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The 69.99 deal will never happen
Two pairs will cost you over 300.00
And getting your glasses will usually take 3 weeks. Just hope the prescription is right. Doctor rushes people through eye exam. Think he may get paid by the amount of people he sees.
Greeting,
I was at your Upper Marlboro location 2/3/2022 with my Great Grandson (Keon Earby-Smith) who is 9 yrs old. After seeing the Tech with myself and my other 6 yr old grand we waited to see Dr. Cooper. Once, she called his name she informed me I could not go in and she would talk to me afterwards. Well, after really processing this I did not feel to comfortable with him in her location by himself with the door closed. I went to the manager and he understood what I was saying but examined that due to COVID she did not feel comfortable having more than patient in there, and because of privacy laws she had to close the door. Well, at the point I explained it was against the law to see a minor without an adult. At that point other patients were also alarmed and couldn't understand. Well Dr. Cooper finally came out and told me what he needed etc. but at that point another parent stated if I can't go in with my 14 yr old daughter it was going to be a problem. Well at that point I told her I didn't understand and it was against the law. She stated "I don't know why the tech let the three of you in but due to COVID she was trying to keep COVID down." Well, I stated that is almost impossible, but of course you need to be careful, mask, washing hands etc. but you could have left door open. She became loud and stated that she did not chose to and asked her patient questions with door close again 9 yr just weeks ago. Mind you she was standing very close to me when she was loud and truly not 6 ft away. I ask her to lower her voice and your manager and 4 customers also heard and witness incident. At that point I told her I would call corporate and put in a complain about her and she simply said 'MAKE SURE YOU GET A CARD UP FRONT". Truly unprofessional, and after my grandson's glasses which disappear the first order (but your store did address and he is getting this pair free) comes back we will never come to this location again. Dr. Cooper is very nasty, unprofessional and truly rude! I know people need their jobs so I am not addressing the fact that she didn't feel comfortable with the three of us in room but her demeanor and the way it was done was out of control.
I have my own Non Profit and I teach work readiness training to teens such as; Communication/Listening Skills, Business Building, Resume etc and above all how to conduct yourselves in the work world your Ruby Cooper, OD needs some training. COVID is scary and I've lost two loved ones so I do take it serious especially being over 65 yrs old but a 9 yr old examine by himself. NO!
In closing, your manager was very respectful, professional and tried to help me with issue but relied she was truly out of order and kept apologizing for her.
Clean, Respectful, caring Staff It's HARD times now days and if you if you want to get your money worth from a wide variety of frames and contact Make a appointment with American Best on 7653 W 78 th Ave Arvada, CO ******* Store #5361 Ask for AMY JO tell her STEPHANIE sent you
I would like to think the people at Cartersville ga for the help and y'all at awesome and I would recommend people to go there
I have been wearing glasses for over 50 years. Bought new glasses at America's best a few months ago and spenquite a bit by the time I got out of there. The glasses scratched up very quickly and easily. The frames are pretty cheap made also. I went in to ask about the glasses I have had just a few months and they said nothing they could do. I spent a lot of money on totally worthless glasses. Whatever you do don't shop there.
I cannot give review on glasses because I haven't received them yet. I spent $ 500 and was told I could pick them on 01/24 but they aren't ready yet. I planned a vacation based on time I was told they'd be ready and I'm still waiting….
BEEN SCHEDULING AN APPT FOR 430PM SINCE OCTOBER AND THEY CHANGE IT WITHOUT ASKING TO A TIME WE CANNOT MAKE IT TO WITHOUT EVEN ASKING US THIS IS GOING ON 4 MONTHS NOW
Went to them for the 2 pair for $69. Spent $325.11 1/2 months lader I washed glasses by mistake and that removed all the coatings. Because it had been almost 1 year I ask for a new exam ( $50) was then told they could not make the new scriipt. Spent another $125 to get glasses. Could not see so I made another trip to store. Manager said they would make a new pair but would not allow me to have script rechecked. Got new glasses, Another trip, 6 total at 1 1/2 hours each. Things blurry. Today went to VA and was told blurry vision was due to glasses being wrong not my eyes New set coming from VA. Should have went there first
Not one friendly person on that place. Dr. Tucci was not very personable, horrible bedside manner, Not friendly at all and made me feel rushed. Amanda was equally rude, nasty and unfriendly. I literally had to ask her what her name was. Kristin was cold and clipped with me. Never again will I come here: 2810 Sheridan Drive. In today's climate, businesses might want to be more careful and mindful on how they treat people…..
