America's Best

I purchased a pair of Nike glasses and eye exam and spent $600. I know for a fact I paid for the insurance and warranty. I scratched him up about a month later took them back and they told me I didn't buy the warranty or insurance so there's nothing they could do to help me I only had two glasses for one month. So they basically told me but they are ripping me off and there's nothing I could do about it because I didn't check my receipt before I left

I went to Americas best at the loop at 755 W Osceola Parkway for an eye exam and to purchase new glasses. I had the best experience there. I was taken care of by a gentleman name Ivo. He was very professional. He took his time to explain to me what I needed and he patiently answered all my questions on everything I needed to know. He was kind and caring. He was a sweetheart. I really appreciate him for making my experience a great one. I would absolutely come back and I will tell everyone to go to this America Best. Definitely a 10 Star.

HAD EXAM AND RECEIVED NEW GLASSES. COULD NOT SEE. EXCESSIVELY ENLARGED.
Doctor said I had to adjust to new lenses. No that will not work.
Reexamination - I noticed lenses of the test machine were dirty. That is why I could not see clearly during exam. They stated nothing wrong with lenses.

This place is the MOST inefficient Doctor's office I have ever been to. Their membership in theory is great. $99 for a few year's of eye exams, sounds great. However, in order to actually get your prescription, you need to first try the contacts before, then book ANOTHER appointment for the doctor to see them on and test you AGAIN (which would make sense for people new to wearing contacts, but not for everyone) Also, in order to get your first trial pair, they have to order them and this can take up to 2 weeks, once you get them, you have to book another appointment, the doctor needs to see them on you and then you are allowed to get your prescription. I have used contacts and glasses for 20 years now and this is the first time I've had to "try on" contacts for a week before getting a prescription. This wouldn't be an issue if they had the contacts at the office, and if they want to see you to try to the contacts, whatever, makes no sense, but ok, but the fact that you have to wait in order to get them is ridiculous. There's no charge every time they need to see the contacts on, but it is a huge waste of time and the office is packed! Nobody has that kind of time. When does anyone ever have to go into an eye doctor again after getting your eyes tested!?!?!?!?! This is ridiculous and redundant, and inefficient! I would rather pay more, go once a year, like the rest of the world and move on, get my prescription and get my lenses online. Are they not confident enough in their own tests that they have to make you go there to get the contacts and then again after you try them on to see them on! And to top it off, if they prescribe contacts for Astigmatism and you request daily contacts, you will one box with astigmatism contacts, which has 5 lenses, and the other eye without astigmatism, get 10 lenses! They aren't even! So to summarize, if you go here, make sure you have 2 months worth of your current contact lenses so that you have time to "try on" your lenses and go back so they can finally release a prescription for your lenses! You're better off just paying more ANYWHERE else. Walmart typically has appointments for the same day you're looking for, or even the day after, I would recommend not wasting your money, time or energy at this office. Horrible.

The Locations in Oregon is still requiring everyone to ware a mask for and eye exam, even after the mandates has been lifted. Pushing to be more political to support the democrats woke nation to destroy this country, is something America does not need. There is no "real" scientific proof mask block any virus.

The Doctor is a 28 year retired from the Navy. My Mom and her 78 year old sister went in for an exam for the Highway department. The Doctor was EXTREMELY rude to both my Mom and her sister. He needs a course in how to treat people with respect. My only hope is that this review will finds its way to the right people so this type behavior doesn't continue.

This place should be closed down. I would not recommend anyone go there who needs glasses. I purchased glasses bifocals and the prescription was wrong and horrible. I didn't wear them I wore my old glasses. Then I thought I would try them again in a year and as soon as I arrived at the store I was sorry that I came back. First of all your receptionist was rude. Her name was Kim in the Wilmington, N. C. store. I will never go there again and I will never recommend anyone I know to go there. Today I didn't purchase anything because I will not be going back ever. I didn't even want to give this store one star.

Simple... they violate your constitutional rights and your God given rights.
I don't believe you should have to wear a mask against your will if you're not sick.
According to the CDC the mask mandates are dropped.
Any kind of a doctor should know that the masks don't do a damn thing.
I'm not paying for an exam by a Nazi doctor.
Cancel my appointment!
Boardman Ohio 3/9/22
11:00 a.m.

