America's Best

I visited the Monroeville store and had a great experience. I was impressed with the wait time, the cleanliness of the store, the pleasant, friendly and very welcoming staff, price, selection and Tracy, the manager. She was so knowledgable and helpful and not pushy at all. I was very happy when I left and I will be going back for all my eyeglass needs.

I got eye glasses from this place and the lady who servied me did not ask me about all my option for my eye glasses and I can't see properly with these glasses and when I call them they wanted to charge me more money for there fault. That's Wrong I will not go back there again doctor was great service was not.

Could not get my prescription right! Charged me for 2 separate exams and still could not get it right. Ordered contacts wound up canceling the order due to no traceability of the order and people at the store could care less!

I have been put on hold for 31 minutes, the associate said she can't tell me why it took so long to answer.

On June 20th, I went to the nearest America's Best in the City of Milwaukee, which is the Midtown location on 56th Capitol Drive. Walked in the door with my glasses prescription to inquire about styles and pricing. Spoke to a woman named Brittany, who was rude and disrespectful. She stated that my prescription was to strong for glasses at the business. I chose not to believe what she told me. So, the following day, I went to another America's Best and was treated great by a person named Andrea. She took great care of me and I shared my experience of the other store and received a business card to call and complain. Prior to receiving the card, I called the America's Best that I started out with, and Brittany answered the phone. I put my phone on speaker so everyone could hear how she treated me the day before, and sure enough, her attitude had not changed and she still stated I could not get glasses with my prescription. I purchased glasses from Andrea, and paid $288.00, in cash. Once I returned home, I contacted the America's Best customer service number. I spoke to a woman and voiced my concerns. She too was very rude. I did not understand why consumers are not treated better. I listened to her excuses for Brittany's behavior, and decided to contact the Better Business Bureau (B. B. B.). I fill out a complaint online with the B. B. B. And I received a call in regards to my complaint. That too was rude and disheartening. So, I went back to America's Best on June 22nd to get my money back and go elsewhere. There was not enough cash in the store to get reimbursed. Had to wait until today, which is June 23rd. When I called the America's Best where I purchased my glasses, I was told to call back in the afternoon to see if they would have enough cash to reimburse me. Will wait and see how this turns out.

On last Monday 6/13/22 I went to American Best on Sgn Lane. Everyone was all friendly over the phone even when I arrived to the store. However over the years things have changed drastically as for the time frame it takes to have a pair of eye glasses made. The manager over the glasses suggested I get the coat to help me see better for on coming head lights at night paying extra money for a year warranty. I haven't been able to report to my evening Job as a manager at a local fast food restaurant nor my morning job at The Bocage Racquet Club... I'm not use to sitting at home all day feeling helpless now seeking mental health to help with my depression. Being legally blind is not easy and with the name American Best, you'd think they'd have a lab shop inside the building. I've received excellent service at smaller eye doctors with in house lab technicians and my glasses were back in 2 to 3 days. Yes they told me 7 to 10 days but after having my nephew read the guidelines it also states they are supposed to give an exact date I still haven't got a date. They don't count weekends or holidays. I'm being unprofessional because I
Can't give neither one of my employees a accurate return date. I paid $286.00 cash
Told me my united health care insurance not showing up for Louisiana. They won't use my California insurance I just moved back home to Louisiana in March, Won't ever recommend these ppl to anyone in the future. I'll stick with the smaller companies!

If you know you need glasses bad it might be ok but no matter how well you see they will try to sell you glasses. I went for the exam only and was told nothing.

CANCELLED MY DATE AND THEN TOLD ME IT WOULD BE 3 WEEKS LATER NOW. SAD SERVICE YOU FAULT YOU SHOULD FIX.

Awesome people know there stuff and don't try to upsell stuff you don't need. Prices are good. $88 dollars cheaper that eye mart. Not done in an hour but you can save lots of money

They call you and text you several time to make sure you are going to show up for your appointment. Then they make you come 15 min prior or they won't see you, but the doctor takes about an hour to actually see you and he doesn't not like to talk much and takes about 5 minutes to se you. Customer service is rude.

Hardly anyone leaves there without paying over $300. They don't give enough space to tell y'all the horrible experience I had. I went to the store in Kenner Louisiana on Veterans Blvd.

Its a gamble using AB
You might save money
Or you might get the distance Rx on the bottom and the reading nv on the top of bifocals

Double check every number they put on your order!
And you chances will be better but not guaranteed

My niece took me to America's Best for 2 pairs of glasses. I paid $701.00 & I can't see out of either pair. Complete waste of money. I WILL NEVER GO THERE AGAIN. My niece took me right back for an adjustment. What a joke. My name is Georgia Welch.

This company is the worst. I paid $444 for prescription glasses. The lens kept popping out unexpectedly and flying away. In less than a year, tiny scratches were all over the lens impairing my vision, especially at night with oncoming cars. When I took them in to be fixed, all they said was that I have to pay for new lenses. I would never buy lenses from them again. The frames were apparently faulty because they didn't hold in one of the lenses. What a terrible decision I made to buy my glasses from them.

I made an appointment for an eye exam to get a dmv form filled out to get a drivers license. I told them the purpose for my appointment when I made the appointment. The employee that saw me said the optometrist would not fill out the form because the date on the form was old. The importance of the form is the date of the exam not the date I received the form from the dmv. Such ignorance in the workplace is unacceptable.

This is the absolute worst place ever. They are the most unprofessional people with zero customers service. The doctors leave before patients arrive for appointments. They cancel appointments last minute. Don't waste your time dealing with these people. They deserve less than one star.

When I came in the store there was immediately an employee by my side helping me try to find the right pair for my face and that matched me. The employee that helped me was super nice and understanding about how I want them to look on me. She was super calm and patient because it took a long time for me to find my glasses that actually fit me and made me look nice. It was a super easy process trying them on and then they had to measure and then that was it. They said that my glasses were supposed to arrive in two weeks but they always arrive in less time. I got mine two days later. It was a very small prescription. But I thought it would take much longer than two days. But overall this was a great store and I definitely recommend it.

I recently visited America's Best location in Snellville GA Store #5146 and received EXCELLENT customer service from Tawanna Fulton! She was very pleasant and helpful from the time I entered the store and went above and beyond to ensure I was taken care of. I hope her leadership reads this review and gives her the recognition she deserves! Thanks again Tawanna!
D Swanson