes everything. There would only added costs if I got lens thinning, transition lenses, or frames that were not included in the $69.99 price. After I got there, I was informed it may not cover prescription costs and it only included the frames. Complete bait and switch, and total scam. The employee wasted my time, was either told to misrepresent the price to me over the phone, or was poorly trained. Either way, I was mislead and lied too. A complete waste of time and Uber fare traveling there

I will never go there again too 2 hours to get exam and everything then to get wrong prescription. Set up new exam and got there and wanted to change it and super rude and then asked for refund and after 15 min they said they only refund the 19.95 and I still have to pay the $50 for the wrong exam/doctor prescription. And told me it was a service and they can't refund it. So left called there corporate customer service and talked to them and I am still waiting for a call back that I feel will never get

They advertise 2 for 69.00. I realize that price is for the frames only HOWEVER, when you enter their store, they have a section of glasses with a sign above saying 2/69.00. The next section has another price, then another section etc. There should NEVER be higher priced frames mixed in with the 69.00 frames! It misleading. My bill was a lot more than i expected because the frame i thought i was choosing from the 69.00 section was mixed in with the 69.00 frames. The 69.00 frame section should be 69.00! It's almost like a bait and switch. I really like the eye doctor there but won't be going back next year!

I'm 58 years old and have not had my eyes checked for a number of years. I stopped in to the University store in Sarasota and were greeted by a very nice & pretty young lady. She helped me right away with getting a eye exam. Good thing I did! My eyesight had definitely changed! I was shown the frames to choose from and helped with finding the right ones for my face shape. She was so helpful and the eye doctor explained everything she was doing. I highly recommend this store to my friends& family.

On July 28th 2021 at their Largo Mall Store, FL. But on the 27th they had a hard time finding my record searching my name then my reference No./Invoice No. And so on, finally finds my record and later my new glasses. I told the lady that I will pick them up tomorrow (July 28th). I tried on my new prescription glasses and could see issues with reading and sight. Anne bent the frame from the middle and that did not fix the problem. Manager, Sandy, is called in and I told her what the problem was and without even asking any further questions or offers to adjust them bluntly said "they have been made exactly as the Prescription states. Take them home and try them on for few hours a day for a few days then go back to your Optometrist. I then explained to Sandy I have already been tested a 2nd time last month (June 2021), with no changes and the reason I have now come to America's Best!. She repeated "you will have to go back to your Optometrist as you were not tested on site." She said "I know you are in the middle of all this..." and offered no other solutions- but to go back to my Optometrist. What good are the glasses to me if I have issues reading! I paid $295 for the lens only. No offers at all to adjust them or even to explain why this might be so, which other Optical Stores do and even more, no matter where I had been examined. Their After Sales Customer Service put me in a tense/stressful situation! I was never given/explained their store Policy neither the consequences if the frame (which I supplied) and any lens issues, I would have to go back to my optometrist I would have NEVER gone to America's Best! Let alone, to later find my Optometrist had not signed the Prescription, I presented to them. I also asked Sandy what happens if the Prescription changes –She quickly scanned through her papers and then looked at the name of my Optometrist, saying she did not know who this Optometrist was and said "you have 60 days and we can look at what we can do..."? This stressed me out further. I have never been treated this way at other Optical Stores in the past when I presented a Prescription from elsewhere! I needed these glasses corrected. Not knowing where I stood with possible added costs going back to the Optometrist as I am retired on a budget. I resorted to external help/advises and was advised to talk to the Manager about their store Policy in these instances and why these were not explained to me. (I also alerted Sandy that the Prescription had not been signed by the Optometrist). She said she will talk to her Manager and assured me either herself or her Manager will call me back and neither of them called me back in the last 7 working days! Another customer service break down!
America's Worst After Sales Customer Service at the so called America's Best! Their name changes quick and as you can see they care less!
FYI, I did not even have to go back to my Optometrist and the unnecessary tension and runaround they were giving me was uncalled for/inconsiderate/thoughtless... Just found out that All my new prescription glasses needed was an adjustment to the arms tilted in it's right position and that fixed the problem immediately! Surely, all this could have been checked out on the day but they chose to put me in a stressful/tense situation instead. My experience and feedback about America's Best could have been a lot different. Lesson learnt and never going back to them!
Mina DeYoung.

First the dr was good. I won't slam her. 2nd, i waited for them to call me that my glasses were in. They didn't call, i had to call them. Apparently there was something wrong in the shipping, good thing i called them. 3rd, i asked to make sure that my trifocal was "line free", i wanted progressive, like i have now. He said they were not written up that way. So my $35.00 charge just jumped to $194.00. BIG DIFFERENCE DON'T YA THINK? Maybe they need to take the time to train the customer service people before they send them out to help the customer or have someone with the know-how look over the request before it's finished. I had to go back in and get remeasured for progressive in lieu of the line trifocals. Let's see how long this will take now. Not a happy camper. :(

Simply AWFUL! I decided to get an exam for contacts in addition to the "free eye exam" included with their two for $69.95 advertised special. At the cash register, they charged me for the entire eye exam because I chose to upgrade to include a prescription for contact lenses. I received ONE trial pair of contact lenses, but wasn't provided a storage case... not even one of those chintzy ones. Needless to say, I didn't want to spend any more money on their gimmicks. Didn't order glasses. Left and will never return. SCAM!

The eye doctor is great. The people that help with frames to are friendly. The two that work the front desk for check in need to learn how to properly greet people in a manner that is professional. Both times instead of welcome to America's Best how may I help you. It's what do you need. These two are very unprofessional. One yelled my private insurance information across the store to another employee. Would not recommend the Hixson location to anyone.

I have gone to America's Best for over 5 years. I have been to multiple locations and loved my original doctor and experience. She was patient and kind. The support staff there was also courteous and professional. Today I was greeted by someone who was incompetent and referred to me by my last name. Then I was was pointed down a long hallway and told to have a seat. (Too much trouble to at a minimum stand, offer a pleasant greeting and direct I suppose). Met next by the technician who does the pre-doctor tests. She was wearing flip flops over socks, would make ZERO eye contact, did not offer a greeting (she did get my name right though), I am a survivor so those stupid air tests are almost impossible. I apologized and said I couldn't do it. She seemed mostly annoyed the entire time and treated me like I was an animal she despised or was forced to care for. For contrast the doctor was lovely. She answered my questions, was kind and we even shared a laugh or too. She was also professional and knowledgeable. However I will NEVER come to America's best ever again. I will also make sure to tell everyone I know who wears contacts and glasses to never come here