I went in because an eye exam I thought would be $99. Them I find out that for $30 cheaper I can het the eye exam plus 2 pairs of glasses. They ask if you want to add $350 for anti scratch and if protection and darkening lenses. I said no thank you and walked out paying $69 tax included. Culpeper VA also has a great obstetrician.

I have purchased glasses and had 3 eye exams at America's Best in West Plano, TX over the past 4 years. The staff has always been very helpful, and I have been very satisfied with the glasses I have purchased. Today, 2/21/22, I had an eye exam with Tram Nguyen, O. D. She took the time to listen to me and fully understand my needs and concerns. I worked with Heather to help me pick out 2 new pairs of glasses. Heather was amazing and very helpful. I look forward to all of my future interactions with her. Keep up the great work, Heather! Thank you America's Best for having outstanding staff members like Heather and Dr. Nguyen.

I would not recommend this location.

If I could leave no stars, I would. I have been going to America's best for over 10 years. Unfortunately, there customer service is in the toilet. I will never go their again or take my family. For one, the prices are NOT competitive. Second, staff IS unprofessional and disrespectful. I was given the wrong fax number when I told them I was ordering contact from 1800Contacts. Then, when 1800Contacts rep attempted to verify the fax number with America's best (Deptford) The staff kept hanging up on them. When I called to confirm the staff was extremely rude and disrespectful. They hung up on the 1800 contacts rep on purpose. It took me 45 minutes and three people to confirm the right fax number. They make it difficult for you to order elsewhere.

I scheduled appointment, was sent a resubmit information. They lied and said they called twice and left messages. I asked them what # they called, correct number but someone lied and never called. So they came gave my appointment to someone else! Said I could waste my time and gas and rescheduled for 3:30. Very poorly ran! Over priced on Contact lenses too.

My review is for the Sheridan Dr. location! Short and Sweet I recommend them to anyone, The Staff was excellent very pleasant and helpful. My overall experience was great, this location is very clean and neat following all covd 19 guidelines.

Satisfied Customer,

My appointment was scheduled for 11 o'clock it is now 12:40 and still waiting to see doctor with someone ahead of me! When asked if running behind why don't they contact their clients and let them leave for appointment later or a chance to reschedule. I got the dumbness look and said don't do that. I was offered to reschedule but after waiting so long I'm staying. Because she said I'd most likely have a long wait then again. I will not come back as my time is just as valuable as theirs. Very poor policy on scheduling

I hope that many people see this review and even the management, in the kendall store I had many bad experiences, one of them is that apparently they have forgotten that kendall is in the state of florida where the use of masks is not mandatory ( if you don't wear it they don't attend you) on the other hand and even more importantly I had my glasses for more than a month so they could fix them since they supposedly had a guarantee and after leaving them nobody called me to tell me that they didn't have a guarantee, even after After 3 weeks my wife went to ask and they told her that they were not ready yet, after 4 weeks I went and after searching it turns out that all this time they were in a drawer because they supposedly had no guarantee (I had paid more than $700 for them) of course it bothered me and they fixed it right there in just 5 minutes, I never intend to go back to that place, although the girl who fixed it did nothing other than what they have stipulated there, I blame the company's policy company

I have been disappointed both times however when I talked to the manager in Plainfield ind Heather she was very hepful

I and my husband have been customers of Americas Best for the past 3 years. We go to Flagstaff, Az to Americas Best. We are always happy to be assisted by Yvette Rena, she knows her duty very well, and is very helpful to us helping us selecting eyewear and explaining the different additions we could maket to help us see better. And most of all very friendly, that is why we keep going back. Thank you Yvette, we shall return.

I'm totally dissatisfied with America's Best services. They give you your glasses without taking the time to ensure that your glasses fit and that you do not have any issues with seeing out of them. When you tell them you are having problems with the prescription, there is nothing done about it. I have had three unsuccessful attempts to get my issues corrected. You are basically stuck with what you have and will need to pay more money(out of pocket now) to get another eye exam some where else to correct your prescription.