America's Best

Went to America's best today and was pleasantly pleased with the overall experience. Our associate, Kayla, did an excellent job in all phases of our experience. Quick, very friendly, professional in all that they did. Thank you all for a jog very well done. This was at the Champaign, Illinois store on Prospect….

The lens fell out of the frame two seconds out the door. They refused to repair/replace... $#*! AmerIcas WORST ete glasses. And $69.95 LIES it cost $390.00

I went into the American Best on 2626 North Belt Line Rd in Irving, Tx to get my glasses adjusted on 04/16/22@ 11:20 am. The worker was very rude when I asked if she could adjust my glasses. She used a "matter of fact" tone & continued to say if you don't have a warranty on your glasses it's nothing I can do. The assistant manager was standing by and the the worker gave her my glasses and told her to help help me instead. The assistant manager proceeded to help me with a very nonchalant tone. Once finished I asked her could I make a customer service report, and she nonchalantly asked me "on who". Her attitude was very "I could careless". If you're going to work with the public, you should have a positive attitude, even if you feel there's nothing you can do to help. I would never come back to this location! This is literally the 2nd time I've had to come back due to my eyeglasses needing adjustment.

Went to America best today I had a wonderful experience Josephine was very helpful she helped me pick out some amazing glasses the staff were very friendly and helpful the manager was awesome will definitely be coming back.

We were waited on by Mr. Clay Mitchell. He was extremely courteous, very knowledgeable, and very, very helpful in helping me pick out glasses that would look the best on me. My wife and I really appreciated his kindness and expertise. We will certainly go back there when in need of another pair of glasses.
Frank & Sandy Rhodes 04/11/2022

Waiting time for 1.5 hr, even though I was there on time. No papers were given to me after my exam, only the receipt of the purchase. When I called asking to mail me RX to be able to buy glasses online, they said ok we will mail you the RX and it will get to you in 2 weeks (15 min drive from me!) After that a realized I needed Pupillary Distance measurements and they never gave it to me either. Called them up and they said its your fault basically, you never asked. I said how did I know? You gave me an envelope and said you are all set. So when I asked to mail me the Pupillary Distance they said they cant. Or I need to wait another month. Or come over myself. Disgusting! I have two little kids and its not so easy for me to travel with them. At the end they said yeah sorry our fault, we should have given it to you but oh well there is nothing we can do now.
I am never going back and absolutely dont recommend that place!

I went to America's Best Contacts and Eyeglass Co. Located in Crestwood, MO. Dr. Cassie Beard was the dr. I saw. It was the most thorough eye exam I have ever had. The dr. took her time, gave suggest on how to help with dry eye, which I didn't even know I had. I got new contacts. I can now read and see crisp. I highly recommend Dr. Beard.

When someone goes above and beyond for you It should be recognized. That's why I am writing about Katlynn Tyler.
I am from out of town and don't have an eye dr here. I started having vision problems and pain. I made several calls and couldn't get an appointment for a month. Until I spoke to Kaitlynn, she spoke with a nurse where she works and determined that I shouldn't wait to be seen. Katlynn then spent a lot of time calling many places until she found me an appointment for the next day. I can't thank her enough for what she did. Katlynn is a true asset to her field.

Sara was the best receptionist I have ever spoke with she got me in quick and helped me decide what was best for me I truly enjoyed my visit and will be back as long as Sara will help me. Good job Americas best you have wonderful staff and very good quality contacts thanks so much! I will definitely be coming back in and set up my appointment with ease.

Would not recommend - should change their name to America's Worst!
Purchased pair of glasses and it took me several trips and a face to face with manager to get the necessary repairs. Asked them to refund money and then they finally worked it out

Took glasses in for repair. It took me 8 trips to the store to get them to make it right. I Definitely DO NOT recommend for any service.

GO SOMEWHERE ELSE

THESE COMPANY IS A SCAM. EVERY TIME I WENT I GOT A DIFFERENT PRICE
I WAS TOLD EXAM WAS INCLUDED THERN WO I GOT CHARGED

I had and appointment on 3/21/2022. The staff was so polite and professional. The whole is new but one and I love seeing her when I go in Ms. Bea is great. She so down to earth just like having your bestfriend by your side.

To many games, know one can answer a question, went in for eyeglass AND contacts. They only did eyeglass exam, won't give me a copy of my prescription so I can go else where. Woman whom answered phone was rude to the point of offensive. Will never go back or recommend. Stay away their horrible.

I've been getting my eyeglasses from America's Best Contacts & Eyeglasses for several years. This month (3/2022) I went into the Sycamore Commons store in Matthews NC & there was a sign I never saw before saying something like "We DO accept other doctors' Rx" and thought that was odd. When I went into the store & told the clerk there that I was not there for an eye exam but rather there to get glasses for my prescription in hand - all I was going to do was to shop on my own for frames and once I found them, I was content to wait for the next available salesperson to take care of me - I was told to come back in 3 hours! No way was I going to travel 35 min back home and then make the trip again. So I went to Costco (in the same mall) and got my glasses for less and was waited on almost immediately. To be told to leave and come back is, simply, unacceptable. They may be the best for contacts and eyeglasses, but they sure are anything but best in customer service. America's Best Contacts & Eyeglasses has lost another years-long customer.

So glad I read all of the terrible reviews ahead of time. I thought about going to the america's best in Altoona pa. But wow. No one was happy. I just don't know how this business survives. I will let many others know.