America's Best

I went to American best eyes in Garland TX off garland rd in April of 2022 was trying a new set of contacts did not like them so I called in to see if I needed to come in again or did they have the usual contacts Iam used to wearing, I spoke with a Carlos's VERY knowledgeable helpful kind actually did exactly what he said he would do he contacted me set me up with another appointment reminded me of my appointment just an all-around great employee. Thanks Carlos T. McIntosh

I went in for my eye exam. I specifically told the doctor I wanted colored contacts and I was under the understanding my trial period would be those but now that I want to order my colored contacts they said I have to trial another one because they didn't give me the correct trial contacts in the beginning. I said fine, order them. Here it is a month later and I was told they just now TODAY ordered them. My eye exam was on 4/2/2022 and today is 5/23/2022. There have been 2 calls in between those dates also. This is unacceptable all the way around. I will not ever go back there again!

I went to the Sherman Oaks location, with my prescription in hand. Brought my own frames in. Paid over $300 only to wait two weeks for them to come in. Both pairs had me seeing double. I tried for a week and went back. They remade them only to have the same issue. Again tried them for a week... still the same thing. They ended up remaking them three times. And finally told me I was wearing them wrong!?! What?!? I asked for my money back they declined. I searched the Internet and found a Customer service email for the president. Got a call back two days later with a full refund. Went to Walmart and 7 days later both pairs are perfect! And half the price!

One pair of glasses hadn't even been put together. I should have went to pick up my glasses myself so that I could have complained there. There was no screws in the frame or glasses case. Like they forgot to assemble them. Then my sister has gotten two pairs of glasses from them one pair the tint was not put on right. It looks like the lenses are shattered and another pair they are so foggy you can't see out of them. I myself spent 280$ cash on the pair of glasses that wasnt assembled. That is rediculous. I have also called numberous times to America's best in Lakewood by the Lakewood mall and have asked them over and over again to email me or fax me over my prescription so that I may order glasses from somewhere else they always tell me yes and never do.

I have used this place in the past with very little problems... But this last time it has been a nightmare! In Victor NY the woman Susan who helped me when I went in to get my glasses tried to tell me that I was not looking through them correctly and that was why it was blurry! REALLY? I have been wearing glasses most of my life and I am not young anymore! It was blurry and made me dizzy and she finally decided there was a defect in the right lens. So they said they would do it over. So next visit to get the glasses... yup, they messed up the left lens! No scrip in it at all, just plain glass! Yes I have very poor vision in that eye but I need something to make things clear! This time another lady helped me and wanted to know why I took them off so quickly and said...'how can you tell when you hardly had them on?" I told her it gave me an instant headache as it was totally blurry on the left side. So I made her check the second pair as I had gotten the 2 for one... and she agreed they were different but could not help me as she usually worked with contact lens instead. So... they want me to make a 3rd trip to get it right? I think they can do this over the phone this time. What a mess! Must be they don't have good help anymore! I am not happy at all.

Arrived a few minutes early to my appointment and was greeted then
Directed to the check-in area. Lookup my appointment..."yes we have you. How will you be paying today" I said I have a Flexcard (VISA) from my Medicare Advantage provider Wellcare. I handed the both cards over. The clerk said they had not heard of the company, returned my cards and stated that America's Best would not accept my Visa card?. Great!... I suggested it would have been nice if they had asked that payment question online or informed users of their policy of not accepting VISA. The clerk said I should have asked my provider who accepts their cards? So it is my fault? I was about just go ahead and just get it done using cash but before I could say anything I was waved aside and basically dismissed. Embarrassed me to death... like I was trying to steal something and my money wasn't good enough.