I have a medical condition which prohibits me from wearing a mask. Americas best in Griffin, Ga refused to serve me. The woman behind the counter had a loose mask which moved when she talked. I went to college and grad school, I know for a fact that a paper mask is USELESS in protecting anybody from a virus. There was not one customer in the store but I was treated poorly by the staff. Do not buy anything from americas best. They don't care if you have a disability or not...
Ive been going to the New Port, Fl. Store for 3 years. It has been a pleasant and everyone has been so nice and helpful. Iam pretty much in and out. Surprised at how quick my glasses show up.
They lure you in with a great deal and a smile, and you leave cheerfully thinking how wonderful these people are; not knowing you were just "conned". Two weeks later you happily stroll back into the store with your eyes sparkling in eager anticipation of your new fly glasses. You try them on, and you say "perfect! You guys are awesome, where's my other pair?" He says, "wha choo talkin bout Willis? "didn't you read the fine print?" In that instant my heart drops and my blood boils realizing "You have just been PUNKED"
I went in for reading glasses, they twisted my arm to go for progressive lenses, that's the catch! The 2 for $69 deal is only for regular lenses NOT progressive and they don't tell you; READ THE FINE PRINT! Unfortunately I do not recommend and will not be going back.
Never step foot into chain stores I have no comment because I'm not permitted to be VULGAR! But it has been the worst $325.00 ever spend in a eyewear RX store.
Dr Stuart Little has helped my husband who got piece of metal in eye was able to remove metal. Dr Little also helped me when I got cleaner or something in eye was able to help eye even though I did not have appt. They are great company with warranty on glasses Catherine was able to put lenses into new frame to sort out the pair I broke.
They really care and have great customer service.
I recommend this store and staff is great. Dr. Stuart Little and Catherine are awesome and great at what they do.
My husband and I both had eye exams and ordered glasses. My husband's glasses were so bad he couldn't even wear them. He had to have a 2nd exam and reorder his glasses. Went to pick them up and became doctor wasn't in they won't give him his glasses. On mine had them for 2 weeks and while watching tv the nose piece fell off and they wouldn't fix it. We do not recommend this place. Not worth the hassle wouldn't let me give zero stars
Hard metal chairs. Cold 45 minute wait. Left after I was told there was still someone a head of me. Doctor seemed unapologetic and annoyed that he was behind.
Left my vision provider who I felt had outdated equipment and practice, who prescribed the incorrect prescription for me and tried America's Best. I went to the location in Flower Mound, Texas. I went in for the $69 special as I have just retired and only wanted single Lense glasses. The optometrist and pre-screener were exceptional, and I felt like I got a thorough exam. When I went to pick out my frames and explain I only wanted the special, there was no upsell! I walked out with a very thorough exam and two pairs of glass for $69, I will be recommending them to everyone I know.
Today I recived the worst customer service from the mall 205 store after 20 years of doing business there I will never return there again
The manager Savannah off of New haven ave, West Melbourne was amazing! If there is a problem she will fix it! She took great care of me.
The Reps are VERY UNPROFESSIONAL, no communication, having customers to fill out forms not 1 but 2x, RUDE & UNEDUCATED! Reps have no ideal to their surroundings or their Job. But Mort Importantly, Violating Federal Law HIPPA! No training in any emergency situation! Not even when a customer took their asthma spray trying to breathe. The reps were worried about the Asthmatic customer, who was struggling to breathe, putting on his mask that don't Protect ANYONE with many studies, with 1 being https://www.thehealthyamerican.org/masks-dont-work, provides evidence to this & not 1 study provides any evidence that mask work not even in surgery. This Business treat customers like a heard of cows.
