America's Best

We are coming America just 2 year ago and now first time Mack a glass and we are going Americas best and I am new in America then not speak proper english but America's best store all employees is very good support for us

Although I could not take advantage of the 69.95 deal as I have progressive glasses the staff worked with me took time and listened to my concerns afterward when I struggled with my new prescription. I had no issues with the service and the end result was a faster than expected return on my order (told 2 weeks) 10 days they were in, Alejandro did a great job for his first day on his own, Dr Ferguson great sense of humor and very attentive.! 00% recommend,

Warning, they DO NOT offer WARRANTY on any of their products. Soon as you walk about the door with the glasses, America's Best will not offer any refund or replacement. You must purchase an insurance policy that costs extra, and even then they hang up on you. They have no access to a corporate operation and they are operated with National Vision Corporation, who is raking in the profits for "Dollar Tree" quality on their frames and lenses. BUYER BEWARE - STAY AWAY.

Over 7weeks they changed on me 3 different eye drops my eye got worst... Now i tried ask for help again they just want set appoitment and another $30... Every visit cost but not sure doctirs know what is going on like a testing rabbit... Horrible service never again

Best exam and selection of frames! Customer service was great too! Easy to schedule appointments! Will definitely pass this information on! Will be back certainly!

Got glasses, saw double! Went back and Dr adjusted the prescription and told me to pick a more narrow frame. 14 days later I called to ask status. They said the glasses were there and I had been called. NOT SO. So I went in and no glasses. They said manager would call me that day NOT SO. Next day I called and they said manager would call me that day NOT SO. Next day I called and they said manager would call me NOT SO. Wouldn't have minded them being so slow but their disrespect is autrocious.

I took my glasses back. Which had to bifocal lines. Complain and they resent them out again. And they are worse now. Poor quality. And workmanship. Stay away.

I was able to walk in and get set up for an exam for the same day. The Dr was really great and help in understanding my vision issue and was amazing at helping with the situation. Then to pick out the frames and getting everything figured out... I got helped out by Dino at the St Petersburg FL location. He went above and beyond to help me figure out what frames and options that worked best for my needs! Truly A+ service. Heather also helped out and again, everyone I encountered there today was top notch! Thank you so much Dino for all your personal assistance! It was greatly appreciated!

1 star only because I couldn't go lower.
Was in store 3 min before being asked if I had a face covering. When I told them no. Per my Dr. The attendant then proceeded to violate HIPA laws and ask me what my medical condition was that I couldn't wear a mask. I do not recommend this place.

There getting to high on cost for eye exam the will do exam and now they are charging more for the same for the last time I was there, there a additional $20 charge for the same thing I got before and glasses and exam was $373.00 for two pairs after this I will never go back to them, every were you go now days it looks like there scammers on cost I give them a 3 on rating

Abigail is an absolutely WONDERFUL representitive. Took my daughter for her first exam and glasses Oct 2021 and Abigail was so extremely helpful. My daughter was really anxious about the experience and had a ton of questions and concerns. My daughter is 9, and Abigail was so patient and understanding. I was really appreciative of her service! My daughters glasses arrived earlier than expected and she was so very happy! Everything Abigail had informed her of anticipating was right on point and my daughter, my husband and I were so very pleased with her knowledge and customer service. EXCELLENT! I have been a customer of America's best for a long time and this is the best experience I've had EVER!

I was 5 minutes late, because of stand still traffic and they cancelled my appointment. Would not see me! But doctors are late all of the time! Never walk in at your scheduled appointment.

Followed all the rules. Filled out all the forms and talked to an associate on the phone. Asked what their policy was and was required to wear a mask. All good.
Walked in and more paperwork was required but it was all about Covid. I have had covid. I have my shots. But I was honest and said I was outside at a function with my mask on and there were people who said they were testing positive. She said 2 weeks I was good. Went to sit down and they told me I had to leave.
Why wasn't this told to me.
No apology. Wasted my whole day said I could come in for another week.
Lost my business.
They claim your time is important to them.
They do not care about you time.
Going to LensCrafters

I had decided to change my annual eye doctors examination from my usual practice, and try American's best. I did the complete eye exam and purchased a pair of glasses from them. One week later, I picked up my new glasses with no issues. The problem that I had during my visit was, I needed to have my nose pads replaced on my old pair of glasses and asked if they had the correct ones for my glasses. I explain to the service person who was working with me with the new pair I had just purchased, that the left nose pad was larger than the original one on the right side, she then took my glasses and began to look in different boxes for the pads that would fit my glasses. She returned to me and said that they did not have those particular pads as they do not sell those style of glasses there, and handed me my old glasses back to me mineis the left nose pad totally missing, and I asked her where was the one I had on it," she told me that I did not have one on it when she took them from". I told her that she was a lie and I want my pad put back on my glasses the way I gave them to you. She continued to lie and say there were never one on the left side. The store manager was called over and I explained the same thing to her with no avail so just got up and left. This business on brook road, in Glen Allen Virginia is the worst possible experience I have ever been through. I will never ever spend my hard earned money and waste my valuable time at such a horrible business again in my life time. Shame, Shame on the lady who so called helped me. D- is the only score they will ever receive. I wish I could give them zero stars but, I have to give them 1 to post this review.

I walked in and the young lady at the front desk asked to help me. I clearly stated I was there to pick up a prescription. I didn't stutter, I didn't whisper, I don't even have an accent. She asked if for glasses or contacts. I replied, contacts. She then took my name... searched the PC and asked me if i'd received a call stating my prescription was ready. To which I replied, yes. She then walks to the back to find it. Well, almost 20 minutes later, I ask another front desk employee how long it takes to find a prescription. This woman hollers to the back that I'm there waiting for my prescription. Next thing you know, the young lady along with another employee come to the front desk. The young lady says she can't find my CONTACT LENSES. I restated I was there to pick up a prescription. The 2nd employee looks at me and asks if i'm there to pick up a paper prescription. DUH! I just about lost it, but managed to keep my cool, barely. Very clearly i enunciated PRESCRIPTION! The young lady says oh, and looks at a stack of paper that had been sitting on her desk the whole time, and there was my prescription. Seems that they don't know what a prescription is. I should've asked for it in Spanish. RECETA pune... RECETA!

I went to Americas best store 5294 Anay the contacts lenses manager and Karla help me very profesional services and very nice place to check the eye vision

I collected my 2 pairs of glasses on 9/8/2021 and to my surprise I find that both pairs are identical. When I had selected the Frames I remember choosing from 2 different areas and one was Ray Ban and brown. However when I collected both were Black Randy Jackson (RJ 1084). I called left a voicemail, sent an email however even after a week no response. It appears the Customer Service is very poor, even to loyal customers like me! Will not recommend anymore.
Prasad Philipose