When I America's Best FAQ on their website it clearly states:

"Can I use my FSA\(flex spending account\) or HSA\(health savings account\) to pay for my purchase? Yes"

Supervisor Justin dresses inappropriately; is very argumentative; not pleasant to be around at all. I was working with one of the female floor assistance and she was very pleasant and kind; then Justin walked over to us in his shorts, shoulder cross-over bag on his body, and a t-shirt and he looked at my prescription which I had in my hand and said to me that he doesn't know if the prescription is for computer long-distance or not. NO ONE ASKED HIM so I don't know why he was even talking to me. As I walked away because Justin kept confusing me about what can be done, I told him I am now frustrated because I was working with the female customer service and he butted in for now reason. When I asked him to step aside and let me work with the young lady he argued some more. It was a back and forth argument with Justin, which I assume he has power struggle issues. I got nothing done there and left to find another place where customers are valued - and not attacked.

2 yrs in a row they screwed up my prescription, order my contacts wrong, I feel like I overpaid. Now I have to pay cash wherever I go because they used up my yearly insurance allowance, after trying on my contacts I mentioned to the doctor that I couldn't see past the front door and he said "Ok no worries I'll bump it up. Have a good day. I paid all that many for 3 months supply of contacts and can't see anything and can't use them... NEVER AGAIN AMERICA'S WORCE! NOT BEST... still can't see.

Was there on the 9th staff was all sitting and never even came across to help would not go back there even if they gave me 20 glasses that place in clermont fl need to retrain their staff. Ended up at target optical which was more friendly and better than america best walking away feeling happy after purchasing a coach glass from them with my insurance.

They don't take the right time to check your eyes good because of so many people they see everyday.
I waited more time to get my prescription then the 5 minutes he took to do my exam.

I woke up to put my glass on. A lens fell out for no reason. I look closer and see they don't use screws but cheap look alikes that are just the flat head looking part of the screw. I could understand if they were dropped or something. But to just fall apart is Not Right!

I bought glasses there, they were around 600.00. They were progressive glasses, which I told them I really didn't like but they said try them and you will like them. After a while I called and asked if I can just get reading glasses. They said I have them "adjusted" because they said that is the next step. When I went I said if they don't work in a couple weeks can I come back and get reading ones, she was like sure. I called and now being told I only had a month to switch "never told" and they would give me another pair of glasses for 70.00. I said why wasn't I told this and they said no sure who you spoke to but this is what we could do. They need to tell people they only have a month OR just give them what they asked for in the first place! So I am keeping 600.00 glasses I do not like cannot see my computer and can't use them for work... Great thanks America Best

All the staff at the North Peter's location were such a pleasure to work with. You can tell they are a great team and made me feel like a valuable customer

I recently purchased a 6-month supply of SofMed contacts from America's Best (ha, that's a laugh). The left lens were highly distorted and the right was not much better (made in the UK). AB would not make good on their contacts... left me hanging with a bad product AND kept my mony! I went to COSCO and bought Bosh and Lom... PERFECT and $10 less. AB's is a thief in my opinion... they would NOT even offer replacement lens. I'll NEVER buy from them again... and, the optometrist was lousy too IN MY OPINION. The whole experience SUCKED and it still SUCKS. Save your money... go to a honest-real clinic... don't risk your eyes on AB's trash!

We have been using this establishment for our glasses for a while now. The staff at the Harrisburg Pa location are the nicest people. They interact with their patients, and make you feel so at home. They are always willing to answer any questions or concerns you may have without making you feel uncomfortable. Thank you for your extreme patience.

I went into the Tamarac location to get an eye exam which I regret. I normally go to LensCrafters at Aventura but didn't feel like taking the drive and dealing with the traffic. I wish that I just went to my doctor. I had an eye exam at American Best and it is taking them a month to get back my trial pair contacts. I never had to wait so long for contacts let along a trial pair. I would never go back to this company!

Overall service was very good. I went in for an adjustment today and William fixed the problem. I'm so happy after he corrected my glasses. Thank you William!

I've been wearing glasses all my life American best glasses are the worst the lens I can't stand them but they're foggy I can't get them clean I try everything I spent A lot of money on these glasses where is the $69-I tried it I'll never do it again